I have update problems that interfere with the operation of the Overdrive Media Console software compared to WMA files.

Windows is completely up to date through the date of this post.

OverDrive Media Console
-MP3 download and play perfectly
-Download error 0xC00D2751 for all WMA files (~ 80% of audio book from the library files are downloadable in this format), informing me to contact Microsoft.

Solution on the Microsoft website:
-http://support.microsoft.com/kb/913800
-The patch will not install.

Journal of problem with the installation of the hotfix:

[KB913800.log]
0.031: ================================================================================
0.031: 2009/11/16 (local) 18:35:17.508
0.031: d:\9b8cb172a0ae06ea215f6af0\update\update.exe (version 6.2.29.0)
0.046: DoInstallation: GetProcAddress (InitializeCustomizationDLL) returned: 0x7f
0.046: hotfix started with following command line:
0.078: CreateUserInterface: GetProcAddress for DefineInstallCustomUI failed: 0x7f
0,109: SYSTEM\WPA\MediaCenter\Installed is equal to the Value specified
0,109: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,109: second Condition in Prereq.CheckRegistry.Section failed
0,109: Check condition for 1 line of prerequisite returned FALSE
0,109: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,109: KB913800 Setup has encountered an error: Setup cannot continue because one or more prerequisites required to install KB913800 failed. For more details, check the c:\windows\KB913800.log log file
0,109: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,109: Setup cannot continue because one or more prerequisites required to install KB913800 failed. For more details, check the c:\windows\KB913800.log log file
20.343: message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB913800 failed. For more details, check the c:\windows\KB913800.log log file
20.343: user input: OK
20.343: Update.exe extended error code = 0xf0f4
20.343: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.

Cannot find another solution on the Microsoft site.

Back emails with Microsoft technical support has failed to a solution.  Beyond to download the fix will not download, they have no extra information for me.

whitepawn23,
Are you having to provide updates through Windows Update?  If so, I suggest that you perform a clean boot , and then run Windows update.  If you continue to have a problem with a certain update you need to download and install it manually.  Alternatively, you can consider removing the Overdrive program and new test.
Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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