I paid a month fee, but cannot be used.

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• I have paid the monthly fee and have been using Acrobat Pro DC.  I had a problem where I broke my previous laptop and want to continue to use this product.  I bought a laptop and I don't know how to download the program without havin

  I have paid the monthly fee and have been using Acrobat Pro DC.  I had a problem where I broke my previous laptop and want to continue to use this product.  I bought another laptop, and I don't know how to download the program without having to pay again.  I pay $14,99 per month for this service, how can I download it without having to pay again?

  Hello

  Please download Acrobat Pro ms of the here. After you download the application, install and activate it by providing your Adobe ID

  Thank you

  Abhishek

• I have a problem after installing, I try to open applications, but I get an error message: "it is impossible to open it properly (0 x 0000022) application, click ok to close the application" anyone of you could help me? I paid the monthly fee

  I have a problem after installing, I try to open applications, but I get an error message: "it is impossible to open it properly (0 x 0000022) application, click ok to close the application" anyone of you could help me? I paid the monthly rate but I can not use any application due to this error

  Hello

  This link may help: the application failed to start properly (0xc0000022).-Microsoft Community

  Kind regards

  Sheena

• in fact I paid a monthly fee and I would switch to an annual fee

  in fact, I paid a monthly fee for Adobe Acrobat PRO DC and I would switch to an annual fee

  Hi olivierv32920467,

  You can contact our customer service for the upgrade, please follow this link Contact Customer Care, sign in using your Adobe ID & click on "still need help? To join us"button to throw the cat.

  Kind regards

  Nicos

• I paid the money, but cannot be used

  I paid the money, but cannot be used

  Hello

  You can see the instructions at the link below.

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Hope this will help you.

  Kind regards

  Hervé Khare

• I paid a monthly subscription, but the room light informs me that the time has expired and you pay. I do so I can work with photos?

  I paid a monthly subscription, but the room light informs me that the time has expired and you pay. I do so I can work with photos?

  Hi Edward,.

  Please check the help below document:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Sheena

• I need to cancel my monthly Illustrator, but cannot find the link that says that adobe will be in the area of management plan.

  I need to cancel my monthly Illustrator, but cannot find the link that says that adobe will be in the area of management plan.

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

• I have an account but cannot modify/use the tools.  I went from computers a week ago.  Help, please.

  I have an account but cannot modify/use the tools.  I went from computers a week ago.  Help, please.

  It should not, but you will need to download the right software to use. Adobe Acrobat Reader is what you are currently using. This is why you don't have the tools you are used to.

  Adobe Acrobat (not Reader), that's what you signed up for. He has the tools, you need and are a completely different, even if application you may have initially subscribed by using Adobe Acrobat Reader.

• How can I make sure that I paid my monthly fee?

  Hi, I own a MacBook Pro and recently bought the full annual membership (monthly salary) to muse from adobe. I received a payment confirmation email, but am for sure if the transaction fully crossed because while the money was deducted from my bank account, it says that I only have the trial version. If you could please help solve this problem as soon as possible, it would be great. Thank you very much.

  A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help

  -Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html

  or

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I bought PES 14 two months ago, but cannot update to 14.1.

  I have a desktop imac with El Capitan.

  have uninstalled, reinstalled, tried to login as a new user, checked permissions... nothing works. Does anyone have any suggestions?

  THANK YOU THANK YOU THANK YOU.

  I tried to update for 2 days. A couple of different people have tried to help in the forum and I tried so many things based on error messages I received... but nothing has worked.

  It worked!

  Yay!

  Now, I'll try the 9.3 for the elements.

  Thanks again and Merry Christmas, happy holidays.

• I bought a subscription of dreamweaver through amazon, but get the trial offer when I try to download.  I have to pay the subscription for 3 months now, but cannot access the program.  I have installed and uninstalled creative cloud several times v

  Anyone know how I can get this program?  I'm paying for it but could not get anything other than a free trial!

  Hi John,.

  I checked your account details.

  The subscription is not yet activated.

  Please see this document to activate it:

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Let us know if that helps.

  Concerning

  Megah Rawat

• Purchased Adobe Premier Pro for monthly plan, but can't use it because it displays test expired

  Hi all

  Need your urgent help. At first, I used an identification of email using adobe first pro demo. After a month, I bought adobe first monthly pro with an email id different. I received the order confirmation. But when I downloaded the first Adobe pro using the email ID that I used for the purchase. He moved your trail version has expired, even if I bought the first Adobe pro.

  I also tried to uninstall and then reinstall but nothing has worked. Could you please help to solve the problem.

  Thanking you in anticipation.

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• Message opens, download new messages - but cannot be used (spinning ball... keeps spinning) on MacBook 2015

  Hello! I'm going crazy. The Messages app can be opened and it still downloads the latest posts - but I can't use it. The ball just guard spinning loading. And spinning. And spinning.

  My specs:

  OS X El capitan 10.11.2

  MacBook (retina, 12 inch, early 2015)

  1.2 GHz Intel Core processor M

  8 GB 1600 MHz DDR3 memory

  Graphics Intel HD Graphics 5300 1536 MB

  Please launch the Console application in one of the following ways:

  ☞ Enter the first letters of his name in a Spotlight search. Select from the results (it should be at the top).

  ☞ In the Finder, select go utilities ▹ of menu bar or press the combination of keys shift-command-U. The application is in the folder that opens.

  ☞ Open LaunchPad and start typing the name.

  The title of the Console window should be all Messages. If it isn't, select

  SYSTEM LOG QUERIES ▹ all Messages

  in the list of logs on the left. If you don't see this list, select

  List of newspapers seen ▹ display

  in the menu at the top of the screen bar.

  Click on the clear view icon in the toolbar. Then take an action that does not work the way you expect. Select all of the lines that appear in the Console window. Copy to the Clipboard by pressing Control-C key combination. Paste into a reply to this message by pressing command + V.

  The journal contains a large amount of information, almost everything that is not relevant to solve a particular problem. When you post a journal excerpt, be selective. A few dozen lines are almost always more than enough.

  Please don't dump blindly thousands of lines in the journal in this discussion.

  Please do not post screenshots of log messages - text poster.

  Some private information, such as your name or e-mail address, can appear in the log. Anonymize before posting.

  When you post the journal excerpt, an error message may appear on the web page: "you include content in your post that is not allowed", or "the message contains invalid characters." It's a bug in the forum software. Thanks for posting the text on Pastebin, then post here a link to the page you created.

  If you have an account on Pastebin, please do not select private in exposure menu to paste on the page, because no one else that you will be able to see it.

• can download the attachment, but cannot send using firefox

  When I try to send an attachment bar with the paper clip bing etc does not work. pointer does nothing when trying to click on attach. Can I download an attachment but not send. Itried deletion of silverlight but not my laptop difference use Kaspersky

  Hello

  I suggest using Internet Explorer and check to see if you encounter the same problem.

  If the problem is only with Firefox so I suggest you post your question on the link provided below for assistance.

  http://www.Mozilla.org/about/forums/#end-user-support

• I have paid the month subscription photoshop, but tells me that I buy, what I do?

  I paid one month subscription, but it tells me that I buy, what do I do?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "