I'm getting messagage 'Thunderbird has stopped working ".

This message came whenever I opened it and tried to use Thunderbird today, it's driving me crazy. Also, it is not the first time that this has happened

First Unistall Thunderbird

Then delete the Thunderbird folder

  • C:\Program Files\Thunderbird
  • C:\Program Files (x 86) \Mozilla Thunderbird

Restart and reinstall

Tags: Thunderbird

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    Over the last 2 weeks Thunderbird started working only for a few hours and we have the same problem again. I asked about 10 people working with Thunderbird and they have the same problem right now and they have had the same problem during the month.

    Of course I turned off windows firewall and test if Thunderbird will work, but it was not a solution. I am running windows 8.1 Pro x 64. Thunderbird is not on the list of authorized or unauthorized software through the firewall, and I can't find any option to add the Thunderbird to the list to try to resolve the problem.

    I use BitDefender Antivirus and I disabled the BitDefender firewall and the same thing happens. I also disabled the whole antivirus functions after and the same thing. I turned from bot windows firewall and firewall BitDefender or off all BitDefender and the same thing happens. I checked the BitDefender firewall and the Thunderbird has full access.

    Also, I checked the Windows updates. I am not usually accommodate updates in my PC. I remember I have choose to not install Microsoft updates ever. I checked the State and he is near the top is not to install Microsoft updates. I also checked the "update history" and empty status is "you have not tried to install updates on your computer.

    I started windows 8.1 Pro x 64 in safe mode with network and started Thunderbird while windows is in safe mode, and it has the same problem.

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    Concerning

    Here, you also have the copy of troubleshooting information if necessary.

     Application Basics
    
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       Version: 24.4.0
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       Crash Reports: about:crashes
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         INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
    
       account4:
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         OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
    
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       Name: Value
    
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         browser.cache.disk.smart_size.use_old_max: false
         browser.cache.disk.smart_size_cached_value: 358400
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         font.name.monospace.tr: Consolas
         font.name.monospace.x-baltic: Consolas
         font.name.monospace.x-central-euro: Consolas
         font.name.monospace.x-cyrillic: Consolas
         font.name.monospace.x-unicode: Consolas
         font.name.monospace.x-western: Consolas
         font.name.sans-serif.el: Calibri
         font.name.sans-serif.tr: Calibri
         font.name.sans-serif.x-baltic: Calibri
         font.name.sans-serif.x-central-euro: Calibri
         font.name.sans-serif.x-cyrillic: Calibri
         font.name.sans-serif.x-unicode: Calibri
         font.name.sans-serif.x-western: Calibri
         font.name.serif.el: Cambria
         font.name.serif.tr: Cambria
         font.name.serif.x-baltic: Cambria
         font.name.serif.x-central-euro: Cambria
         font.name.serif.x-cyrillic: Cambria
         font.name.serif.x-unicode: Cambria
         font.name.serif.x-western: Cambria
         font.size.fixed.el: 14
         font.size.fixed.tr: 14
         font.size.fixed.x-baltic: 14
         font.size.fixed.x-central-euro: 14
         font.size.fixed.x-cyrillic: 14
         font.size.fixed.x-unicode: 14
         font.size.fixed.x-western: 14
         font.size.variable.el: 17
         font.size.variable.tr: 17
         font.size.variable.x-baltic: 17
         font.size.variable.x-central-euro: 17
         font.size.variable.x-cyrillic: 17
         font.size.variable.x-unicode: 17
         font.size.variable.x-western: 17
         mail.openMessageBehavior.version: 1
         mail.winsearch.firstRunDone: true
         mailnews.database.global.datastore.id: 8057ef62-d03a-4da8-a08b-58764ba65fd
         network.cookie.lifetimePolicy: 2
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         places.database.lastMaintenance: 1397398207
         places.history.expiration.transient_current_max_pages: 104858
         plugin.importedState: true
         privacy.donottrackheader.enabled: true
    
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         Device ID: 0x0a2e
         Adapter RAM: Unknown
         Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
         Driver Version: 10.18.10.3345
         Driver Date: 10-31-2013
         Direct2D Enabled: false
         DirectWrite Enabled: false (6.3.9600.16384)
         ClearType Parameters: ClearType parameters not found
         WebGL Renderer: false
         GPU Accelerated Windows: 0
    
         AzureCanvasBackend: skia
         AzureFallbackCanvasBackend: cairo
         AzureContentBackend: none
    
     JavaScript
    
     Incremental GC: 1
    
     Accessibility
    
       Activated: 0
       Prevent Accessibility: 0
    
     Library Versions
    
         Expected minimum version
         Version in use
    
         NSPR
         4.10.2
         4.10.2
    
         NSS
         3.15.4 Basic ECC
         3.15.4 Basic ECC
    
         NSS Util
         3.15.4
         3.15.4
    
         NSS SSL
         3.15.4 Basic ECC
         3.15.4 Basic ECC
    
         NSS S/MIME
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