I NEED ASSISTANCE TO RESTORE THE COMPUTER BACK TO FACTORY SETTINGS

I have a Dell Vista Home Premium 32 bit computer.  On April 14, I tried to update some drivers, install a music player & even install Vista Service Pack 1.  Is Service Pack 1 bis new section?  I've had my computer for several years and I have automatic updates, so I was surprised when I turned on my computer on April 14, and a message came saying Windows was this important update & I wanted to install, I did.

Anyway, between all the stuff I did that night I somehow totally messed up my computer.  When nothing would not properly work, I went up to the back & Food Center.  I used this at least a couple of times before without a problem.  This time however, there is no restore point of your choice except April 14.  Anything before that.  When I click on choose another restore point, nothing happened.  I tried to choose April 14 restore point but that didn't help.  Then, to really live things, I decided to restart my computer in Mode safe.  I will never use this option again.  Now I can't get into anything other than Safe Mode.  I ran Spyware, Malware and all the options 'repair your computer' I could find.  Nothing did.  I came on this forum once and the person who helped me finally said the only thing that remains for me to do was to do a full system restore.  He said there was nothing more he could think of to help me.  He didn't tell me how.

I'm not crazy to do recovery, because I don't know that I will have things then it will fix it, as my Internet service and who knows what else.  But not having not much money right now, I don't want to take my computer somewhere to be fixed if I have to.  Could you please help me to do a full system recovery?  First of all, how can I save my photos and my files, I don't want to lose?  And how do I know what I need to save?  I have a USB flash Memory Stick that I plugged into my computer.  He downloaded the software but I have no idea how to do to get my files to transfer to it.

And what if I have a virus?  Would I transfer to the portable storage device and then reintroduce the virus to my computer when I transfer this back?  I ran spyware & malware and nothing shows up, but clearly SOMETHING is wrong.  I have a disc of reinstalling that came with my computer but I shouldn't need to use this, should I?  Someone has the patience to give me DETAILED instructions on how to make the recovery, including how to do a back up?  I would love you forever.

Sandee

Hi Sandeehttp://supportapj.dell.com/support/topics/global.aspx/support/dsn/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=339949

It's way to Dell to reinstall from the DVD on your computer.

Answer the questions in blue; It is in a sequence.

http://supportapj.Dell.com/support/topics/global.aspx/support/DSN/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=336966

And that way if you also have a recovery partition on your hard drive.
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To backup your data: files, photos, music, etc:

1. plug the flash drive
2. go in where your files are stored
3. click right on what you want to record, example: a photo album > Send to > click on the USB Flash Drive(it might be Drive E: or F:)> it will save to it)
4. Repeat until you have backed up all your data.

When it comes time to reinstall the data, connect the Flash drive, AFTER that you have an anti-virus and Anti-Malware installed, right click on the flash drive? It Scan before copying the files on your computer.
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After the reinstallation of this Image, you should have a period of trail for an anti-virus; ask here if you don't for a free good.

And reinstall these 2 programs I gave you.
You're doing a right click and scan your Flash drive with them:

http://www.Spybot.info/en/index.html

Spybot Search & Destroy 1.6.2 is a very good Anti-Spyware FREE program.

Download, install, update and immunize your system with it.

Then ANALYZE with her.

Update and scan your system once a fortnight.

http://www.Malwarebytes.org/MBAM.php

Malwarebytes is as its name suggests, a Malware Remover!

For the free version of scroll down their page to download

Download.com or Major Geeks.com

Download, install, upgrade and scan once a fortnight...

Mick Murphy

Tags: Windows

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