IIinstalled trial version of acrobat XI.  bought a subscription as well.  only trial version now opens

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  allow 1 day working pst for your payment to process.

  If your account (Adobe ID ) fails to show what you want right here, use a browser that allows popups and cookies, contact adobe support for hourly pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

  If your account shows what you expect and ps is still a trial, Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

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  Hi terryc75227591,

  Please contact our customer service, they will help you to get it fixed.

  Follow this link Contact Customer Care, sign in using your Adobe ID & click on "still need help? Contact us"button to launch the chat/call.

  Kind regards
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  Hi Andreas,

  Try the fix mentioned in the KB: https://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

  Kind regards
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  Disconnection of the step is mentioned in the link below:

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  Hi zackf49452714,

  I'm sorry for the inconvenience caused.

  Please follow the steps https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  https://helpx.Adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

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  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

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  Hi Brian,.

  You can go to find other apps in Creative cloud app and select the previous versions:

  

  Lists the previous versions of applications available to download/install.

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  Please refer to the products download Acrobat | 9: 8

  Kind regards

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