Illustrator CC 2014 crashes after one update fails through creative cloud
I've installed Illustrator on my Mac OS X 10.9.5 and it worked perfectly.
When I decide to update the update is not complete and see the Illustrator these debug message once I start it:
Process: Adobe Illustrator [780]
Path: / Applications/Adobe Illustrator CC 2014/Adobe Illustrator Illustrator.app/Contents/MacOS/Adobe
ID: com.adobe.illustrator
Version:?
Code type: X 86-64 (Native)
Parent process: launchd [267]
Responsible for: Adobe Illustrator [780]
User ID: 501
Date/time: 2014-10-12 15:48:40.795-0300
OS version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: D8937F5A-34D2-BE19-42C5-C1F87559B0B0
Crashed thread: 0
Exception type: EXC_BREAKPOINT (SIGTRAP)
Exception codes: 0 x 0000000000000002, 0 x 0000000000000000
Request for clarification:
dyld: launch, loading of the dependent libraries
Dyld error message:
Symbol not found: __ZN5dvaui2ui12UI_Container14SetSkinSetNameERKSs
Referenced from: / Applications / Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/... / Frameworks/dvaworkspace. Framework/versions/A/dvaworkspa it
Expected: / Applications / Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/... / Frameworks/dvaui. Framework/versions/A/dvaui
in/Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/... / Frameworks/dvaworkspace. Framework/versions/A/dvaworkspa it
Crashed thread: 0
Exception type: EXC_BREAKPOINT (SIGTRAP)
Exception codes: 0 x 0000000000000002, 0 x 0000000000000000
Request for clarification:
dyld: launch, loading of the dependent libraries
Dyld error message:
Symbol not found: __ZN5dvaui2ui12UI_Container14SetSkinSetNameERKSs
Referenced from: / Applications / Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/... / Frameworks/dvaworkspace. Framework/versions/A/dvaworkspa it
Expected: / Applications / Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/... / Frameworks/dvaui. Framework/versions/A/dvaui
in/Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/... / Frameworks/dvaworkspace. Framework/versions/A/dvaworkspa it
Model: MacBookPro9 2, MBP91.00D3.B08 of BootROM, 2 processors, Intel Core i5, 2.5 GHz, 8 GB, MSC 2.2f44
Graphics card: Intel Graphics HD 4000, 4000, Intel HD graphics card integrated
Memory module: DIMM0/0 BANK, 4 GB DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory module: DIMM0/1 BANK, 4 GB DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.7f3 14616, 3 services, 23 aircraft, 1 incoming serial ports
Network service: Wi - Fi, AirPort, en1
Serial ATA Device: APPLE HARD ST500LM012, 500,11 GB disk
Serial ATA Device: HL-DT-ST DVD - RW GS31N
USB device: Hub
USB device: Samsung STORY Station
USB device: Hub
USB device: Hub BRCM20702
USB Device: USB Bluetooth host controller
USB Device: IR receiver
USB device: Apple keyboard / Trackpad
USB device: Hub
USB device: FaceTime HD camera (built-in)
Bus crush: MacBook Pro, Apple Inc., 25.1
I tried to trash the folder Adobe Illustrator Application but without success.
w,
You could try to reinstall using step three way:
Uninstall, run the cleanup tool and reinstall.
http://www.Adobe.com/support/contact/cscleanertool.html
Tags: Illustrator
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