Re: Trying to update to OverDrive Media Console software security
When I go on http://drmlicense.one.microsoft.com/Indivsite/ to try to improve my security of the OverDrive Media Console software and press the update button, I get the following "Windows Media PLayer encountered a problem while playing the file."
Thanks for posting your query in Microsoft Community.
Your number of description, I understand that after the upgrade of the security of the Overdrive Media Console software, you get the error Windows Media Player has encountered a problem reading the file.
In order to help you better, please provide us with the following information:
(1) did you do changes on the computer before this problem?
(2) is the issue limited drive more Media console?
(3) what is the complete error message you get?
(4) using Internet Explorer or other browsers?
To solve the problem with Windows Media Player, you can follow these steps
I you must run Internet Explorer as administrator and then try to update the Overdrive Media Console software security
Right-click on Internet Explorer and select run as administrator.
You can check this link
Click on the 'Upgrade' button and check if it works.
If the upgrade button is disabled, press F12 to activate the Compatibility Mode that will allow the button update to Windows Media Player.
For any Windows help in the future, feel free to contact us and we will be happy to help you.
When getting to a security update for the error code of Overdrive Media Console get 0xC00D2781. I tried to update by going to tools in the Overdrive Media Console software and also by going to the link http://drmlicense.one.microsoft.com/indivsite.
I found my answers in this forum. I had to change the DRM to DRM.old folder and reopen the media player and then it worked :) Good luck
After the installation of the overdrive media console software, whenever I try to open the console it freezes and I get a program not responding do not message. I have to restart the computer to clear the screen. I am running windows xp home edition. I tried deleating and reinstall the software overdrive media console several times with the same result. Thanks Pat
The clean boot fixed the problem! Thank you.
Title: protected audio not playing is not on windows media player 8
cannot get the Overdrive Media Console software to play nice with windows 8. I get the error that should be upgraded the security of windows media player.
but when I go to the web page to make the upgrade, that it will not allow him. I use http://drmlicense.one.microsoft.com/indivsite for the upgrade.
OverDrive Media Console tech gave me instructions to add http://drmlicense.one.microsoft.com/indivsite as a trusted site - did that, then disable "Protected Mode" - to do this, restart my laptop and it still I cannot improve security.
Can you help me?!! Thank you!
Hi Vijay, I was in conversation with a technical support through my library on this problem. They sent a lot of bugs yesterday but none of them worked either but today the found magic.
Here it is:
running of IE as an administrator
Press F12 to enable Compatibility Mode
go to developer tools, and then click navigation Mode
Select "Internet Explorer 10 compatibility view
This will allow the button update to Windows Media Player
And now everything works fine! Thanks, Vijay!
I have installed Overdrive Media Console software in order to download books audio format WMA, and now I can't open the Kindle program.
A moderator has moved this thread of comments Forum Windows music and its Forum.
See if the solutions listed here work for you.
Hello. I am listening to Overdrive a protected audio
Local public library.
When I try to open the ODM file in the Overdrive Media Console software, for
delivery of the full media file, I get the error "unable to acquire a license to play the selected title. The license requested is invalid or already acquired.
I get another error when I try to
Download the 'Security Upgrade' for WMP11.
I use Vista 64 bit on an HP a67oof, WMP11, IE8
OverDrive media console software is a 16-bit software, so I don't know if this is why I can't get it to work?
Can you help me :)
BRI-bee, I recommend that you visit the following page for support of the OverDrive Media Console software, it is a product of part 3 and we are not familiar with its requirements to support:
One thing you can check is that the Windows Firewall:
Allow a program to communicate through Windows Firewall
Firewall: Frequently asked questions
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Windows is completely up to date through the date of this post.
OverDrive Media Console
-MP3 download and play perfectly
-Download error 0xC00D2751 for all WMA files (~ 80% of audio book from the library files are downloadable in this format), informing me to contact Microsoft.
Solution on the Microsoft website:
-The patch will not install.
