I renewed my subscription yesterday but I am still unable to use the programs. No reason?
I renewed my subscription yesterday but I am still unable to use the programs. No reason?
Alicia, please contact customer service, check the payment details.
You can check: phone support | Orders, returns of trade
Tags: Adobe
Similar Questions
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Plan creative cloud renewed, still unable to use the subscription
I met the problem of renewal, the transaction on June 7, 2016 is successful but the CC keep saying I need to renew the subscription. I was contact Adobe Cat 3 times and contact support 2 times during 2 months and nobody don't contact me at all, even that they promised that their technical team will contact me within 24-48 hours each time.
Now, my essays are everywhere too and I couldn't use one software, which is rampant in my company. Could someone help?
Use a browser that allows cookies and pop-up windows, please contact adobe for hourly pst support by clicking here and, when it is available, click "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Well, I get emails telling me that they have been unable to contact me.
I cancelled my subscription via the function of Adobe Creative Cloud live chat - I just want to make sure that it is all okay and is cancelled / downgraded to free. Similarly, I received a Bill saying: I have nothing to pay - and I want to just make sure that this is the case.
Hi ProducerPinnell,
You can try to connect on adobe.com and clicking on manage my subscription to check whether a subscription comes or not.
Manage your membership | Creative cloud
If you keep getting billed, please contact our support staff:
CC_membership-account-payment-support
Kind regards
Guinot
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Safari: Version 8.0.6 (10600.6.3)
Mac Book: MacBook Pro (retina, 13 inch, mid-2014)
I had to uninstall flash player, but am unable to install the update. I have reset the PRAM book Mac & NVRAM + SMC re-set, but I am still unable to install the update via Safari or FireFox
Still due once sort myself
I downloaded the offline install app;
http://fpdownload.Macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg
Up and running
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My the purchase is Creative Cloud is a ° 16034007400 at the date of renewal there are problems with the credit card, but the deposit was paid to January. Up to now I can not use the program or one of its components without Adobe me any explanation on why I can not use.
Why not allow Use Adobe Creative Cloud?: Contact support from adobe for hourly pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
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I can't renew my subscription to adobe and I am a student at the Parsons school of design
I can't renew my subscription to adobe and I am a student at the Parsons school of design
Please visit: FAQ: how to renew or restart my membership?
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My subscription to the cloud was missing, but I'm still able to transfer the software to a new computer?
The creative cloud FAQ page at this address: http://www.adobe.com/products/creativecloud/faq.html
Please see: what happens to my benefits if I decide to stop my subscription? as well as other issues:
If you cancel your subscription, you will continue to have access to benefits free creative cloud, and if you have saved your work on your computer, you will continue to have access to these files on your own device. You will no longer have access to creative cloud desktop applications or most of the services which are components of a creative cloud membership and your authorized cloud storage will be reduced to 2 GB.
When you subscribe:
You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application
You can download the creative application of Cloud from here:
Creative cloud help | Creative cloud desktop.After you install the creative Cloud desktop application, you will need to sign in with a login password and Adobe. Then you can install applications. This link provides more information and step by step instructions, if you need: CC help | Download, install, update or uninstall applications
Guinot
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A week ago, I bought a subscription to CC in Adobe Photoshop and Lightroom. I can access Photoshop but this screen still ask me for the license number or if I want to continue with the trial. The same thing happens with Lightroom, only it makes me sign and taking me in the tutorials. I can't access the actual program. Help!
Ask the serial number http://forums.adobe.com/thread/1234635 has a link to FAQ
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Hello how are you
I'm unable to use my programs, I made the purchase could be used for a month, but it does not all Bill and any charges for this month and now appears as Plan of creative photography of cloud (annual) expired, when I walk in the plans and products. It is necessary to activate the urgent, but I just can't and would like to know by what means is the monthly bill.
Urgent await returnThank you
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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I'm trying to uninstall a program called speed of PC fix. But it continues to tell me that the program is missing. So, how can I remove it my program and features.
Use the system restore. Next time think before you install the obvious fakeware.
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connection Wi - Fi
My computer connects to the wireless internet, but I am still unable to connect to internet even though it is always connected to the wireless connection. How can I solve this problem and what could be the problem?Hello
1 did you change your computer, after which the issue started?
2. during how long have you had the problem?
3. what web browser do you use?I recommend to update your network card drivers and check if that helps.
http://support.Microsoft.com/kb/283658Let us know the status of the issue and also please answer these questions.
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OT: account.
Hello! I have a big problem I change the Microsoft password because I forgot the old man, but my laptop still ask to enter the old password! Any ideas what to do?
Hello
"What to do if you forget your password Windows 8/8.1"
http://Windows.Microsoft.com/en-us/Windows/what-do-forget-Windows-password#1TC=Windows-8
If you have forgotten your Windows password, there are several ways to recover or reset:
If your PC is on a domain, your system administrator must reset your password.
If you use a Microsoft account, you can reset your password online. For more information, see the Web to reset your password page.
If you use a local account, use your index of password as a reminder.
If you've tried these suggestions and still unable to connect:
If you have Windows 8.1, you will need to reinstall Windows.
If you have Windows RT 8.1, you will need to contact the manufacturer of your PC.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
Microsoft prohibits any help given in these Forums for you help bypass or "crack" passwords lost or forgotten.
Here's information from Microsoft, explaining that the policy:
See you soon.
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Hi, my computer was stolen along with my photoshop cs5 extended. I have my serial number, but I'm unable to download the program on my new computer. How can I install my program? Thank you
Please follow the steps below.
- Disable the software from the old computer. For more information consult Learn how to enable or disable Adobe apps.
- Install the software in the new computer.
- If it is creative cloud consult, download and install Adobe Creative Cloud applications
- If it's any other product please see other downloads
Hope this will help you.
Kind regards
Hervé Khare
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I bought the software Acrobat reader pro plan, but I am still unable to protect my files? How can I protect my files when tools only allows me to add them?
If you purchased a plan from Pro to Adobe Acrobat Pro DC, you need to use to protect the files.
I guess what you have opened is Adobe Acrobat Reader DC which is a free application to view and print PDF files.
If If Acrobat Pro DC is not installed on your machine, you can download it here: Download Adobe Acrobat products. Standard, Pro | DC, XI, X
Thank you
Abhishek
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After reinstallation of my dear old Photoshop CS4 of backup external drive after replacing my hard drive, I received error (147,20 and another trial, error 6) messages my license was not working. I have used the program for years, but must have downloaded, because I can't find an original backup drive. I can't afford to upgrade, so for now am limping with Photoshop 6. What can I do?
If you can spare $10 per month, you can have the latest Photoshop and Lighroom
Lightroom and Photoshop | Plan of cloud of Adobe's creative photography
Get it directly from Adobe, you can have CC 2015, or CS6, Mac or PC.
Do not go without
Gene
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