I have after effects through creative cloud and I'm fighting to get the puppet tool. I learned that it's free.

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• I can't connect to creative cloud, and so I can not install the Photoshop account I paid for.  I changed my ID adobe several times, but I can't connect to creative cloud, he always says I have the wrong password.  Help, please. Thank U

  I can't connect to creative cloud, and so I can not install the Photoshop account I paid for.  I changed my ID adobe several times, but I can't connect to creative cloud, he always says I have the wrong password.  Help, please. Thank U

  Hello

  Please contact the support.

  Contact the customer service

  Concerning

• I have a subscription to creative cloud and I have problems to install Pack of Preset Portochrome

  I have a subscription to creative cloud and I just bought a Pack of Preset Portochrome. I have problems to unzip the zxp. I saw on the Web page that CS6 users must use the CS6 extensions Manager to install add-ons and NOT the extensions Manager, but I can't find the CS6 Extension Manager to download. Could someone help me? I thank very you much in advance!

  @

  Hi Julio,.

  Please see the link below under the heading where to find instructions.

  https://creative.Adobe.com/addons/products/14411#.VssfP5N96gR

  You just install active sync & Creative Cloud Desktop installed.

  It will synchronize the file & instructions are as below:

  The pre-selection documents are in your downloads folder local on the C drive in ZIP file.

  1. unzip archive ZIP preset on your hard drive.

  2 copy the predefined folder (Portochrome) to your Lightroom "Develop Presets" folder:

  MAC OSX: \Library\Application Support\Adobe / Lightroom\Develop Presets

  WINDOWS XP: C:\Documents and Settings Application Data Adobe Lightroom\Develop Presets

  VISTA & WINDOWS 7-10: \AppData\Roaming\Adobe\Lightroom\Develop Presets

  3. restart Lightroom. You can find your presets on the presets in the mode Panel develop. You are ready to use!

  Thank you

  Florian

• all creative suite applications install as trialversion have a subscription to creative cloud) and when the

  All programs of the suite creative settle as trialversion (I have a subscription to creative cloud) and the expiry of the trialperiod I am directed to buy a new version

  CS6 Cloud Creative applications unexpectedly back in trial mode

  Connect you or activation errors

  Mylenium

• The water is accidentally spilled on my computer and it was completely destroyed, I lost everything I had including all of my applications. I have now bought a new computer and would like to re-download the copy of Photoshop Elements that I bought last ye

  The water is accidentally spilled on my computer and it was completely destroyed, I lost everything I had including all of my applications. I have now bought a new computer and would like to re-download the copy of Photoshop Elements that I bought last year can I do this? How can I do this? And how do you speak directly to a customer service representative to shout aloud?

  What version of photoshop elements and the operating system?

  Maybe is one of them:

  (downloads for older versions)

  Download and Installation Help

• Im having trouble downloading after effects by creative cloud it always fails to download

  Whenever I click on creative cloud and try to download after the trial of effects, it fails still, I need help ASAP

  You MUST have a 64-bit computer what is your computer?

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

  -Programs will not display or download if they are not installed on your computer

  -http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

• I have a serial number 'Creative Cloud ENT' but I'm not "know the product that I had to download

  I downloaded creative cloud and then InDesing CC, but when I tried to activate the product in the accounts Adobe web page I get the error "invalid serial number."

  Perhaps, I installed a bad product...

  

  Hi Francisco,

  First Creative Cloud ENT is a company the volume serial number so it can be registered under the account detail.

  There is a different method for with CCE serial number, install and activation of programs.

  Please see the following article for help on how to create a package serialized for the client company.

  https://helpx.Adobe.com/creative-cloud/Packager/serial-number-based-licenses.html

  As you have already installed InDesign CC and Creative Cloud Desktop app then after you have disconnected from the first creative clouds and

  create the license using Creative Cloud Packager file.

  https://helpx.Adobe.com/creative-cloud/Packager/create-license-file.html

  Run the license file on the end user's machine. It will fix the problem of license.

