I play the CD and hear them but my DvD does not work normally and they have no sound

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  Hi mikedav,

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  Method 1:

  Microsoft has released a new "Fix it" solution that should automatically solve your problems with Windows Update.  Just click on the link below and follow the instructions.

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  Hi brandong13,

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  Depending on your operating system, please try the following steps

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  Macintosh

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