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• Help please blackBerry Smartphones: severe software / hardware failure

  OK, I did an update wireless for my curve 8530, after the update the phone didn't work properly, so I reloaded the original software, later the desktop software. At half way throgh the update, my phone restarted and the screen turned white and he sayed APP ERROR 523/reset, I clicked on reset and it keeps hapenning please help!

  Hello again,

  You already have an answer for this, but for some reason that you still once chose to open an independent thread for your situation, denying anyone who wants to help you profit from "what has gone before." It is found that I came across this new thread first and just happened to remember your other thread.

  Do not start new threads for the continuation of the questions... work it please your question only in your existing thread, so that those who want to help you can benefit from "what has gone before:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Curve/Bing-Web-browser-says-no-network-connection-...

  Thank you.

• NEED HELP PLEASE blackBerry smartphones

  I am on a trip to Spain for a month and just started two days ago. I bought the 8830 World phone. I was advised, through Verizon Wireless, that it is advisable to install a security password, just in case thephone was stolen. It has been implemented with a service representative verizon customer. I used it end for the last day and a half and then recently, when I entered the password is a password that is numbered, it began to show the corresponding letters and not the normal askurisks (sp) to hind the password. I thought I could have pressed something because it's my first smartphone. He then asked my enter blackberry to continue I did and now when I enter the numberic password it still appears as letters. I realized that you can lock the keys in digital that I made and entered the digital password only to say that the password is incorrect. I put the safety in the 6 trys and I'm already on my 5th attempt. I need to get this job because I will be going for 28 days. I also understand that if the PDA does not have the correct password it will wipe away the SIM that has all my documents and e-mails and contacts that I need to travel. Please advise on what to do here.

  Howard

  Howard,

  It will not erase the SIM card, it will wipe away the memory of all contacts, addresses, calendar, preferences, etc.  If your device still works, and you will get a service, just you will lose information stored in memory.

  Probably, what is common, when you enter the initial password, you thought that you have entered the numbers and entered instead of alpha characters.

  Or you have entered the first in a number and the other as alpha... and you didn't because it is obscured by the asterisk.

  You should try a different combo of characters, and I hope you get it right the next test.

• SOME URGENT NEED HELP PLEASE blackBerry smartphones

  HEY!

  How to block a number or a number private call me again?

  I can delete all the call connect together, not one by one?

  Thank you!

  Call blocking is a feature offered by your operator, usually at a cost. Contact them for more information.
  To remove all entries from the call at a time, press the green phone button to open your app phone. Then, click the phone tab, which shows the phone with two arrows. If you have a phone with a physical keyboard, press and hold the "A" button you press to make capital and scroll through the numbers until they turn blue. Then, press the menu key and select Remove. If your phone has a touch screen, I don't know the method.

  I hope that helps you.

• Helps remove blackBerry Smartphones 2 way

  I have again on blackberry and need help to solve a problem.

  Page 29 in the BIS 2.5 user guide has that "when you remove a message from a built-in e-mail account, the message is also deleted on your BlackBerry smartphone.

  This does not work for me. It does not work when I delete from the camera, it will then remove the server.  It's my business account, which uses a normal pop3 server / imap type installation. Nothing fancy such as exchange servers.   I just download my server to hosts on outlook 2002 messages, thus erasing them from the server. Please note that I have the choice of using pop3 or imap.  I tried both and it does not in any way delete.

  Verizon says this will only work with BES, but as you can see above, the BIS said it should work.

  Any help would be appreciated.

  Hello and welcome to the Forums of Support BlackBerry.com.

  If you use IMAP and set it up properly, it "should" reconcile your bidirectional deletions, at LEAST since the e-mail server for the BB, and if you delete your your Outlook cuts from the mail server, then it should delete the BB as well. It may not work as smoothly, however.

  On the accounts POP, removing your Outlook will not reconcile with the BB.

