IAM receiving (Error code: 1) when I am installing Creative Cloud Desktop

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• I get an error code (A12E1) when trying to install creative cloud for photographers. Agraphers

  I get the A12E1 error code when you try to install the creative Cloud app for photographers. Can someone help me to settle?

  Hi Redrock,

  You can try the solutions described here:

  http://helpx.Adobe.com/creative-cloud/KB/a12e1-error-downloading-creative-cloud.html

  Thank you

  -Dave B

• Error code 2 or 50: failure updating Creative Cloud desktop application

  Error code 2 or 50: failure updating Creative Cloud desktop application

  Hi roselir39091221

  Continue the conversation on your previous post: My Cloud Adobe does not updates. The message: "could not update the Office of creative cloud (error code: 2)" can you help me?. Thank you.

  And please do not post multiple threads on the same issue.

  Kind regards

  Rahul

• Error code 2 while trying to update Creative Cloud Desktop Application.

  I get the error code 2 while trying to update Creative Cloud Desktop Application. MacOs 10.9.5. I use Cloud to use Typekit fonts. Now it doesn't work at all. Updete can't and the old version does not work. Can you help me please?

  Sanna, try the following steps.

  1. Delete creative cloud app - https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
  2. Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html

• Get the error code: 201 continually download/re-installing creative cloud

  Get the error code: 201 constantly that I am trying to re - install the Adobe Creative Cloud app and Adobe CC applications.  It seems to be a 'problem' not specified with the download process, but when I first installed it was not.  I am re - install Illustrator CC do not always have to download/install.  Firewall is not a problem.  Network is not a problem.  WHAT is the problem that keeps me from download/re-installing on Mac OS X 10.8?

  Prodesigntools is an indexing site, he just mentioned the download.

  If you check carefully with the download link, you will see its an Adobe link.

  http://trials2.Adobe.com/AdobeProducts/KCCC/1/OSX10/ACCCx3_5_1_209.dmg

  Sometimes even based on rare connectivity issues, for now, you can use offline installers.

  Prodesigntools site is secure, you can see below solution link 2:

  https://helpx.Adobe.com/Creative-Suite/KB/error-u44m1p7-installing-updates-CCM.html

  On the 201 error, it is necessary to check with download error logs, so that we can identify what past exactly which is interrupt the download process.

• I encounter an error code 52D when updated security installed for mircosoft work 8 (KB973636).

  I always install the update to my Windows vista through the automatic update system, but recently I encounters an error code 52D when updated security installed for mircosoft work 8 (KB973636). Please help someone... seem micrsoft don have send to asked but rather as a forum here... Please... wat to do...

  Steve,
  You have Microsoft Works 8 installed and you use it?  If this isn't a program you are using or you thought it had been uninstalled and then run The Windows Installer Cleanup utility and see if you are able to completely remove the work.  This would then cause the update will not be presented.   Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I get the error code 80070020 when trying to install (KB2507618).

  I have Vista Home Premium. I get the error code 80070020 when trying to install (KB2507618).

  I tried all the troubleshooting steps below and still no luck. I installed some other updates, today, August 19, 2011.

  Do I need to KB2507618 that came out in April of this year, or is it is replaced by an other update and or cumulative update?

  • Summary
  • Symptoms of the problem
  • CAUSE
  • Methods to solve the problem
    • Method 1: Restart your computer and install updates
    • Method 2: Start the computer in safe mode with networking support and install updates
      • Windows 2000, Windows XP or Windows Server 2003
      • Windows Vista, Windows Server 2008, or Windows 7
  • Advanced Troubleshooting
    • Method 3: Perform a clean boot of the computer and then install the update
      • Windows 2000, Windows XP or Windows Server 2003
      • Windows Vista, Windows Server 2008, or Windows 7
    • Method 4: Temporarily disable spyware and antivirus software
    • Method 5: Temporarily disable firewalls
      • Disable Windows Firewall in Windows 2000, Windows XP and Windows Server 2003
      • Turn off the firewall in Windows Vista, in Windows Server 2008, or in Windows 7

  Read the little free support in the Article:
  http://support.Microsoft.com/kb/2507618

• Error message "we encountered the following problems: creative cloud desktop cannot be installed.

  I have the Creative Suite 6 Design and Web Premium.  The applied Application Manager updates day at CS6 Licanse perpetual products, but did not recognize that I have a new subscription creative cloud for Phoroshop and Lightroom.  When you try to install Creative Cloud Desktop, the installation fails with no further details other than the above error message.

  System 8.1 Win, 3770 Intel Quad Core CPU, 32 GB memory, 2 Toshiba 3 to drive HARD SATA 3 configured as RAID 1. .  System works CS 6 no problem. Having disabled the Antivirus and firewall, cleared the cache on IE 10, closed all browsers after CC Office starts to download. CC Office does not appear in the win 8, but appears on the PC in Program Files (x 86), but I do not see an executable.

  Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicate any product downloaded will install the CC Office.

  CreativeCloudSet - up.exe exists on PC and properties are 2 775 KB of size. Performing the installation of the application on PC yeilds results - product downloads and does not install.

