If I buy a cancellable for creative cloud for photoshop, all my comper users can use the software, or just me?
I am interested in buying a subscription to creative cloud for Photoshop for my desktop computer at home. If I download Photoshop under my Adobe ID, can all the users (my husband) on my computer use the software under a single subscription or software/subscription is only good for me?
Hello
You can actually have installed creative cloud and on two computers, signed as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application
Hope this helps!
Tags: Adobe
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Can not cancel my creative cloud
I spent the last 30 minutes trying to give up my project, and I can't cancel it. I rarely use photo shop now, so I don't think it would be wise for me to use it now. I went through the customer service to abandon my plan. He told me to go to my account, then manage account, terminate the program, then he told me to return the Customer Support. The same process. Why is it so complicated to cancel? Help?
Hello
Please follow the instructions under 'Cancel an annual membership' - cancel your creative cloud membership
Our support team will contribute to the cancellation.
Kind regards
Bev
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Hi, I wanted to buy three licenses of creative cloud for three different users with a single credit card. I am connected to my computer three times and the buyer licenses three. Now, I found that all licenses are associated with MY ACCOUNT! Is this normal?
Orders are not yet completely resolved, and once this is done, you can directly contact billing support team.
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser.
https://helpx.Adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp
Concerning
Rajsahree
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Hello, I accidentally ordered "Cloud for creative teams" when I tried to order 'Illustrator '. So, now I want to cancel my order "creative cloud." Y at - there someone who can help me?
You must contact customer support by chat or phone
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN ) -
Hi all! I would like to know, if I buy a subscription to Creative Cloud for Windows PC, then I buy a Mac computer, can I just switch my subscription and then download the version for MAC, without having to subscribe to another subscription?
Hello
Altogether.
CC Adobe license can be activated on 2 machines using the same Adobe ID.
It may be Windows or Mac as Adobe CC is platform independent.
Kind regards
Sheena
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What I need to buy other products such as CC Photoshop and Lightroom for them to be integrated with creative cloud? Or do I have to understand that the versions of these products are delivered with the purchase of 9.99?
TC III
The $9.99 rate is only for Photoshop and Lightroom. The entire Collection of CC is $ 49.99 per month.
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I have the version of Lightroom 6 buy. I uninstalled and reinstalled. But now I can't update. Need me always to Adobe Creative cloud, which I did not. How can I do?
At some point in the past (I don't know the exact date) Adobe "merged" the original update manager in cloud Update Manager, which means that you no longer use your original update manager
I read a lot of posts that the updater latetest (cloud) sometimes does not work with old programs... Try to install your updates manually
Beginning of the updates here and product selection, read to see if you need to install updates in the order of the numbers, or if updates are cumulative for the product http://www.adobe.com/downloads/updates/
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I tried to cancel a creative cloud on behalf of teams that was accidentally put in place. The user, that it has been set for already owned one, which seems to be a duplicate.
I can not cancel on the website, there is no other choice.
I called first and told me that I had to be transferred to a "special issue".
I kept waiting for 45 minutes to a few hours, had to hang up because I'm in it, I have a ton of things to catch up in this building. Later, was waiting again for 38 minutes before I had to go down and fix another situation of emergency. Try again today and I have been waiting for 50 minutes. I don't think he'll never be someone available to answer this call. Is it possible to cancel this account through e-mail or other form?
Can I find an agent of the creative cloud for teams to call me when there is availability?
Corey Piazza
The trader Spike IT
Cancel see answer #1 in https://forums.adobe.com/thread/2023066
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Hello, today I bought the creative cloud Acrobat (photoshop/Lightroom). I bought the 1 year license! And now I can't open Photoshop because Photoshop said: Test is on buy a license key! And in Lightroom: performance 30 days! I don't know what I have to do please help me!
Hello
Please see the below help documents:
Applications creative Cloud back in test mode after an update until 2015 for CC
Kind regards
Sheena
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I want to cancel my creative cloud since I no longer use it
I want to cancel my creative cloud since I no longer use it. I'm unable to contact you by phone because I live in Australia and the chat option is still disabled. Can you please refund the invoiced amount?
Nitesh-
If you have a monthly subscription, you can cancel online. Otherwise, you will need to contact support.
If you are not in North America, please select the region correct (Adobe - choose your region) and then visit international support.
Please see:
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He said: your trial period has expired. To continue using the software Adobe After Effects; Encode; Photoshop... buy it. Is that my package is at least a year and paid every month on my credit card. I need to use it and I'm not. I can't talk to anyone... Please, I beg you! Need help.
Hello
Please see the below help documents:
Applications creative Cloud back in test mode after an update until 2015 for CC
You can also see the thread where the issue has been addressed: creative software says cloud my free trial has expired, but I have a paid subscription
Kind regards
Sheena
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How can I cancel my creative cloud Adobe, InDesign monthly subscription as there is no option to do so via any given phone number & my sign. Please advise as soon as possible, thank you.
Hello
There is no active subscriptions under the ID you used for the post of the forum.
If please, sign out of your Adobe account and sign in using the Adobe ID and E-mail associated with the subscription address. You will then be able to cancel your online subscription - cancel your creative cloud membership
Thank you
Bev
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Cancellation of creative cloud
Hello
I'm still not able to chat (it must cancel my creative cloud), my OS is OS X Yosemite, my version of browser (and I tried both Safari and Chrome) for Chrome dev (64-bit) of the 46.0.2467.2 and Safari Version 8.0.8 (10600.8.7). Look forward to your immediate response. Need the creative Document rather than the creative cloud.
Please provide your contact # and the best time to call in a private Message so that we can help you properly.
Branched on the Adobe Creative Cloud forum discussion.
Atul_Saini
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