Illustrator 2015.3 cannot open picture error

We have a pair of Mac over a network, the two companies running CC. After the last update, Illustrator files created on one machine and recorded on a common server cannot be opened on another machine. By clicking on the results of the server file in a tiny dialog with just the expression 'cannot open the illustration ".

By clicking on this box opens Illustrator and shows blank project work plans. No art, no file, nothing.

Didn't help not copy files to the local hard disk.

I really need help on this one because it substantially impedes our workflow.

Quit and restart Illustrator can do ' Can not open Illustrator ' go away. F

For the startup file more persistent questions of openness I recommend resetting the OOBE

  1. Quit Illustrator & creative cloud
  2. Mac Finder > order G
  3. Enter: ~/Library/Application Support/Adobe/OOBE
  4. Move your OOBE folder somewhere (I do it on my desktop)
  5. Start Illustrator

They changed the appearance of the OOBE in 2015.3 sorry I can't give you exact directions on the files to move, but I've removed those selected to correct my last time, and there is a good chance that you can just delete them all. A backup lets you restore it, until we can find more information on these files.

Other items you can try:

  • reset the prefs
  • Turn off the GPU by enabling / disabling Commadn E, then open your file.

Tags: Illustrator

Similar Questions

  • Hello :) Illustrator works but cannot open libraries

    I have a problem with libraries in Adobe Illustrator: I am connected in the creative cloud, Illustrator works but cannot open libraries. The menu library in Illustrator keeps telling me that I am out of the creative elbow. I already tried to logout and sign again and it didn't work. What can I try now? Thanks for all the suggestions Anna

    Please, try the following steps.

    1. quit Illustrator

    2. disconnect the creative cloud

    3. exit the creative cloud, CoreSync and CCLibrary (on Windows) Task Manager or monitor activity (Mac)

    4. the return in creative cloud signal

    5. restart Illustrator

    Let us know if that helps.

  • Cannot open picture.

    Cannot open just purchased illustration in Adobe Stock. Latest version of Illustrator: Error Message: "the file is in an unknown format.

    Hi Paolo,.

    Can you please re - download the https://stock.adobe.com/Member/LicenseHistory .ai files and check if it works now.

    If it's in your CC library, delete the same and the re - upload and check.

    This has been documented here. Adobe Stock help | Troubleshooting Adobe Stock

    Let me know how it goes.

    ~ David

  • Cannot open websites, error DNS when the ping command cannot resolve the name

    Cannot open all websites on a PC. (other computers on the network can access the sites without a problem)
    Error message is "Internet Explorer cannot display webpage."

    I can ping (internal and external) of the IP and gateway addresses.
    Ping translates:
    C:\>ping www.yahoo.com
    Ping request could not find host www.yahoo.com. Please check the name and try again.

    Nslookup translates:
    C:\>nslookup www.yahoo.com
    Can not find the name of the server for the address 192.168.0.1: non-existent domain
    Default servers are not available
    Server: unknown
    Address: 192.168.0.1

    Non-authoritative answer:
    Name: www-real.wa1.b.yahoo.com
    Address: 69.147.76.15
    Alias: www.yahoo.com, www.wa1.b.yahoo.com

    Pathping translates:
    C:\>Pathping www.yahoo.com
    Unable to resolve target system name www.yahoo.com.

    The problem occurs on a wired and wireless connection.
    Reset TCP/IP via netsh int ip reset c:\ressetlog.txt results in the following in the log file error message:

    discount Linkage\UpperBind for USB\VID_0B05 & PID_1723\5 & 2461925A & 0 & 5.  incorrect value was:
    REG_MULTI_SZ =
    SymIM

    Is there a total of 9 errors in the log similar to the one above.
    The host file has only 127.0.0.1 in there.
    Clearing the cache of the arg, flushing the DNS and do a repair on the network connection does not resolve the problem.
    Install a new network device does not resolve the problem.
    I also deleted all the antivirus software and security, including firewalls.
    The Windows Firewall is disabled.
    Boot in safe mode with Networking does not solve the problem.
    Running Winsockfix does not solve the problem.
    Internet Explorer 8 (reset web settings has been done)
    Windows XP Media Center with SP3
    Execution of the IE Diagnostics results in an error 12007 the server name or address cannot be resolved.

    Get the end of the line...

    Any other ideas?

    Thank you

    Larry

    Sorry for the late reply, but I did not have access to the MS Web site for a few months.

    I tried your suggestions, they do not work.

    The resolution is to do a repair of the operating system out of the CD.  Who cleared up the problem.

    Thank you

    Larry

  • Cannot open applications, error: "the application failed to start because its side-by-side configuration is incorrect...". »

    Original title: cannot open applications

    I am trying to open apps, and it says "the application failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe for more details. "I tried to download C++ from an existing thread already, but when I try to run it, I get the same message. I have a x 64 bit system.

    Hi Alex,

    I suggest to uninstall all versions of Microsoft Visual C++ Redistributable installed on your computer and then install the latest version.

    To uninstall refer to the articleUninstall or change a program".

