I have Win7 64 bit and keep losing the internet connection. Convenience store says no istalled network adapter, the same as the one I use now. Dees wireless router is Belkin WN311B > yet my i pad tracks fine.b

I have a Dell Studio XPS9100 with dual core to intel 2.8 GHz running Win7 64 bit & Belkin router WN311B wireless + wireless adapter. My complaint is that I continue to lose internet connectivity. I quit the program & run the troubleshooter who told me once the wireless card is not installed. I tried to reset the modem & without any result. Sometims you can disconnect & connect internet and reconnect.  My pad on the same system I have no problem. Please help, what is the problem.

Hello

Have you made changes on the computer before this problem?

This problem may occur because of driver or network connection settings.

Try the following and see if it helps.

Method 1:

Refer to the steps in the following Microsoft article and check if that helps.

How can I troubleshoot network card?

Method 2:

This problem can occur if authentication enable IEEE 802. 1 X for this network checkbox is enabled. If this box is checked, but there is no server to authenticate the connection is interrupted. If you turn on the wireless network connection, it disconnects again after a short period.

To disable authentication IEEE 802. 1 X, follow these steps:

a. Click Start, type ncpa.cpl, and then press ENTER.

b. right click on your wireless network connection, then click Properties.

c. click the wireless networks tab.

d. under preferred networks, click your wireless network, and then click Properties.

e. click on the Authentication tab, click to clear the authentication enable IEEE 802. 1 X for this network check box and then click OK twice.

Method 3:

I suggest that you do the following and check if it helps.

a. click "Start", enter "NCPA. CPL"(without the quotes) and press ENTER.

b. right-click on the connection you use for the local connection, and then click "Properties".

c. Click to select 'Protocol Internet Version 4 (TCP/IPv4)' and then click 'properties '.

d. in the Internet Protocol window, we will change the "Preferred DNS server" to 208.67.222.222

e. click 'OK' twice to complete the change.

Hope that the information provided is useful.

Tags: Windows

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