Similar Questions

• I canceled my plan creative cloud, but still make me take days of billing, but do not have access to my creative cloud products.

  I canceled my plan creative cloud, but still make me take days of billing, but do not have access to my creative cloud products.

  I can't find any subscription/order on the adobe ID associated with this profile. Could you please provide the email address in a personal message.

  Kind regards

  Hervé Khare

• I renewed my subscription yesterday but I am still unable to use the programs. No reason?

  I renewed my subscription yesterday but I am still unable to use the programs. No reason?

  Alicia, please contact customer service, check the payment details.

  You can check: phone support | Orders, returns of trade

• I can't find Fireworks on creative cloud. Fireworks is included with the subscription?

  I can't find Fireworks on creative cloud. Fireworks is included with the subscription?

  I need to download Fireworks and install it on my desktop, but is not in the app Manager?

  Hi Nigel,

  Yes the Fireworks is included in your creative cloud,

  You need to open the Office of creative cloud App go to the select Apps - filters and version - previous version selection Fireworks

  I have attached the screenshot

  

  Let us know if it works

  Kind regards

  Aurélie hamadi

• Why I paid, but the creative cloud always asks me to use the trial version?

  Creating cloud kept asking me to use the version track. More than 30 days, he asked me to buy for software, but I am in the student creative cloud project already.

  I re - download but it didn't work. I made mistakes?

  Who are at the origin of the problem, they are entered blocker Adobe that block access to the Adobe activation server.

  • Remove all entries that has name of adobe. Then close the Textedit, it will Autosave.
  • Make sure that there is no entry of Adobe on the inside.
  • Then copy and paste the Hosts file in folder etc.
  • We replace the modified hosts file that we had copied on the desktop with the original Hosts file inside the folder etc.
  • When you are prompted, the authentication by password Mac,
  • Be sure to select the option Replace ...
  • Once you have replaced the Hosts file, double click on it again and check if the Hosts file is free of Adobe entries.
  • In the affirmative. launch creative cloud application and load the list of Apps and check.

• Creative cloud will not install after using the Apple Migration Assistant to transfer again Mac

  I used Migration Assistant to transfer applications to a new Mac. Creative cloud threw an error. I used uninstaller to remove the Creative app clouds, then downloaded the new version of the Adobe site. When you try to install, the installer of creative cloud crashes before installation.

  I then launched an application, he said I need to save it. So I logged into my account, turned off all previous installations on other Macs. My apps work now. However, I still cannot install creative cloud desktop application (same behavior takes place).

  I use the latest version of Yosemite on a Mac PowerBook.

  Try

  Click on Finder and then hold down command + SHIFT + G keys on your keyboard

  It will open to go to the window of the folder, type exactly ~/Library and click Go

  Then open Application Support > Adobe files

  Files Recycle Bin AAMUpdater and OOBE.

  Click on finder and press command + SHIFT + G keys on your keyboard.

  This time, type / library and click on Go.

  Be sure to remove ~ symbol.

  Then open Application Support > Adobe files.

  Basket AAMUpdater, Adobe Application manager, records OOBE.

  Go to the Finder / Applications / Utilities

  Trash Adobe Creative Cloud and Adobe Application Manager files

  Cleanup tool download and run CC below link

  e http://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proc dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip

  Accept the license agreement and click Adobe Application Manager

  Click then on clean selected

  Re install Creative Cloud application and check

• Adobe creative cloud app is unable to complete the installation

  I just downloaded adobe creative cloud app for mac, and then I open it, but it is not completed the download or installation

  This photo

  

  After this step, that it automatically cancelled!

  Please help...

  Please read and reply here with the https://forums.adobe.com/thread/1499014 information

  -try some steps such as changing browsers and disable your firewall

  -also clear the cache of your browser if you start with a fresh browser

  http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.

  http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html

  or

  A chat session where an agent can remotely look inside your computer can help

  Cloud creative support chat (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I paid to Plan creative cloud (UN Año) fotográfico (n. º of pedido 11854470059). It s already charged on my credit card, but the products are not available on my account. What can I do to use the software?

