I have a problem to access TypeKit in my creative cloud account

Similar Questions

• I have problems connecting to Lightroom in my creative cloud account.

  Here are the details of the conversation that I had with Adobe:

  For additional help, contact us at http://helpx.adobe.com/contact.html

  General information
  Cat start time	March 27, 2016 12:01:29 PM CEST
  End of conversation	March 27, 2016 12:10:32 PM EAST
  Duration (time real cat)	00:09:02
  Operator	Praveen

  Transcript of the chat

  info: Thank you for your patience. In the meantime, you can try our community forums where experts are available 24 hours a day, 7 days a week info: now you are chatting with Praveen. Please do not close the discussion window or browser tab because it will end our chat session. Praveen: Hello! Welcome to the Adobe Customer Service.

  
  Praveen: Hi Richard
  Richard Rhinehart: Hello Praveen - I'm here.
  info: your chat transcript will be sent at the end of your cat to.
  Praveen: I understand that you can not use the subscription, I am correct?
  Richard Rhinehart: correct.
  Praveen: I'm happy to check and to help you with that.
  Richard Rhinehart: Thank you.
  Praveen: you're welcome.
  Praveen: I have checked and see that you plan Cloud creative photography (one year prepaid) under your account, you are talking about the same?
  Richard Rhinehart: Oui.
  Praveen: If please disconnect and connect to the Photoshop/Lightroom App and try to use it.
  Praveen: launch Photoshop/Lightroom App > top left you can see help option > click Help > get out / sign in option.
  Richard Rhinehart: OK - work on this
  Praveen: OK .
  Richard Rhinehart: I signed up and then has even once. It still says that my account requires renewed.
  Praveen: I have checked and see because of some technical issues your subscription still in suspend mode.
  Praveen: I increased the cases to the relevant team, they will check and contact you about the same in 2-3 days.
  Richard Rhinehart: Thank you.
  Praveen: you're welcome.
  Praveen: Is there anything else I can help?

  Of course, no Adobe contacted me.

  
  I searched the forums and have to take the following additional measures:

  -follow-up of recommendations to remove the opm.db from my local user account.  This has not fixed the problem.

  -Uninstall and reinstall all adobe products.

  -several combinations of these elements in different orders.

  Any ideas?

  I just renewed with an annual pre-paid account but I am tempted to cancel - and cancel and dispute the charge of cc, because as much as I fear, Adobe has not delivered the product that I ordered because they do not recognize my account.

  Thank you very much for your time.

  Richard

  Have you tried to follow: https://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  Concerning

  Stéphane

• I have a problem of access to the Outlook account and other pages because appears "certificate error" what's happened with these certificates?

  I have a problem of access to the Outlook account and other pages because appears "certificate error" what's happened with these certificates? Help please.

  There are two main reasons for the mistakes of certificate:

  1. Your computer's time is not set correctly.  Check your time year/month/day/hour/minute/timezone/light of day.  Right-click on the clock in your taskbar and select "set Date/time" and make sure you are ready approximately 5 minutes of real time (don't forget time zone and DST).
  2. The second reason is that Windows XP is not very good for updating root certificates.  Go to the following site:
        <>http://support.Microsoft.com/kb/931125 >
     and go down to the section:
     'Update Package root (designed for Windows XP only)'
     There is a link, you can use to download a update for your root certificates package.  Download this package and double-click it to update.

  HTH,

  JW

• Problem when I try to access my files on creative cloud

  Hello

  When I try to access my files on creative cloud, I have the following problem:

  

  Could you help me solve this problem?

  Thank you and best regards,

  Frances W.

  Hi francoisew,

  Can you try to access files on another browser?

  Thank you

  Kapil

• Trying to access my creative cloud account to download a trial version of InDesign... I have a blank in the CC window screen when opened...? Water from the tap that says I'm download Indesign has been stationary for hours? The CC window is empty... I may

  Trying to access my creative cloud account to download a trial version of InDesign... I have a blank in the CC window screen when opened...? Water from the tap that says I'm download Indesign has been stationary for hours? The CC window is empty... I don't think it's the download. Why would it be?

  White screen

  https://forums.Adobe.com/thread/1249756

• I get a box that says, please verify your billing information. We discovered a problem with your last payment for creative cloud. Go online to manage your account and check your billing account. 19 days remaining. What is c?

  I get a box that says, please verify your billing information. We discovered a problem with your last payment for creative cloud. Go online to manage your account and check your billing account. 19 days remaining. What is c?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I do not have a creative cloud account, but it keeps trying to install and update. How can I stop this?

  I do not have a creative cloud account, but it keeps trying to install and update. How can I stop this?

