ID 937XK3-54R62K-XD003G-60XB03 FAILURE

Product HP G72 64-bit laptop

Windows XP

Disk FAILURE hard, ID 937XK3-54R62K-XD003G-60XB03 1A failed

Nothing new added

screen keeps freezing up - especially when using Word

Any ideas?

Thank you

Hello

The error will be either a Smart failure or disk Self Test - the two would indicate that the hard disk is defective and must be replaced - it is also compatible with the problems you describe.

If your laptop is still under warranty, contact HP and arrange for the disc replaced.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

If you are out of warranty and would like a guide to replacing the hard drive yourself, please let me know - understand the complete model number and Nr of your notebook G72 series (from under your laptop service tag) - see here for an explanation.

Kind regards

DP - K

Tags: Notebooks

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