I was already charged for fees this month, yet he says that my plan has expired?

My bank account shows clearly that I have been accused of the monthly fee of $21.34 for the plan of the Adobe Creative cloud on 2 June. I was not able to use one of my programs adobe for a few days now, because Adobe says that my plan has expired. I tried contact someone by CAT four times now and have waited more than 10 minutes each time without help. I NEED IMMEDIATELY these programs for the school. In fact, I'm currently behind on my work of school because of this problem. Needless to say, I am not a happy customer now. Would someone please help me solve this problem since apparently nobody wants in the Chat support.

Hello, doctor McCoy,.

According to your email address on the Adobe Forums I see there was a charge on May 2, 2015 for which you received a refund on May 15, 2015 to $21.34 as it was a duplicate purchase then sup was canceled.

Are there any other email address on which you purchased the product for which there was a charge on June 2?

Concerning

Bianka Attre

Tags: Adobe

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