I have a serial number 'Creative Cloud ENT' but I'm not "know the product that I had to download

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• I am trying to download office creative cloud Lightroom but Lightroom is missing from the list of applications I can download

  I am trying to download office creative cloud Lightroom but Lightroom is missing from the list of applications I can download

  Try your client application Adobe Creative cloud connection and then connect again and see if Lightroom will appear in the list.

• Photoshop CS6 crashes when starting my Mac. Reset preferences does not help. Download CS6 again if I have my serial number? And what do I need to uninstall the version crashed everything first?

  Photoshop CS6 crashes when starting my Mac. Reset preferences does not help. Download CS6 again if I have my serial number? And what do I need to uninstall the version crashed everything first?

  Hi christophp,

  Yes, you can do this, please follow the steps.

  Uninstall the existing version for Photoshop

  Then use the Adobe CC cleaning tool to remove files left link: http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

  Restart the system

  Follow the link and download Photoshop CS6: applications download Creative Suite 6

  Enter the serial number to activate it.

  Let us know if that helps.

  Kind regards

  ~ Mohit

• I can't connect to creative cloud, and so I can not install the Photoshop account I paid for.  I changed my ID adobe several times, but I can't connect to creative cloud, he always says I have the wrong password.  Help, please. Thank U

  I can't connect to creative cloud, and so I can not install the Photoshop account I paid for.  I changed my ID adobe several times, but I can't connect to creative cloud, he always says I have the wrong password.  Help, please. Thank U

  Hello

  Please contact the support.

  Contact the customer service

  Concerning

• Cannot download creative cloud AE. It is not in the list?

  Cannot download creative cloud AE. It is not in the list? I've updated three times already, but always AE did not appear in the download list.

  Hello

  You have a 32-bit Windows machine. Please consult the document below and pass technical questions of the article to check the system requirements and why you can't use it on the 32-bit computer.

  Using After Effects | After effects CC / Common Questions

  Vinay

• Creative cloud: lightroom cc 2015 is not in the list

  Creative cloud: lightroom cc 2015 is not in the list of the app to upgrade. I have Lightroom version 5 in win 7 32 bit.

  Since Lightroom 2015 CC (Lightroom 6) is a new product, it will not show as an update. Instead, press the button install next to Lightroom in the creative cloud Adpbe desktop application. If you do not see 'install' by Lightroom in the application manager, please first try to log out and return to: connect and disconnect from the creative cloud desktop application

  Guinot

• I'm trying to update my applications by using the desktop creative cloud application. I see not all the apps in the app tab, the wheel just spins in circles and nothing happens. Someone at - it ideas? I tried to uninstall the application and reinstall it

  Hello

  I'm trying to update my applications by using the desktop creative cloud application. I see not all the apps in the app tab, the wheel just spins in circles and nothing happens. Someone at - it ideas? I tried to uninstall office and reinstall, but it still has the same problem.

  See you soon

  Rachel

  Hi Rachel,

  You can follow the article: App does not open. Wheel of progress turn continuously to get your landline number.

  Let us know if the problem persists or not.

  Kind regards

  Yann Arora

• I use a Mac.  I "upgraded" to of LR4 LR5.  I don't want to be a member of the "creative cloud."  I just want to use the software that I bought, more precisely to load on my SmugMug account.  Is it possible to use an add-on for this?  Opening and L

  I use a Mac.  I "upgraded" to of LR4 LR5.  I don't want to be a member of the "creative cloud."  I just want to use the software that I bought, more precisely to load on my SmugMug account.  Is it possible to use an add-on for this?  Opening and LR4 were easy, but I think it's impossible without subscribing to CC.

  do you mean that you get a page Adobe Adobe ID, wondering like that? If you have followed my second just method?

  

  If this is the case, this isn't an obligation to subscribe to the CC, but just a completely - a free Adobe ID, email and a password which can identify you.

  In fact, it is the same name of username/password used to log-in on this forum.

• I've already paid the creative cloud subscription, but I don't know where to download the Adobe application.

  I've already paid the creative cloud subscription, but I don't know where to download the Adobe application.