    After uninstalling, download and install "Package redistributable Microsoft Visual C++-2010 (x 64)" from Microsoft Download center.

    http://www.Microsoft.com/en-US/Download/details.aspx?ID=14632

    Package redistributable Microsoft Visual C++ 2010 (x 64) SP1.

    http://www.Microsoft.com/en-US/Download/details.aspx?ID=13523

    Keep us updated on the status of the issue.

  • Impossible to install Photoshop CC 2015.5, cannot open Illustrator

    Yesterday, I bought a subscription to Photoshop and Lightroom that was offered.

    I downloaded CC and Lightroom automatically downloaded/installed without problem. I tried to install Photoshop and get the "Windows updates from Microsoft to install this product are not available on this computer. Please install updates and try again. " error.

    My system IS up-to-date and after searching, I found stand-alone installers for Photoshop (only version 2015 for some reason some have not released 2015,5 files!)

    Photoshop works but I feel blurred by the update which is technically what I pay for right?

    Today, I thought I would try the demo of Illustrator, I managed to download through CC without any problems... until I actually came to open the program and now I am facing the problem of "api-ms-win-crt-runtime-l1-1-0.dll is missing".

    I run windows 7 Professional and I'll add that Lightroom (and bridge) run/open without any problems... in fact my Photoshop 2015.

    It's very frustrating because I need photoshop and I'd love to extend someday to illustrator. I hope that my 7 day trial is not over before it is resolved.

    Stand-alone installers would be INCREDIBLY useful.

    I found the solution here Error: api-ms-win-crt-runtime-l1-1-0.dll is missing

  • Cannot open pictures (jpg) in Windows 8 after restoring a backup of my old laptop to Windows 7. Permissions problem?

    Using a WD 1 TB external hard drive and the WD software, I made a backup of my old computer with the intention of transferring pictures, documents, etc. to my new computer Windows 8.

    Files backed up and I restored it selectively records my images on the new computer without error.

    When I open the folder my pictures in Windows 8, I see the files but the imprint does not show the picture.  to place an icon for Windows picture something or another watch (purple photo of the mountains).

    Images will be open in everything I tried.  Something about a permissions problem.

    Any ideas on what I could have done wrong or how to fix the permissions problem, so I can see my photos?

    Click on the photos (you can select/highlight all and do it once for each of them at the same time) and go to properties.  On the Security tab, click Advanced, and then change the "owner" for your user account (search in the options that appear).

    After you set the owner, click OK until all boxes are saved/closed.  Return to properties again and this time, set yourself to have "total control" on the files. Now you should be able to open and use.

  • Cannot open pictures from the bridge

    I installed and updated the PhotoshopCC and the BridgeCC.

    I can view the images in Bridge. However, whenever I double-click on it, I get the following error message"

    "Windows cannot find C:\Programfiles\Adobe\Adobe Photoshop CS6 (64-bit). Make sure you typed the name correctly and try again. "I can open PhotoshopCC files without going to the bridge.

    What can I do?

    This may be linked to this problem: PhotoshopCC does not seem to set file associations.

    I've deleted and reinstalled Photoshop CC everything seems to be ok now. I think I solved the problem. If you have Photoshop CS 6 in your system and then install Photoshop CC, CC Photoshop replace all the relevant entries in the file association. The problem comes when you then uninstall the old version. The uninstall procedure clears all file association emtries, even if they are labeled as CC. This leads to the exchanger of problem in my first post. We can solve it by uninstalling and then re-installing Photshop CC. What seemed to be a problem of 'Bridge' is relly a problem of "Photoshop". If you do only want one version of Photoshop on your system, uninstall the old version before installing Photoshop CC.

  • Problem with. The NAVE (pictured with D90) - files cannot open pictures

    I get message "could not complete your request because an end of file unexpected has occurred" when I try to open some. NAVE in ACR (version 6.3 in PS CS5) files. Similar results when I try to open it from Photoshop CS4, but the message is "could not complete your request because of a program error". Some. Files NAVE created the same day (on the same card) and downloaded to the folder opened without problem.

    I would appreciate your advice on how I might be able to recover the images. THX.

    • IrfanView shows approximately 2/3 of an image of 4288 x 2848, the lower part being gray way.
    • Windows 7 image viewer shows the same upper part of the image, with the lower part being screwed upward - for example, offset on the side, and in part with the loss of contrast.
    • Reports end of file unexpected met Photoshop.

    Here is what Windows Picture Viewer shows, which could provide enough information to reconstruct the file, with an elbow grease.

    This file is clearly corrupt.  How it happened, I can't say.

    -Christmas

  • Issue of Windows Photo Gallery. Cannot open. Error message "not enough disk space/Winsdows lack of critical files... »

    FYI - still running old pc w/Vista.

    Trying to open Windows Photo Gallery, but get message that I don't have enough space (NOT the problem for me), or Windows is missing some critical files.

    Strange thing is I CAN see my pictures in Windows Media Center drive /!

    I've lost the previous backup, so I can't reload older versions to see if the problem is resolved.

    (See old posts about Webcam LIVE picture software, but this isn't what I'm having the problem with).  Microsoft 'Fix It' does nothing either.

