ID laptop failure

Hello

My laptop gave me the blue screen with rays and allow me to move the mouse, but nothing else happened.  He worked on Monday afternoon, a few hours later, it would not go past the blue screen.

I have a failure code: 9w2p9 - 0006 q 3-pxg02k-60xu03. Product ID: wq778uar #aba if someone can help with this, that would be fantastic.

Thank you!

Hello

You are welcome

305 error code is a failure of the complete (Full) disk Self Test (DST) and would indicate that hard is defective and must be replaced.

If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

Kind regards

DP - K

Tags: Notebooks

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