Journal of problem with the installation of the hotfix:
0.031: 2009/11/16 (local) 18:35:17.508
0.031: d:\9b8cb172a0ae06ea215f6af0\update\update.exe (version 18.104.22.168)
0.046: DoInstallation: GetProcAddress (InitializeCustomizationDLL) returned: 0x7f
0.046: hotfix started with following command line:
0.078: CreateUserInterface: GetProcAddress for DefineInstallCustomUI failed: 0x7f
0,109: SYSTEM\WPA\MediaCenter\Installed is equal to the Value specified
0,109: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,109: second Condition in Prereq.CheckRegistry.Section failed
0,109: Check condition for 1 line of prerequisite returned FALSE
0,109: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,109: KB913800 Setup has encountered an error: Setup cannot continue because one or more prerequisites required to install KB913800 failed. For more details, check the c:\windows\KB913800.log log file
0,109: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,109: Setup cannot continue because one or more prerequisites required to install KB913800 failed. For more details, check the c:\windows\KB913800.log log file
20.343: message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB913800 failed. For more details, check the c:\windows\KB913800.log log file
20.343: user input: OK
20.343: Update.exe extended error code = 0xf0f4
20.343: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
Cannot find another solution on the Microsoft site.
Back emails with Microsoft technical support has failed to a solution. Beyond to download the fix will not download, they have no extra information for me.
Are you having to provide updates through Windows Update? If so, I suggest that you perform a clean boot , and then run Windows update. If you continue to have a problem with a certain update you need to download and install it manually. Alternatively, you can consider removing the Overdrive program and new test.
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When I try to download audio files using the Overdrive Media Console program (used by the public library in my area) I get the error message "error) xC)) D2781: problem occurred in the identification of rights management digital retriving.» What is the reference for this?
- What is the format of audio file you were trying to play?
- What version of Windows are you using?
You can follow below link that can help you to solve your problem:
I have a new Dell Inspiron running Windows 8.1. I also loaded from office of Overdrive Media Console. When I go to my library and select an audiobook and click on 'Download' the system asks me if I want to open it or save it to a location. In the past, under XP, the system just open Overdrive Media console and downloaded this application. Why 8.1 don't let me do the same thing?
Which varies a little on the browser you use.
For Internet Explorer
When you click on the download link of file like this link here, you will be greeted with a prompt like this. Click on Open and the file should open in the program, so that it is associated with.
Chrome saves the file first, before giving you the choice to run it. Then click on the link (and choose a backup location if you have not defined a default value), then when it is done downloading, click on the file in the Chrome icon to launch (it will also start using the associated program)
You can have a default download location too. If worry of browsers allow you to choose the default download manager download location. That, itself, all is Ctrl + J in both browsers.
My library WMA files are protected DRM have tried windows media player security upgrade, but it would not be updated
1. were you able to play the files before with no problems?
2. did you of recent changes on the computer
If you are unable to improve security, then try the steps in the following article to restore licenses.
Hope this information is useful.
Overdrive copied my audio book on the clip, but the files are not read. I get a message on no license. It behaves like it did when I tried to copy files with Windows Explorer. Files to play fine on my computer but not on the clip.
I finally got it work - it was a bad windows driver apparently. When I reloaded the driver it started working!
When I had the same problem with 2 Clips, that should have been my first clue that itt was more a problem with my computer.
Thank you very much to those of you who responded to my messages with your wisdom.
Original title: when I tried to upgrade my safety for Overdrive Media Console, I clicked on update, and it downloaded, and then told me that it could not update my device. What to do next?
I recently bought a new laptop and downloaded the Overdrive Media Console software on the site Bibliomation. Could not download software for my Creative Zen Stone Plus MP3 player (Creative Media Light) as it is no longer supported. I was hoping that if I downloaded on Overdrive, it can transfer into the MP3 player so it was plugged into a USB port. Overdrive doesn't let me download the audiobook without upgrading to 22.214.171.124 but when I tried, I went through the process given on drmlicence.one.microsoft.com/indivsite and obtained through the download-only to be told that it could not update my device. Can someone tell me what gives and what I can do next? I can't live without audio books.
I understand that not able to update software Overdrive Media Console is not a pleasant experience.
I suggest you to contact the software vendor for assistance with this issue.
See the site:
I hope this helps. If you need more, come back and I'll be happy to help you.