  I paid to Plan creative cloud (UN Año) fotográfico (n. º of pedido 11854470059). It s already charged on my credit card, but the products are not available on my account. What can I do to use the software?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I went back to school, how to check and change my plan from 49.99 plan creative cloud to version student? I only use After effects and body.

  I went back to school, how to check and change my plan from 49.99 plan creative cloud to version student? I only use After effects and body.

  Both - worse, answered my own question! Thank you!

• What are the benefits for the creative use of cloud photography plan? Can I use license of creative cloud of photography for commercial use in graphic design, such as work in istockphoto and other retail sites, graphics, illustrations, photography?

  Hello

  What are the benefits for the creative use of cloud photography plan? Can I use license of creative cloud of photography for commercial use in graphic design, such as work in istockphoto and other retail sites, graphics, illustrations, photography?

  It is a full commercial license.

  Mylenium

• I have tried, using the, trial version, creative, cloud, I, signed, until and started, the, download, download, is taking a long time, so, I, decided to cancel, she and buy, year, plan, pay, mont hly., I, started, download, creative, cloud, once again, bu

  I, tried, using the, trial version, creative, cloud, I, signed, until and started, the, download, download, is taking a long time, so, I, decided to cancel, she and buy, year, plan, pay, mont hly., I, started, download, creative, cloud, once again, but, downloading, was interrupted, by, ma, firefighters dau, by inserting, key usb, peripheral, in , the, USB port. , Could, not, I believe, downloading, I, signed, in, adobe, and now, tells me, that I, a, 30, day, trial, My, account, shows, that I have, I, p helps, my, first of all, every month, slice, but, I can only use a, trial, version, who, says, goes, e arentheses, 30, days., which can, I, do, for, get, the full, each year, the intention, version?

  Jacobm51486856 please see in Sign, activation or connection errors. CS5.5 and later for more information on how to resolve the error of connection that prevents your membership being authorized.

• I have a license of creative cloud in design and I use a no cloud of photoshop 5.5 version. I only have photoshop installed and works on both computers. When I connect to internet I can't use photoshop on my main computer. Maybe it's that I had

  I have a license of creative cloud in design and I use a no cloud of photoshop 5.5 version. I only have photoshop installed and works on both computers I know. My desktop and my laptop. When I connect to internet, I am now unable to use photoshop on my main computer. It may be that I had photoshop on an old computer that I use is no longer, but I'm not sure. How can I get this sorting? Do I know if I have an activated copy on an old computer (which has been scrapped) and get it off?

  If you had Photoshop working already on the machine, then it probably isn't a problem of activation.

  If you do not have to Support Adobe disable to you it must be done for all installations since each machine cannot be targeted by them.

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Serial number and activation support (non - CC) chat

  https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

  This could apply: how we prevent cloud creative resume my perpetual license CS6?

  https://forums.Adobe.com/thread/1584746

• Adobe Creative Cloud Desktop still asks to pay for Photoshop

  For now, I like you uninstalled education Adobe Creative Cloud desktop application several times at the request of Patty-F and led - Z, but the problem is the same. I pay since November 11th for the Plan of the Adobe photography, but for Photoshop, I still have 20 days of use. Lightroom is going well. Help, please.

  I have an Apple MacBook Pro.

  Hello

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Hope this helps!

• I want to cancel my plan creative Cloud photography

  I want to cancel my plan creative Cloud for the Photo.How can I do?

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp

  Concerning

  Stéphane

• I want to cancel my creative cloud since I no longer use it

  I want to cancel my creative cloud since I no longer use it. I'm unable to contact you by phone because I live in Australia and the chat option is still disabled. Can you please refund the invoiced amount?

  Nitesh-

  If you have a monthly subscription, you can cancel online. Otherwise, you will need to contact support.

  If you are not in North America, please select the region correct (Adobe - choose your region) and then visit international support.

  Please see:

  FAQ: How to cancel my membership creative cloud?

  FAQ: How to contact Adobe for support?