I want to know the reasons for the slide does not

I just got my new ink & slide for my mini iPad 4. Ink works very well. Slide ringing. My setting in Adobe Draw is 1) turn on the palm rejection; slide 2) enable.

Can any-staff Adobe could help me to find out why:

1. is this a common problem? If not, mine must be broken. If so, then:

2. are there specific settings that I need to do as part of the iOS? In the affirmative, please help me to find. If not, then:

3. the device is compatible with iPad mini 4? Your site Internet says it's compatible with the mini and mini iPad iPad with retina display.

Someone please reach out for help.

There is no service customer phone or e-mail on this device. Direct customers without problem on a forum is not a good solution for a company to do.

Hi there, may!

I'm really sorry for this frustrating experience. My guess is this slide is having a difficult time with the smaller surface area on the iPad mini. That being said, I don't know of specific with compatibility issues or bugs for this model of iPad. Please contact Adonit at [email protected] as they provide support for this hardware.

Thank you and please post again,

-Kathleen

Tags: Adobe

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