I paid monthly, but I can't change my plan and upgrade.
I paid monthly, but I can't change my plan and upgrade.
Manage your membership and your payment. Creative cloud
Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
Tags: Adobe
Similar Questions
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I want to buy Illustrator but I bought the membership, paid monthly. How can I change the purchase membership. Also if I buy the program, I would make the purchase of the slice
Kim,
You can change to pay every year with a discount.
Pricing plans and creative Cloud membership | Adobe Creative Cloud
But you can't buy CC, don't subscribe.
The last and only version of Adobe, you can buy is CS6 (the one before CC) at a price corresponding to two or three years subscription of the CC (depending on what you compare exactly), you must use the downstairs phone number):
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I've had enough to process the payment, but I can't check my payment and plan before, there is nothing there.
Hello
Please contact the customer for billing request: _Customer Contact
Hope this helps
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I have a subscription to Creative Cloud 3.4.1.181 from 49.99 euros per month. I can't download illustrator, photoshop and indesign DC, she tells me to buy. I need to change your subscription?
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Old ID is constantly on the phone and I can't change it: try to upgrade of storage, but the old ID happens and I can't change it. In settings/applications & iTunes the correct ID is set but not in the settings/iCloud
Is this a separate id, or you have successfully updated the primary e-mail address on the account? You can disconnect an account iCloud through settings > iCloud > Sign Out, and then log back from the other/updated id to update
If you have updated the main email address: what to do when you have changed your Apple ID email address or password - Apple support
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I can't change my ip and dns address. I can't change, but on reboot it was greyed out and (obtain addresses automatically) how can I fix?
This happened after the execution of virus / malware scans and found some. The supposedly fixed it, but now I can't access the internet. It still works on my local network.
Hello
You did changes to the computer before the show?
Please follow the steps below.
Method 1:
Follow the steps from the link below.
Method 2:
Follow the steps from the link below
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I want to do "System Restore" in Windows Vista. But I can't change the restore point
I want to do "System Restore" in Windows Vista. But I can't change the restore point. How to configure manual restore point? Can I enter a date I want to restore? I tried, but it did not work.
Original title: in Windows vista system restore
Hello
Either the system restore point is already created for an earlier date, or is not available.
You cannot create a restore today Point to return to yesterday.
You can create a restore today Point to use in the future.
Here's how to use the Vista system restore:
http://bertk.MVPs.org/html/restoresysv.html
See you soon.
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There is no place on my account to change the credit card to paypal! I want to keep my account but I can't change the payment method! What can I do?
I have enough in my account to use paypal, but not the credit card!
Need help!
HI Sandeskitr,
Unfortunately there is no option to change credit card, paypal or vice versa.
If you want to change your payment information, you will need to cancel the subscription and buy a new subscription with a different payment option.
Cancellation:
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
For plans:
Pricing plans and creative Cloud membership | Adobe Creative Cloud
Let us know if you need more information!
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Help, please! I updated Lightroom CC through the creative cloud and now lightroom will not organize the citing on 3 files permissions issues. I tried to follow the instructions to manually fix the issue but I can't change my permissions on required files. IM using an iMac with OS El Capitan.
Salvation without flinching,
Did you apply permissions to all items included for these files to Adobe?
Apply permissions to all items in a folder or disk
1. Select a folder or disk, and then choose file > read
2. click on the lock icon to unlock, then enter an administrator name and password.
3. click on the pop-up menu Action , then choose "apply to the included items.
and you also have to give all the permissions to the Adobe User Library folder (~ / library) as defined by miguana in the initial post.
Reference article: 6.4 CC 2015.4/Lightroom Lightroom, Photoshop or bridge hangs or crashes at launch
Kind regards
Claes
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I just joined. I chose convert PDFS into a word document. I downloaded it. but I can't change it yet. What I am doing wrong? Some PDF cannot be converted?
Hi karenb60536875,
There are some PDF types (such as those that are protected by password) that cannot be converted. But when this is the case, you will get a message during conversion and the conversion stops. It looks like not this is the case for you.
What happens when you open the Word document converted to Word? You see an enable editing button in the upper part of the document? If so, please click on that. If you are still unable to select text in the Word document, try triple click to select.
For reference, I will say that the quality of the conversion depends on the quality of the PDF file (see Will Adobe ExportPDF convert text and shape... |) Adobe Community). Thus, there may be cases where a PDF prepared by a third party application (a non Adobe application), may not be written to spec, and that can affect the accuracy of the conversion.
Best,
Sara -
Hello
I am a member creative cloud and I had to pay for it for 2 months but I can't use it and it drives me crazy!
It downloads all trial versions, although I am a member and the trial expires on the day that I download it. It then asks me to buy it! I don't know what to do.
Make sure that you have signed with correct email address
Sign out, sign in | Creative cloud desktop application
If the email address is correct then check your host file entries once
Log, activation, or connection errors. CS5.5 and later versions
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can someone change my WZC and the setting of security through the internet?
can someone change my WZC and the setting of security through the internet? I was watching a video on youtube when my stop comp. and restarted on its own. start and my security program was not able to start, had to uninstall and reinstall to turn back. He told me has encountered a problem and that you must close the program and the program would not close. It comes in a loop. Security found nothing. WZC to capture multiple signals, but now I can't pick up a. right extremist to the modem.
It seems that if you picked up some malware. What is the full error message on "antimalware executable?
I would like to cancel the restoration ago 2 months... it's really too long to rely on system restore. Too many things have been added in the meantime who is affected negatively by the restoration.
It is very difficult to say anything from the limited information you provided, but I suggest starting by download, install, update and run a full scan with MalwareBytes Anti-Malware.
In your answer, in addition to providing the full text of the error messages, provide all of the following:
What version of Windows, including service pack, do you have?
What antivirus application do you use? Is up to date? Have you ever let her subscription lapse?
What other antimalware applications do you have?
What is the brand and model of your computer?
What is the brand and model of your wireless router? -
My laptop connects is more to the internet, either hard wired or wireless. When it is hard wired, the laptop displays connection but I can't access the internet, and I've done it before. My other computer has service very well (or I wouldn't send this message) I checked everything, what to do?
original title: internet connection.Hi vonhatten,
- Did you the latest changes on the computer?
- You receive an error message when you try to connect to the internet?
- You have security software installed on the computer?
Refer to the article below and try the steps mentioned, check if it helps.
In Windows network connection issues
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Virtual Storage Manager - can't change instant planning time interval with vSphere Web Client
Hello
I try to activate Virtual Storage Manager schedules-model for a data store using vSphere Web Client. Everything works fine, but I can't change the time interval of planning of the snapshot. He remains at 12:00 midnight to 12:00 midnight. I can't change it manually or by dragging the bar.
I tried with IE9, IE11, newer Chrome browsers. And with Flash versions 15 and 13-. Same mistake.
I've added the URL of Sites you trust with weaker security settings - no help.
Y at - it a bug or something else I can try?
I just talked to Dell support on my problem and this is apparently a known issue with local Europe\UK. The similarity of our problems might be useful - workaround for me was to settle the Locale\Regional from my PC, where I'm doing it in the United States. Not the time zone or other settings, to control panel, then "Region and language", then on the first tab, 'Format' box should be set to "English (United States). Close browsers, start again and it worked for me.
Might be worth a try if you're not already in US format. (mine was in the United Kingdom).
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How can I cancel my subscripcion in terms of creative cloud, I searched but I can't find the plan to cancel option where is it? thx a lot
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