• Help of blackBerry Smartphones that apps on my Blackberry Curve 9360 were gone after complete wiping!

  I'm wiping yesterday and when I checked on my "device" option, the "battery" option was missing, where I can choose the level of my light screen. Another thing, it is that my 'analysis of the BB device' were like a stethoscope icon, but after you wipe, the icon changed into a black rectangle with a question in the middle of the matk. Whence this 'battery' device option missing? How do I get him back? If it cannot, how should I do if I want to put my light svcreen level? And I can delete this now rare device monitor 'BB' since I can't find the button Delete like other apps? HELPPPPPP! Thanks a lot for the answers!

  Hello!

  Based on your description, I would recommend a full reload of the operating system. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  Note that all the apps add-on indeed went from the device... a WIPE is very obedient and removes the add-on apps. Reference:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Good luck and let us know!

• Icons of apps and blackBerry Smartphones to disappear after each sync

  I just got my "BOLD" Wednesday 10 November 26. I took a few pictures and configure multiple e-mail accounts. I put a picture of my wife as the background of the screen. Whenever I have sync it with my computer things change. I have now no icons for my email accounts that I put in place and I don't have one of the photos I've taken. The profiles icon that allows me to define what type of ringtone or vibrate level I want disappeared, although I can scroll up to where it was. Can I have a virus or any other problem or is it just a user error.

  Help, please.

  Hi and welcome to the burkerich forums!

  I had not heard of that happening before.

  No data will be lost when you do the following: remove the battery while the device is activated.

  Remplacer replace after one minute, let the device reboot 1-3 min.

  See if the icons are returned.

  Were the photo in the memory of the device or on a memory card?

  Also, please specify the version of Desktop Manager you are using and how you

  Set options.

  Thank you

  Bifocals

• Desperately need help from blackBerry Smartphones - I can't read my messages PIN.

  I have a Storm 9500 and does not know how to read my PIN messages. I work away from home and so my manual, and for all the google/BlackBerry forum research I did, no one explains how read , only send them.

  My companion with a new curve took my PIN and me by post, and all I get is the envelope in the upper left corner with a growing number, that has got to be the PIN messages, as my email is all set up and working properly (and the number goes down when I delete emails). There must be a together simple procedure, but for the life of me I can't find!

  I called Vodafone who could help, as BlackBerry do not PIN message support! (?)

  I want just the bl * envelopes dy to disappear! Help, please.

  NAT :-(

  ethosb is correct, and if you still have problems that maybe it's because you've hidden your main message folder.  In the home screen, press the BB Menu key and select this option to display everything.  You should then be able to find the folder with the message of PIN code for your friend.

• Help of blackBerry Smartphones, how I back this up?

  Hi everyone well, before I posted that my media card did not work so I took it down to you shop and they said it was one of the two things and they could fix it, blah blah blah, but I had to save everything cause the phone could be wiped. How should SO, I do THIS? Help

  Use the BlackBerry Desktop Software to back up.

  Detailed instructions here: KB03953 how to back up and restore data to a new BlackBerry smartphone

• HELP - 9520 blackBerry Smartphones do not connect to bbm/facebook app/no email

  OK, im tired of Google looking for help on this topic without finding answers

  I bought a Storm 9520 on vodafone just after the new year and so far ive just are a total pain. I can open the bbm and when I add people or they add me, applications just not send.

  Also, my contract said it came with email free blackberry, I did not. Infact I can not get any email on the phone, he sends me just an Assistant where I need a password I do not know.

  Facebook app connects - I get the message "cannot connect because a data service is not available...". ». When I try and send a photo on facebook... nothing, just to get the same message. So far ive been using the browser for Facebook that works very well, with wifi, so I know I can get internet.

  Its my first blackberry and if I can't find a resolution to this problem it will definitely be my last.

  Is that what Im missing? Everything I should have done when I got to the phone?

  Any ideas? Help, please!

  Thank you

  Calum

  Sorry for this late reply, completely forgotten about this post, but better late than never just to get closure on this.

