I moved to Australia and equivalent printers cartridges give me an error message
I have a British original Deskjet F4580 taking HP 300 series ink cartridges. HP Australia recommend HP 60 cartridges local equivalent. They fit perfectly, but I get an error message indicating that they are incompatible. I can't use the Australian HP helpline because they do not recognize the product and don't give me access to the online help. Anyone know how to fix this compatibility issue?
Thank you
Great news. all sorted, my printer has had regionalization reset in Australia! Some advice for others who want to get in this long and dangerous trip.
1. your printer should be running on the UK original printer cartridges before calling HP. They also have some ink in them you need to print a page as part of the regionalization reset system.
2. you will need the serial number of the printer and FPU number as part of the process. As mine are at the bottom of the printer it would have been easier if I had written them down before calling HP. My printer was not happy to be upset all when trying to print a page!
3. find your operating system and whether 32 or 64-bit for example. mine is Windows 7 Home Premium 32 bit. You can find this information by right clicking "Properties" 'computer' and click on the left in the menu 'start '.
4. have you all ready Australian replacement printer cartridges but not installed. You will need to install them as part of the process, but do not install until you are told.
5 call HP using a headset or handsfree phone. My call lasted 35 minutes and I need to use my computer and the printer during the reset process. The number to call in Australia is of 1300 721 147 and ask a regionalization reset for your printer.
6 evidence but make sure you use cartridges genuine HP that they check the serial numbers to the United Kingdom and Australia of cartridges. You will need align new cartridges before printing again.
7. good news, HP does not charge me for the service!
Good luck
Troy
Tags: HP Printers
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