  Hello

  Please refer to the help documents below to download the application Adobe CC:

  Creative cloud to desktop

  Download, install, update or uninstall applications

  Kind regards

  Sheena

• I downloaded Lightroom 6 thanks to Amazon and never received an email from Adobe with the serial number, I need to finish my license/registration for the product...where/how can I get the serial number?

  I downloaded Lightroom 6 thanks to Amazon and never received an email from Adobe with the serial number, I need to finish my license/registration for the product...where/how can I get the serial number?

  Hello dakineny,

  Please refer to the link given to find your serial number: quickly find your serial number

  It will be useful.

  Concerning

  Bianka Attre

• Hello - I have just brought a Panasonic Lumix FZ70 but CS5 does not recognize the raw file (.) RW2). but aid for raw files says that the Lumix FZ70 is supported. Help

  Hello - I have just brought a Panasonic Lumix FZ70 but CS5 does not recognize the raw file (.) RW2). but aid for raw files says that the Lumix FZ70 is supported. Help

  Need of this camera camera raw 8.2 or later. Cannot use this CS5 version. You will need to download the 9.1 free dng converter and convert your images to DNG version CS5 can handle.

  Using Photoshop | Digital Negative (DNG)

• My computer died and I had to by a new one. I can access is no longer my serial number creative cloud?

  Hello

  My computer died and I had to by a new one. I have an account registered under my email are deleted by the moderator > creative cloud for CC in Photoshop and Lightroom 5 I pay via direct debit.

  I don't have have the creative cloud app but downloaded both programs on my new iMac. Photoshop works great but Lightroom is still on the purchase of the trial and asking serial number. My account page on your site has no record of my CC account and shows no serial number for my purchased products. (It lists only a previous purchase of Lightroom-4)

  How can get the serial numbers for my products purchased when they do not appear on the my account settings on your Internet site. I need to close my account opened a new?

  Hi do,

  Your Cloud Creative applications shouldn't ask for the serial number. If they do, you can follow the article: sign activation, or connection errors. CS5.5 and later, Acrobat DC for repair.

  Let us know if it works or not.

  Thank you

  Yann Arora

• I intalled Creative Suite 6 on my iMac and the serial number has been validated, but when I connect activate the software, it is suspended until I have the strength of smoke activation. No error message; I have no problem signing in the case.

  I installed Creative Suite 6 on my iMac (Yosemite) and the serial number has been validated, but when I try to connect to activate the software, it is suspended until I have force the activation of quit smoking. No error message; I have no problem signing in the case. Help?

  Hi Jdburton,

  Please check: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Concerning

  Megha Rawat

• Hey, I just bought an Adobe Creative Cloud Abo, but I can not download anything

  Hey, I just bought an Adobe Creative Cloud Abo but I can't download anything.
  I'm using Firefow browser on Windows PC. Whenever I have klick on 'Download' there is an Error Message called: "there is a problem, try later or call the Customur Service."
  Please help me!

  Hi,

  Please try to download the application directly via the link below:

  Direct download links of Adobe CC 2015: 2015 creative cloud release | ProDesignTools

  Kind regards

  Sheena

• I have my 2nd computer configured for synchronization, but it does not show the tabs/bookmarks from the first computer. I clicked 'Sync now' on the 2nd machine and this does not all tabs are displayed. Any thoughts?

  I created sync on my computer at home (desktop computer). I then put in place on my iPhone and it worked perfectly - showing me all open tabs, I had the computer at home.

  I just bought a MacBook Pro and want to get all my tabs/Favorites etc on the mac, computer at home. I put a synchronization on mac and coupled the unit and got the message saying that it is synchronized. However, none of my tabs or other data comes through to the mac.

  Does take a number of hours? (I waited all night). I clicked on "Synchronize now" on my mac hoping that would synchronize all of the computer to the main house, but who did not open the tabs either.

  Any thoughts?

  Hello!

  In order to view the tabs on other computers, that you have to go in 'History'-> 'tabs on other computers. Or type "subject: sync-tabs" in the address bar.

  In other words, the tabs that you have in a computer or phone will not show opened in the rest of your devices but they accessed through this menu option.

  I hope that clarifies the situation. I know that a lot of people expect the same behavior you describe, but when we tried it he finished is not not optimal.