  It was really simple, I just had to ring upward, my data service had not been activated. When I received the phone the sim card initially had not enabled so I had to ring upwards to activate this aswell, looks like they forgot to activate the services on my sim card at all.

  Had no email either... still need to ring upwards to activate that.

  Sorry again once and thank you for your answers.

  Calum

• Help for blackBerry Smartphones need put an app purchased on my 9930

  I own a 9930 and recently had to replace it with a new one (broken screen).  I bought for an app through AppWorld I installed on my previous phone and I now want to put on my new phone.  App World is to acknowledge that I bought and have the app, but it just won't let me install it on my new phone.  Help, please!  Thank you!

  OK, I checked the specifications of storage, and there is no storage media present, only integrated media on my phone card.

  I also followed the steps in your second link, to check for a policy.  The only thing showing is one of the (not my only primary) e-mail addresses that I've implemented on this phone.

  Then I went into the phone application permissions section and looked at the type of resource, that has been set to "Application Storage"; I changed the setting to 'Memory', and then tried to repoen the app and it worked.   I went back and reset the resource type to "Application Storage" and attempted to reopen the app and it worked again.  Apparently, the problem has been resolved.

  I really appreciate your help.

• Help plese blackBerry Smartphones

  I just bought a blackberry 8900, I can't phone any 1, it comes up with this anomaly

  Eception exception: application net_rim_bb_messaging_app239 is not interrupted

  can it be fixed?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• Smartphones blackBerry seriously, what gives with my e-mail/e-mail icons? Help, please!

  Since the failure, I had serious problems with access to my e-mail/e-mail icons! I posted about this before. I deleted the service t recorded books the HRTS and sent service books and I have done hard it recharges with the device more then I care to count! Wednesday icons worked for 4 hours and return to the same question and went back through everything. I did a reset and still nothing! Does anyone else have this problem? I don't have access to another phone to call assistance and I am at the end of my rope here. Please, I beg you! Please, I beg you! Please, I beg you! Help someone? Someone? N °

  Unfortunately, the solution I had was to completely clean my machine and start from scratch. Of course, I write ALL my contacts, which sucked BUT on the good side of things, I have at least a paper copy of all my contacts! Everything works now, even my MMS, which has been out of service for a few months now. Thanks for the help anyway. To answer your question, Yes, I have a data plan unlimited! Now, if I could just understand as to why my computer or ANY computer does not detect my device, I can actually use the desktop software manager! As much as the re-registration, I have done this several times over and restarted SEVERAL times above, so the only solution in my case was simply start from scratch. Amazing that my aircraft is flying now!

• Help email blackBerry Smartphones! Please...

  When I send an e-mail to someone, I get a copy in my Inbox. It's boring. How to stop this?

  Also, how to change my signature? He said currently "Sent using Blackberry by AT & T".

  Thanks in advance guys/girls.

  -is the gmail account, you have set up? If so, check this resolution:

  http://www.BlackBerry.com/BTSC/KB10332

  -You can connect BlackBErry Internet service using your user name and password and can change the signature or use Email Set up / settings icon on BB to change the signature.

  -who is the service provider?

• Clearing unread messages blackBerry smartphones

  My BB Tour 9630 shows 1 unread message.  However, I can't find the message.  Beside the number 1 is also an icon that I don't recognize.  It seems that two small 0 connected by a line.  Does anyone know how to clear? Thank you

  Hello and welcome to BlackBerry support community forums.

  My BB Tour 9630 shows 1 unread message.  However, I can't find the message.

  Remove the battery from your device to have reset device. Having a reset of the device battery traction will help you solve a lot of minors issue related to your device.

  Beside the number 1 is also an icon that I don't recognize.  It seems that two small 0 connected by a line.

  The icon indicates that you have an unread message. Listed with a line just this message your carriers voicemail mailbox number. Appeal to your customer support companies to know this number.