    This is info of problem report:

    Signature of the problem
    Problem event name: PCA2
    Signature of the problem 01: WindowsPhotoGallery.exe
    Signature of the problem 02: 6.0.6000.16386
    Signature of the problem 03: Windows Photo Gallery
    Signature of the problem 04: Microsoft® Windows® Operating System
    Signature of the problem 05: Microsoft Corporation
    Signature of the 06:200 problem
    Signature of the 07:-1 problem
    The system version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033

    Additional information about the problem
    Bucket ID: 10

    Any help would be GREATLY appreciated!  Larry K. / Wisconsin.

    R.Click the button of my computer/properties/Advanced/page/file changes. Left click on C:

    locate & select: let the system manage, click on set 2 X, close, restart the pc. Photos/video/audio

    use a lot of system resources, moreover, max ram, 2 GB memory is 4 min max

  • Cannot open picture with Invocation

    Hello world

    I want to call the invocation to open the image:

    {Of invocation
    ID: invokeOpen
    query {}
    MIME type: "image/png".
    invokeActionId: "bb.action.VIEW".
    invokeTargetId: "sys.pictures.card.previewer".
    onQueryChanged: {}
    invokeOpen.query.updateQuery)
    }
    }
    onArmed: {}
    If (invokeOpen.query.uri! = "") {}
    Trigger ("BB.action.View");
    }
    }
    }

    In logic:

    invokeOpen.query.uri="file:///accounts/1000/shared/photos/facebook-20140313-102335.png ';
    invokeOpen.query.updateQuery ();

    I also added a lbbsystem to the pro file and assign "shared files permission." But do not work.

    Please help me solve this problem.

    Thank you very much

    Newspapers:

    by default the InvocationWrapper 9000:nQueryFinished: no match
    result from Menu Service to query
    mimeType = "image/png".
    URI="f...:///AC... TS/1..0/SH... Ed/ph... os/fa... 35.png ".
    «"data ="»
    Metadata = QMAP)
    perimeter = 0
    action = "bb.action.VIEW".
    target = "sys.pictures.card.previewer".
    invokerIncluded = false

    Use InvokeManager in C++, I just tried with the exact settings to same as yours and it works.

  • Cannot open pictures transferred from windows 7 to the new laptop with windows 8

    I transferred all my documents on my new computer windows 8. I can open all documents (word, excel, etc.), but no pictures. When I right click on the folder properties they have, it is set read-only. I have UN-click on that and he sends me to another screen to allow the entire folder. They are still not open, and when I go back into the properties, it is back to read-only. All the pictures have the same icon (green background with a frame in white, inside the frame is mountains and a sun... odd)

    Does anyone know how to get back my photos to their normal state?

    Thanks a lot for your answer. I solved the problem... had a friend stop who thought with me. It had to do with the UN checking the properties under display, marked "display only icons, never thumbnails"... who knew these things exist, or how they get checked! Thanks again for the message.

  • Illustrator 2015 crashes when opening a second or window

    My Illustrator crashes whenever I tried to open another file, and if I open just a work window becomes black (GPU Preview)

    Jessica,

    You can try to disable the GPU performance by clicking on the icon of the rocket in the bar of the App, or on the top of the menu bar, deselect the box Performance GPU; You may also uncheck performance GPU in your preferences.

  • Cannot open picture in PSE10, picture corrupted .jpeg?

    Yesterday I scanned an image and began working on it in PSE10. After six hours, I am almost done and decided to save the file and quit for the day. Tonight I tried to open the image to finish the but instead I get a saying "Could not complete your request because of a program error." Then I tried opening in paint and goes directly to the image, and double clicking but it wull not open anywhere.

    Is there a way to solve this? I don't think that my hand can handle all the this cramping. It will let me download the image on any site.

    Try opening in camera raw in the menu of the Editor:

    File > open as

    Navigate to your file and choose camera raw in the file format drop.

    If it appears, click the button open an image (lower-right)

  • Windows problem Photo Gallery: cannot open pictures on the desktop

    I use Windows Photo Gallery problem as the program default to open images and has long had no problem with it.  But now when I try to double click on an image .jpg on my desktop, nothing happens.  When I drag & drop the exact same photo file to 'my photos' or anywhere else, I am able to open it.  Anyone have any ideas?

    I use Windows Photo Gallery problem as the program default to open images and has long had no problem with it.  But now when I try to double click on an image .jpg on my desktop, nothing happens.  When I drag & drop the exact same photo file to 'my photos' or anywhere else, I am able to open it.  Anyone have any ideas?

    Check if your Windows Photo Gallery has its flaws.

    Start > default of programs > Set Your Default programs > left side, click Windows Photo Gallery...
    He said "this program has all its defaults"?
    I have no f, click on choose by default for this program "> put checkmarks on all entries in the list." > click Save.

    It work?

    Also check if the file association for the jpg has opened by photo gallery.

    Start > default programs > set a file type or Protocol with a program > under the name on the right, scroll down to .jpg, up until it clicks > look to the right. Does say Windows Photo Gallery? > If not, click on change program > select Windows Photo Gallery > click OK when finished. For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

Maybe you are looking for