  The error block is the installation of Adobe (top)

  Message body, we encountered the following problems:

  Cannot install creative cloud office

  Appreciate any assistance.

  Hi BillC29,

  Welcome to the community,

  Try these steps and let us know if it helps:

  • Download and run the creative cloud cleaning tool: http://www.adobe.com/support/contact/cscleanertool.html
  • Run the creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
  • Once done rename OOBE folder these places to OOBE.old

  Windows: C:\Program Files (x 86) \Common Files\Adobe

  C:\Users\ (UserName) \AppData\Local\Adobe

  • Restart Windows
  • Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
  • Launch the creative cloud.

  -Pierre

• I installed creative cloud desktop successfully, but when I open the application the screen is totally blank. I can only go to HELP or stop.

  I installed creative cloud desktop successfully, but when I open the application the screen is totally blank. I can only go to HELP or stop.

  I already tried to reinstalled but it did not help.

  Please try the following forum link and offer if it was able to solve your problem or not.

  White screen after the loading of creative cloud?

• Error code 646 when trying to install updates for microsoft office

  I get the error code 646 when installing updates for microsoft office 2007 on Vista.  I do visit the website and install them manually but it is a pain in the rear.  Why did I do all of a sudden, and how can I go back to automatically install updates?

  WDS,

  See this thread: http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/0c397230-26c6-4214-a5d1-3c99d2b2ef47

• Error code 2356 when tried to install iTunes

  Original title: error code 2356

  Installation of ITunes and receive error code 2356 indicating that quicktime cannot be uninstalled.

  Hi mlow123,

  We found a similar question on the forums of iTunes. For more information, see error 2356

  If the problem persists, post your query to iTunes Forums for assistance.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Getting error Code 2, the installation of updated creative cloud

  Why I get this error when you try to update Adobe Creative Cloud?

  Luv2fishlem247 you use the steps listed in the "failed to install" error Creative Cloud Desktop application to reinstall the creative Cloud Desktop application?

• When trying to install creative cloud, it breaks down!

  Does anybody know wht to do here? I pay the monthly subscription to the Creative Suite and downloaded the software, but download fails when you try to install Creative cloud, no other reason given?

  The solution was reached, see the transcript of the chat below:

  CAT

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  Opening hours: 24 hours on 24, 7 days a week

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  Have you contacted us on this issue before?

  No Yes

  Start Chat

  Please use the file number: 0184966280

  Hi, there are several consortia in line in front of you. We will be with you as soon as possible. Thank you for your patience.

  You could also try our community forums, where experts are online 24/7.

  You are chatting with 'Sooraj' now

  Sooraj: Hello. Welcome to Adobe Technical Support.

  Sooraj: Hello, Michael.

  Michael Stratil: salvation

  Sooraj: Please allow me a moment then I look in your account & check the details.

  Sooraj: Thank you for being online.

  Michael Stratil: OK

  Sooraj: I understand that you can not install the product. Is this fair?

  Michael Stratil: I've seen cases where other customers have had this problem. Is their a solution?

  Michael Stratil: That is right.

  Sooraj: Thank you for confirming.

  Sooraj: I'll be happy to help you with this.

  Michael Stratil: excellent! You have a solution?

  Sooraj: Can I know you get the exact error message?

  Michael Stratil: It is something like: this facility has met with failure.

  Sooraj: Can I know exactly when you get this error?

  Michael Stratil: after that I downloaded the file, I run. Then at run time, it will fail.

  Sooraj: I know if it is giving an error code?

  Michael Stratil: No, it not there no error code. If you want to have remote access to my computer, you can do it.

  Sooraj: Okay.

  Sooraj: Can I find out if your computer is version 32-bit or 64-bit?

  Michael Stratil: 64-bit

  Sooraj: Okay.

  Michael Stratil: I'm under win 8. If you want, I'll check if it has been updated to 8.1.

  Sooraj: Navigate to C:\Program Files (x 86) \Common Files\Adobe

  Michael Stratil: OK

  Sooraj: Locate the OOBE folder there.

  Sooraj: Can I know if you are able to locate the folder?

  Michael Stratil: Yes. It contains a subfolder: PDApp

  Sooraj: Okay.

  Sooraj: Rename the OOBe OOBEold folder.

  Michael Stratil: Will do.

  Sooraj: Okay.

  Michael Stratil: I did it.

  Sooraj: Okay.

  Michael Stratil: What's next?

  Sooraj: Find the folder named AdobeApplicationManager and rename it to old AdobeApplicationManager.

  Michael Stratil: Where can I find this file?

  Sooraj: C:\Program Files (x 86) \Common Files\Adobe

  Michael Stratil: I don't see a file with this name.

  Sooraj: Okay.

  Sooraj: Navigate to C:\Program Files (x 86) \Adobe

  Michael Stratil: I noticed a folder called creative cloud in the General adobe folder.

  Sooraj: Please rename old Creative Cloud.

  Michael Stratil: OK, it's done

  Sooraj: Okay.

  Sooraj: Press the Start button and type in %AppData%.

  Michael Stratil: When I press the Start button, it takes me to the new victory 8 icons. There is no place to enter anything.

