I received a phone call from someone claiming that I had a virus

I received a phone call from the India, claiming I had a virus, and it seems that I do... I followed the steps, they gave me, but I was unable to give them remote access to my computer (IE; take control). I found out because it is a scam.

As they were unable to access remotely are they still able to access my personal information?

And will install an antivirus on my computer to get rid of the virus known as I have now?

Thank you.

Hello

Looks like a scam. Please do not hear these calls. If they failed to take control of your computer, then there is no need to worry.

I suggest that you download, install and run Microsoft Safety Scanner and check if it helps to flush out the virus.

I would also say that you used your main security software of Microsoft Security Essentials .

Tags: Windows

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