I have an update for El Capitan 10.11.2 in the app store, but it will not be installed. Whenever I click it, it says the computer must restart, and when that happens, a dialog box appears saying that updates have changed and he does not apply.

When I click on he App Store update, he said first a reboot is required, then it just happens before the restart, a pop up advising me that updates have changed and offers 2 options: 1) cancel, which does nothing and 2) show invisible characters, which also does nothing. I rebooted several times and it still does not work. What should I do?

In some cases, this error message is caused by a problem in the network. Please restart your router and your device at wide band, if they are separated. If there is no change, see below.

This procedure will remove some temporary and cache files. The files are generated automatically and do not contain any of your data. Sometimes they can become corrupted and cause problems like yours.

Please, back up all data and read this message before doing anything.

Triple-click anywhere in the line below on this page to select this option:

/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068

Right-click or Ctrl-click on the highlighted line and select

Services ▹ reveal in Finder (or just to reveal)

the contextual menu.* file should open with a selected subfolder. The subfolder has a long name beginning with "zyx" and ending with "68". Place this subfolder in the trash. Do not move other subfolders with similar names. You may be prompted for administrator login password. Restart the computer and empty the trash.

* If you do not see the item context menu copy the selected text in the Clipboard by pressing Control-C key combination. In the Finder, select

Go ▹ go to the folder...

from the menu bar and paste it into the box that opens by pressing command + V. You won't see what you pasted a newline being included. Press return.

Tags: Mac OS & System Software

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