  Sooraj: You can just type in when Windows 8 icons appear.

  Michael Stratil: It is said that there are no applications.

  Sooraj: Do you see a folder there?

  Michael Stratil: 'no apps don't match your search.

  Michael Stratil: No.

  Sooraj: Okay.

  Sooraj: Press the Windows key + R to open the command window run.

  Sooraj: Type in: %APPDATA%\protector.exe

  Michael Stratil: Windows cannot find that said

  Sooraj: Can I know if you received the opition of command run?

  Michael Stratil: Yes, I had the option of market order

  Sooraj: Type exactly: % appdata % and press eter.

  Sooraj: * type exactly: %APPDATA%\microsoft\windows\sendto and then press ENTER.

  Michael Stratil: I typed: 96appdata96

  Michael Stratil: He said, that it does not find 96appdata96

  Sooraj: Copy and paste of this cat.

  Michael Stratil: OK, now I have. On my screen, the % sign looked like 96.

  Sooraj: OKay.

  Sooraj: In the address at the top bar, click on Appdata.

  Sooraj: It opens the Appdata folder.

  Michael Stratil: I'm a bit confused. I can't go back to the results of research. I would try again.

  Sooraj: Okay.

  Michael Stratil: Ok, I have now.

  Sooraj: Okay.

  Sooraj: The folder is Local, then, Adobe.

  Michael Stratil: done

  Sooraj: Do you see an OOBE folder there?

  Michael Stratil: Yes

  Sooraj: Rename it to OOBolf.

  Michael Stratil: You mean OOBold

  Michael Stratil: No. OOold

  Sooraj: It is also very good.

  Michael Stratil: done

  Sooraj: Now try to reinstall the CC.

  Michael Stratil: OK. Please wait.

  Sooraj: sure.

  Sooraj: Please let me know the status.

  Michael Stratil: OK, I managed to install. Thank you.

• Receive error code 8007040 when windows update is attempted

  Hear the automatic update and the last time an update was attempted received the message cannot be updated and when tried to update race received the error 8007040. This persisted for the last two days and every time I try an update receive 8007040 error code. What can I do to fix this?

  The error you receive occurs if there is corruption in the manifest of component maintenance base.

  Ignore the title: the "Windows features" dialog box is empty in Windows 7 or Windows Vista, or you receive an error message that includes the following code when you try to use Windows Update: "0 x 80073712".
  http://support.Microsoft.com/kb/931712
  "Explains the SFC / Scannow.

  A repair install is the usual solution of SFC/scannow does not work.

  You receive an error code "0 x 80070490" when you use Microsoft Update or Windows Update Web sites to install updates
  http://support.Microsoft.com/kb/958044

  1. run "msconfig" and disable all startup items. Under 'Services', hide all Microsoft services and then disable the others.

  2 restart the computer, and then disconnect it from the network and disable the antivirus/spyware software.

  3. Insert the Windows Vista DVD in the drive.

  4. in the settings window, click "install now".

  5. click on "go online to get the latest updates for installation (recommended).

  6. type the CD key if you are prompted to do so.

  7. click on 'Yes' to accept the Microsoft software license agreement.

  8. in the screen "which type of installation do you want?", click on "Upgrade".

  9. when the installation is complete, restart your computer and try again
  to install the updates.

  NB: If you have installed SP1 for Vistahttp://support.microsoft.com/kb/948537

  Step 7 (method for Windows Vista), the * UPGRADE option is not available because SP1 has been installed.

  Uninstall SP1

  See also:

  How to overcome error 0 x 80070490 when installing updates in Windows Vista/Server 2008
  http://blogs.msdn.com/andrekl/archive/2008/09/29/how-to-overcome-error-0x80070490-when-installing-updates-in-Windows-Vista-Server-2008.aspx

  TaurArian [MVP] 2005-2010 - Update Services

• Receive the error code: 1606 when trying to install the program

  I received an Error 1606 times before and went through the process of editing the registry, and it solved the problem I had.  However, now when I try to install the 2008 edition of turbo tax I get a different error message 1606.  But when I go into the registry, all entries are fine, they harmonize perfectly with the entries in the table provided by Microsoft.

  How can I solve this problem, if solutions are not even necessary?

  It's the exact error message I receive:

  ApplicationController: MSI install Exception occurred: Microsoft Installer error: 1606, with error code: 1606

  Hi Kisuru,

  1 - is the first time that you install Turbo tax on the computer?
  2 are you able to install other programs on the computer?

  By searching on the site of TurboTax, I found a solution for the error message that you have already tried as you mentioned.

  Error 1606: Could not access network location
  http://TurboTax.Intuit.com/support/kb/installing/errors/7164.html

  I suggest that you download and install the utility windows install cleanup then start the cleaning utility in the start menu and then to delete the entries for the software, and then restart the computer for the changes to take effect and now try to reinstall the software and check.

  Description of the Windows Installer Cleanup utility
  http://download.Microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

  For extra support try posting your query in the community forums Turbo tax.
  https://TtlC.Intuit.com/app/full_page

  I hope this helps!

  Halima S - Microsoft technical support.
  Visit our Microsoft answers feedback Forum and let us know what you think.