I renewed my student Adobe CC version, but the creative cloud app will only allow me to use the 30 day trial, how to solve this?

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• Re: I have a cloud student creative and teacher edition (one year), but still creative cloud app install trial version software

  Hello

  I have the same problem can you help me please?

  Kind regards

  Burcu Avlar

  Hello.

  Please refer to https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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  You can install the latest version of the Adobe Creative Cloud Desktop from here:

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  Once you have installed the creative cloud desktop application, you can click on the creative cloud icon located in the taskbar (Windows) or the Apple one piece (Mac OS) menu. You can use the desktop creative cloud app to install applications.

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  : Note do not install Adobe apps from a backup, time machine or migrate files. All applications must be installed from the installation files.

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  uninstall all cc on your computer.

  clean through the use of the Adobe Creative Cloud cleaning tool to solve installation problems

  Restart your computer

  Install the desktop cc app from here, https://creative.adobe.com/products/creative-cloud

  Install your trials and subscriptions using the desktop application.

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  Hi Ninat43034799,

  Please uninstall InDesign CC to your machine using the cleaning tool: use of the Adobe Creative Cloud cleaning tool to solve installation problems

  After that, reinstall the product of your creative cloud desktop application.

  Let us know if this was helpful, waiting for your response.

• HI - bought a kit of the student.    And for a while creative cloud consulted well.   But now - my access does not work, and he goes to the members section (which I already have).  Also - although I'm going to download bridge and illustrator, I could

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  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Hello I have PC and pay monthly. We are a small company. Question 1: For two years I have a full subscription to Adobe all programs. But the other day I would open an another user InDesign documents and could not open this with the error message: the

  Hello

  I have PC and pay monthly. We are a small company.

  Question 1: For two years I have a full subscription to Adobe all programs. But the other day I would open an another user InDesign documents and could not open this with the error message: "the document is done a new version than my version of InDesign. How should I do to upgrade my version to a version more recent?

  Question 2: I already have a license to use the software on two computers. Am I not allowed to use the same version I've taken down on adobe.com til two computers or terms here.

  Sincerely

  Stefan Svensson

  Hello

  Please see update requests in your desktop CC application.

  CC Adobe license can be activated on 2 machines using the same Adobe ID, but only one at a time.

  Reference: licenses and terms of use | Adobe

  Kind regards

  Sheena