I have Adobe Captivate 9 subscription, but I can open only 8 Captivate

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• I have an Adobe Acrobat Pro subscription, but I can't find where to download the software for my laptop.

  I see the page labeled 'manage' my subscription, but I don't know where to go to find the link to download the software on my laptop.  I have it installed and running on my desktop, but I thought I could run my desktop and my laptop using the same subscription.

  Sign in using your adobe id and download, https://creative.adobe.com/

• I have Adobe Acrobat Pro XI - but my new computer only has not a cd rom drive - how can I install the software

  Hi anyone has the answer for this?

  Download Acrobat products | Standard, Pro | DC, XI, X

  Mylenium

• I bought an annual subscription, the invoice is paid, but I can still only download programs demo versions. Why? and I have to do to activate the software?

  I bought an annual subscription, the invoice is paid, but I can still only download programs demo versions. Why? and I have to do to activate the software?

  I contacted Adobe support and they helped to solve my problem:

  My problem was with the "hosts" file using Adobe. Because of the way he wrote Adobe couldn't see my subscription and only saw me as a trial license.

  I was instructed to download the Adobe Creative Cloud Cleaner Tool for Mac and by accepting the agreement, once

  Click on the chosen "Difficulty Host File" tab.

  Click on "selected cleaning."

  -This should fix the errors with your hosts file and allow your membership to be recognized!

  Hope this helps

• I have Acrobat Pro DC subscription but is not letting me edit a pdf file?

  I have Acrobat Pro DC subscription but is not letting me edit a pdf file?

  Hi toddb52522515,

  I assume you are using Acrobat Reader for iOS/Android/Windows Phone, because you posted your question on Acrobat Reader mobile forum.  If this isn't the case, please let us know.

  With the Acrobat Pro DC subscription, you pouvez use the 'Edit PDF' function to change the text in a PDF document on a mobile device, if the following conditions are met.

  • Your PDF document to edit.  (Some PDF documents may not allow editing due to permissions and document encryption.)
  • You are registered under the Adobe ID with which you used to purchase the subscription Acrobat Pro DC.
  • You are using Acrobat Reader for iOS on iPad.  (The 'Edit PDF' function is not taken in charge on an iPhone.  In addition, please note that Acrobat Reader for Android version 15.3.1 or older did not support the 'Edit PDF' function again.)

  The information above explains why you can't edit a PDF document?

  Please let us know if you have any other questions.

  Thank you!

• Hello, I have 1 year subscription, but I can't use it. All software is 30 days trial. What can I do to activate my subscription?

  Hello, I have 1 year subscription, but I can't use it. All software is 30 days trial. What can I do to activate my subscription?

  Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html

  then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

• I have Adobe CC full membership, but I subscribed last year, can I use the version of 2015 for products so now?

  I have Adobe CC full membership, but I subscribed last year, can I use the version of 2015 for products so now?

  Hi, Ahmed.

  Yes, since you have an active subscription for creative cloud, you will be able to use the 2015 version.

  You can update applications until 2015, without paying anything Extra.

  I hope that answers your query!

• I want to buy Adobe Creative Suite 5, but I can't find that anywhere, and I have no idea what this creative cloud thing. Can someone call me please?

  I want to buy Adobe Creative Suite 5, but I can't find that anywhere, and I have no idea what this creative cloud thing. Can someone call me please?

  You can not buy CS5. Adobe sells only current products, i.e. CS6 or creative cloud. Creative cloud is a subscription model, which means that you rent the software as long as you want to use.

  Pricing plans and creative Cloud membership | Adobe Creative Cloud

  Creative Suite 6

  Mylenium

• Hello I have Adobe Flash Player installed but do not allow it.

  Hello I have Adobe Flash Player installed but do not allow it.

  NPAPI is installed on my Mac but I can't activate it - is there an Adobe customer service number, I can call

• I have Adobe CS4 for PC, but recently bought a Mac. My driver's license can be transferred to a download that is Mac compatible?

  I have Adobe CS4 for PC, but recently bought a Mac. My driver's license can be transferred to a download that is Mac compatible?

  No, he can't. Platform Exchange only for current versions, sense CS4 and I'm afraid you're long of upgrade eligibility, too. that and of course the CS4 is not compatible with the current versions of Mac OS x. So before you waste time endlessly, simply sign up for creative cloud.

  Mylenium

• I have Adobe Acrobat standard XI, but at trial as the "compare documents" would include Pro. I tried to download a free trial of Pro, but the installer said that "it has detected a more complete version of the product" - probably my stand

  Okay - just realized that the last screen was asking just for a 'title' to my question!

  I have Adobe Acrobat standard XI, but at trial as the "compare documents" would include Pro. I tried to download a free trial of Pro, but the installer said that "it has detected a more complete version of the product" - probably my standard version? - and stopped installation. It's not clear to me, what are my options for upgrading to Pro, or selectively to have bought the plugin "compare documents" (if possible). I use which is probably a business version of acrobat (i.e. my employer has, not me)-so do not know what catchy limits. I think it's a simple question, but he would appreciate advice.

  -You can not install Acrobat Pro along with Acrobat Standard. You will need to remove Standard in order to install Pro.

  -You (probably) cannot upgrade your license if it is a part of a business license. The license all will need to be upgraded.

  -It is not possible to install only the "Compare document" function as a kind of add-on for Acrobat Standard.

• I made a subscription but I can't access the Muse app, it says that your trial period has expired

  I made a subscription but I can't access the Muse app, it says that your trial period has expired

  Hello

  I see that you have an active subscription to Muse CC.

  Please CC app and sign off again. Check out the link https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Try running the Muse of the applications tab after signing in. If the problem persists then please let me know what operating system are you using and I will tell you more troubleshooting accordingly.

  Kind regards

  Vivek

• I downloaded Acrobat Pro and paying by monthly subscription, but when I open a document I always get a window with a message 27 days remaining in your trial period. How to get rid of this message?

  I downloaded Acrobat Pro and paying by monthly subscription, but when I open a document I always get a window with a message 27 days remaining in your trial period. How to get rid of this message?

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -If you have more than one email, but of course you use linked to your subscription

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

• I made my subscription but I can't access photoshop

  I made my subscription but I can't access photoshop

  Hello

  Please find the steps to download and install the app https://helpx.adobe.com/creative-cloud/help/download-install-app.html

  Thank you

• I want to cancel my subscription, but I can't seem to contact support. I need to do this before the end of the repayment period of 14 days. I tried to do this for 2 days know with no luck. Please someone help me as soon as possible. It is truly concerni

  I want to cancel my subscription, but I can't seem to contact support. I need to do this before the end of the repayment period of 14 days. I tried to do this for 2 days know with no luck. Please someone help me as soon as possible. It's really as regards and very frustrating.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp