I received a phone call from someone claiming that I had a virus
I received a phone call from the India, claiming I had a virus, and it seems that I do... I followed the steps, they gave me, but I was unable to give them remote access to my computer (IE; take control). I found out because it is a scam.
As they were unable to access remotely are they still able to access my personal information?
And will install an antivirus on my computer to get rid of the virus known as I have now?
Thank you.
Hello
Looks like a scam. Please do not hear these calls. If they failed to take control of your computer, then there is no need to worry.
I suggest that you download, install and run Microsoft Safety Scanner and check if it helps to flush out the virus.
I would also say that you used your main security software of Microsoft Security Essentials .
Tags: Windows
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http://answers.Microsoft.com/en-us/protect/wiki/protect_other-protect_scanning/is-that-call-from-Microsoft-a-scam/6718e389-8a00-4E4B-ACA1-d07298ea4c19
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Hello Ann,.
If you allowed them access to your PC, then it is a problem. I considered reinstalling my OS and change all my passwords. It would also make sense, if you use the online banking etc., to inform your bank that you have a security hole on your PC. This will alert them to anyone using your current password to the Bank etc.
This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.
John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com
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There is an article in the link I'm you provide at the end of this one
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Receive a phone call from someone who says that my system is infected.
Phone calls
Someone keeps phoning to tell me that there is a problem with my computer. They say they are windows and I could turn my computer and follow their instructions. At this point I simply hang up the phone as I suspect that they aren't what they say they are. Is this normal for windows to do this? Does anyone else have this problem?Hello
It's a scam.
Microsoft does not contact you unless YOU have made prior arrangements with them to do.
There is an article in the link I'm you provide at the end of this one
Read this Information from Microsoft:
"Avoid scams to phone for tech support.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
Helpdesk Windows
Windows repair center
Microsoft technical support
Microsoft technical support
Windows Support Group Technical Department
Microsoft Research and Development Team (team of Microsoft R & D)
Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.
We have all the errors and warnings in our Event Viewer
If you gave them remote access and you do Internet banking, contact your bank, explain, and change passwords.
If you use your online credit card, cancel and get a new one issued to you.
And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.
See you soon.
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Is - this kosher?
You or you have at any time authorized someone to communicate with PC users directly by phone to tell them there is all kinds of wrong with their PC? I frequently get calls from people claiming to be the call of Microsoft/Windows askng me to turn on my PC so they can hel me get rid of viruses and defects.
Hello
It's a scam.
Microsoft does not contact you unless YOU have made prior arrangements with them to do.
There is an article in the link I'm you provide at the end of this one
Read this Information from Microsoft:
"Avoid scams to phone for tech support.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
Helpdesk Windows
Windows repair center
Microsoft technical support
Microsoft technical support
Windows Support Group Technical Department
Microsoft Research and Development Team (team of Microsoft R & D)
Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.
If you gave them remote access and you do Internet banking, you should contact your bank, to explain, and change password.
If you use your online credit card, you should cancel it and get a new one issued to you.
And the only way you'd know you were free of them is to backup your data and do a clean install of your operating system.
See you soon.
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I get phone calls from some one claiming to be of soft micro, telling me that my computer is in danger, are these authentic calls?
It's a scam. Ignore calls or report them to the body of law appropriate for your region.
http://www.Microsoft.com/security/online-privacy/msName.aspx
http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
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No, it is NOT legitimate. It's a scam. Don't need to. Microsoft does NOT call people like that.
Good luck.
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