  I hope this helps.

  Kind regards

  Sumit Singh

• Hello I have a subscription to creative cloud and I bought a new mac mini and want to know how to transfer my old programs on the new mac mini?

  Could someone help me, I have a new mac mini and I would like to know if you only have to connect to use programs that are included in my creative cloud subscription? I don't want that no extra charge is generated by the presence of 2 computers with programs. I just want what they in the new mac mini

  You must install the Manager of the CC on the new machine and log, as you did initially.  Then, you can install the applications that come with your subscription that was suitable for your system.  You are allowed to have two machines with working facilities, you don't have nothing to do with the original installation.  If you prefer, however, you can disconnect from the original so that it is no longer active.

• Buy After Effects via creative cloud but could not install

  I have purchase after effects via the educators plan... However, it seems after effects cannot be downloaded but its in the plan.

  So I paid extra for the one application... and yet, it's the same thing.

  I click Download but nothing appears. The application does not appear in the Manager as well.

  Help me.

  I really need to use after effects... I need to make a video animation like the "annoying orange" via sequels.  y at - it other adobe applications that I have effects?

  You need a 64-bit computer and operating system, run After Effects. Your system satisfies the http://www.adobe.com/products/aftereffects/tech-specs.htmltechnical specification?

• I'm trying to download After Effects with creative cloud

  Hello everyone, I am trying to download After Effects via CC and when switching on 'Apps' I am met with a wheel of perpetual thought.  Any help to fix this would be great - thanks in advance

  No one can tell you anything without the proper system or other technical details info. Start by reading this:

  Does not open App | Wheels of progress turn continuously

  Mylenium

• Where can I find a link to download a previous version of After Effects from creative cloud 2014?

  I'm running into a bug in CC2015 AE, and I would go back to AE CC2014. Could someone tell me where I can find the previous version of re - install?

  Please check: download and install Adobe Creative Cloud applications

• First and After Effects crashed. Uninstalled is not for them. Use the cleaning tool. I deleted everything else. Tried to install CC again and it fails. 201 error code, I followed the steps and it does not work.

  Hello team,

  First and After Effects crashed.

  I tried to uninstall the utility (Mac OS). Uninstalled is not for them (which has worked for other applications).

  I used the cleaning tool. It seems to work, but the uninstaller for first and AE in the utility remained.

  I deleted everything I found CC remaining manually.

  I tried to install CC again and it fails. 201 error code, I followed the steps and it does not work.

  I don't know what to do anymore.

  Could someone help me?

  Virginia

  I got the help of Adobe support, they sent me another link to download Adobe App Mgr It was apparently a network problem but, and it was resolved after a few re-tent.

• Hi, I use the version Enterprise of Adobe Creative cloud and I can't throw all the Adobe programs.  Help, please!

  I tried to restart my system, but it does not work.  No programs appear in the Manager of tasks either.

  Shawn,

  To launch applications, click the name of the application in the Adobe Creative Cloud Desktop application: launch of applications after installation.

  Guinot

• Good day, we bought the creative cloud and now we want to register the software with the serial number recorded. At present, we can act only the software on a trial basis.  You can provide the serial number to run the software as a reg

  We want to use the software as a registered user, we paid our monthly subscriptions.

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Some general information for a subscription of cloud

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

• I am not able to sign in my office of creative cloud and her to sign me all the time. Try to rename the appdata file but it's not helping! Help

  Can someone really compelling to fix me this because I don't know what to do more. I tried to remove/change the name of this girl in appdata etc it does not work. I scanned my laptop computer for viruses and other things yet. I am so bored right now. Should I just uninstall it and install again? and how if it does not connect?

  Thank you

  Sign by sign in http://forums.adobe.com/thread/1450581?tstart=0 can help

  - and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

  - and the "loopback" https://forums.adobe.com/thread/1504792

  or

  A chat session where an agent can remotely look inside your computer can help

  Cloud creative support chat (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html