I wonder if I've been hacked.

a few days before, I opened an email from a site that I opened several times before. my pc started to say "security threat. files may be damaged. call this number for assistance. "It was absolutely not normal and never happened before.  the number I called was to a company called the best technical support.  These guys came from China.  They said that they were an independent company and they are called on when someone has a virus reported to microsoft.  so they sold me a service program and I left the tech on my pc remotely. It seemed that I was stuck.  I looked at what he was doing remotely for maybe 75 minutes. He went to administrative activities in my control panel and I saw tons of warning messages, but quickly. He removed my spyware/malware program avast and installed microsoft security essential, a pc cleaner and 1 other program. There was a lot of scanning andremoving apparently viruses.  they gave me the contact numbers and confirmed that I have now 2 years unlimited service for any problem of viruses or contamination. of course I had to pay first. really I was wondering if it comes to legistimate with users and can an independent co. do these things. If they are a scam, what to do in the future. Microsoft cust. the service is hard to get on the phone.  It never happened to me.

Sorry to say but it's so bad that it can't be worse. If it was my machine can I seek assistance expertise to take these steps:

  1. Back up all data files while ensuring that the compromised files are placed in a special folder.
  2. Take note of all the programs that are currently installed.
  3. Take note of all the account names and passwords that are used.
  4. Make sure you have the installation files, media and product codes for all software currently installed.
  5. Perform a destructive factory restore.

The expert must have good knowledge of Windows to a maintenance level.

The alternative is to leave the machine as it is and be at the mercy of a few people whose intentions are probably criminal. They could even use your machine as a tool to penetrate government networks.

Tags: Windows

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