I receive the error "an error occurred during the scan" on HP Officejet Pro 8500 a

When I try to scan a document, I get error "an error has occurred during the analysis".  It will occur at each attempt of third analysis or during the use of the document then automatic flow.  I have a HP Officejet Pro 8500 a on a Windows 7 64-bit operating system.

Hi mdewitt,

I appoligize we do not have a program scrub for this software package. I would like that restart you the equipment in the following order. Turn off the router, printer & computer and reboot the router. Once the router is completely reloaded start the printer and the computer. Let me know if you can scan using the HP software. If you are unable to scan using the HP software open paint and try scanning from Microsoft Paint.

Tags: HP Printers

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