I installed Mozilla Firefox 4, but it is similar to the previous Mozilla Firefox.

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  Please read https://forums.adobe.com/thread/1499014

  -try some steps such as changing browsers and disable your firewall

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  http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.

  https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-desktop-application-failed.html

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  [email protected]

  Post edited by: Sandeep Singh removing serial number

  Hi rolandc65772962,

  Sorry for the inconvenience. Please provide us with the complete error message you get.

  Kind regards

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• I installed Acrobat DC (upgrade) and it will not be installed. When is request a serial number from the previous it is not accepted. I use 9.0 which doesn't show in the drop-down window. How should I proceed?

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  Hi davidm1224,

  I regret that we do not any version upgrade to Acrobat DC of Acrobat 9.

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  For more details, please visit: Plans and prices | Adobe Acrobat DC

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