  Hello

  CC cleaning tool could help: use of the Adobe Creative Cloud cleaning tool to solve installation problems

  Kind regards

  Sheena

• I downloaded and installed creative cloud with no problems. From the window of creative cloud cannot display the APPS page (while other 'Home', 'Community' can be seen). This is why I can't select the application to be updated. Thanks for your help

  I have download and install creative cloud with no problems. In the window of creative cloud cannot display the APPS page (while other 'Home', 'Community' can be seen. This is why I can't select the application to be updated. Thanks for your help

  Please refer to the threads below where the issue has been addressed:

  Re: desktop is not displayed Panel apps? PC

  Missing Creative Cloud Desktop applications tab

• I have a creative cloud account and downloaded it on two workstations. Can I put on my laptop under the one account?

  I have a creative cloud account and downloaded it on two workstations. Can I put on my laptop under the one account?

  You can install the product on the machines as much as you want.  Of these machines, you can have two of them signed at the same time.

  Sign out, sign in | Creative office cloud app

  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

• Can I download the plugin tools world if I have a creative cloud account or do I have to pay extra for it?

  Can I download the plugin tools world if I have a creative cloud account or do I have to pay extra for it?

  Tools of the world is a part of 3rd InDesign plugin.

  Tools of the world | en - Tools.com

  You would need to buy it separately because it is not an Adobe product.

• I have a new mac and although I disconnected creative cloud on the old still Im mac get trial versions to install. How can I install the complete Adobe software on my new machine?

  I have a new mac and although I disconnected creative cloud on the old still Im mac get trial versions to install. How can I install the complete Adobe software on my new machine?

  Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html

  Then, if it is underway, with our problematic computer, log out and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

• My creative cloud account is paid in full and it saids that I have to activate Photo shop when I try to use it? How can I get my account automatically

  My creative cloud account is paid in full and it saids that I have to activate Photo shop when I try to use it? How can I get my account automatically

  Your subscription to cloud shows correctly on your account page?
  If you have more than one email, you will be sure that you use the right Adobe ID?
  https://www.adobe.com/account.html for subscriptions on your page from Adobe
  .
  If Yes
  Some general information for a subscription of cloud
  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
  .
  If no
  This is an open forum, Adobe support... you need Adobe personnel to help
  Adobe contact information - http://helpx.adobe.com/contact.html
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">
  -Select your product and what you need help with
  -Click on the blue box "still need help? Contact us. "

• Hello, I have a few questions about the affiliation of creative cloud

  Hallo,

  I have a few questions about the affiliation of creative cloud:

  1. There is an Adobe offer up to 27.11. : the price offered is 47.59 euros per month including MWSt (VAT) or €568,20 / year.

  For what is this offer period/how many years valid?

  2. after the period of the offer, the membership will cost the standard-price: €59,49 / month or €713,86 / year (seen on the Adobe Web site).

  For how many years this standard - the price is fixed?

  Is the standard-prices include MWSt. (VAT) too?

  Thank you

  Thomas

  Hello

  I advise you to contact Adobe sales for queries on pricing.

  Contact us | Adobe

  Kind regards

  Sheena

• Hello, I had paid for the creative but not access, with Juliette deroche sister cloud account, thank you

  Hello, I had paid for the creative but not access, with Juliette deroche sister cloud account, thank you

  A cloud subscription is linked to the Adobe ID of the person who purchased the subscription

  YOU can install and activate on 2 computers, but two activations cannot be used at the same time

  If you give your sister your credential, you can not both use your subscription at the same time

  Cloud license allows 2 activations http://www.adobe.com/legal/licenses-terms.html

  -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0

  -Windows or Mac has no importance... 2 on the same operating system or 1 on each

  -Two activations may NOT be used at the same time (noted in the link above of the license)

• Hello! I'm having a problem to open a session on creative cloud. I can log on to the page on the site, but when I try to download a product, the e-mail message that is broadcast, it is an email from my ex-boyfriend, and I just can't change it! So I'm not

  Hello! I'm having a problem to open a session on creative cloud. I can log on to the page on the site, but when I try to download a product, the e-mail message that is broadcast, it is an email from my ex-boyfriend, and I just can't change it! I'm not able to buy a product! Could you help me, please?

  Quit Adobe Creative Cloud app.

  (1) right-click on the icon in the Finder, then select 'Go - To' folder.
  (2) you will get a text box, type in the following command and then press the 'return '. (" Do not miss ~ symbol" "')

  ~/Library

  It will open the folder of the user's library.

  (3) then navigate to Application Support > Adobe > OOBE. Open the OOBE folder and Opm.db bin file.

  Once you had trashed Opm.db file, restart the Adobe Creative Cloud app and check.