I have a HP pavilion dv5230ca laptop, under XP (SP3) with Wi - Fi and purchased in August 2006. I would like to listen to audio books through our online library. To do this, I downloaded the Overdrive Media Console application that is required. When I perform the Windows Media Player Security Upgrade, which is required before any audio books can be downloaded on my computer, I get an error message: "this is a problem to retrieve the identification of digital rights management machine. Contact Microsoft technical support. When I go on the Microsoft site, it says if it is a software problem and the computer was purchased with the software already installed, and then contact the manufacturer (HP). Before talking to someone at HP, I checked in your forum, but there seems to be no reference to my specific problem.
The only info I can add is that this laptop had an accident in 2007 and we took it to a professional to be restored. Everything went well with it, except for this problem. (I can't tell if this problem would have occurred before the accident that I tried to access the audio books so far).
I'd appreciate any help you can provide. Thank you
I found a solution to my problem. I find the DRM folder on my computer (it is a hidden file, so first go to windows Explorer, tools, folder, view tab options, is selected * Show hidden files *, deselected * Hide protected operating system files). Then to C/documents and settings / all users, and there it was. Renamed * DRM.old* then through the procedure to update the Windows Media Player Security Update in the Overdrive Media Console software and update was successful and was able to download audio books immediately. I hope this helps others.
When I went to http;//drmlicense.one.microsoft.con/indivisite to try and upgrade my safety for OverDrive Media Console, the update button was shaded grey and I can't access it. I have Windows 8. I am trying to download a digital book. I see that e.lake8 has the same question. Pipolo answered but when I tried it I do not have these screens, just a screen with a single button that was not available. Thank you
Have you tried to open Internet Explorer as an administrator and see if you can upgrade the DRM license?
If you have not tried, then try to open the link by following the steps below.
a. make sure you close all the Internet Explorer Windows and media player when you try the link and the steps provided here.
b. open Internet Explorer rights grants administrator and copy and paste the link below.
c. you can try to right click on Internet Explorer icon and choose 'Run as administrator' and try to open the link.
If the previous step fails, I suggest you disable the firewall and check if that helps. If you have any third-party security firewall, you can check with the user manual to do the same thing.
Note: Turn on the firewall once you have completed troubleshooting.
If the problem persists, you can also go through the steps and check if it helps.
a. When you are connected to the Internet, open OverDrive Media Console software.
b. go in Tools > Windows Media Player Security upgrade.
A dialog box will appear, informing you that Windows Media Player requires a security update to read content protected by DRM.
c. click "OK" in the dialog box.
Windows Media Player opens and the 'Windows Media Player' dialog box is displayed.
d. click 'Upgrade' to download and install the required security component.
Windows Media Player indicates that it is "connection to the server. Once connected, the security component is downloaded and installed. Windows Media Player indicates that the safety component has been upgraded successfully.
e. click the 'Close' button in the 'Windows Media Player' dialog box.
The 'Media usage rights Acquisition' dialog box is displayed.
f. click the 'Play' button in the 'Media usage rights Acquisition' dialog box to complete the upgrade.
Windows Media Player plays a short file, confirming that you have completed the upgrade.
g. click the 'Cancel' button to close the 'License Acquisition' dialog box If you wish, you can also close Windows Media Player at this time.
You have completed the Windows Media Player Security Upgrade.
Hope the above information is helpful.
I have WMP 11 installed on my laptop and Windows XP Professional. When I try to download Audobooks of the public library using Overdrive Media Console software, I get the following error:
Error 0xC00D2751: A problem has occurred in the digital rights management component. Contact Microsoft technical support.
I also noticed that when I click on the OverDrive Media Console software, the system information section States the following: "version of Windows Media Player DRM:
I'm used to be able to listen to these audio books using the OverDrive Media Console, and Windows Media Player software. Why I get this message now? I would add that I recently had my laptop computer upgraded to a newer version that is different. Can this be part of the problem? How can I fix it? Thank you.
This is because the ProgramData folder exists only under Windows Vista/7. To reset the DRM system, follow the instructions at http://support.microsoft.com/kb/929642 (article mention Zune, but can be applied in more general cases too). Tim Baets
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