Illustrator CC - support
A simple question. Having signed up to CC why cant you access the version the most recent (8.1.1) of Illustrator only (8.0.0)?
It's now take more than 48 hours, emails, phone calls, texts, and a lot of frustration and still no progress, and what is probably a simple problem to solve.
Adobe actually have or care customer support - at the monment I don't think
This must be very clear before a sign up or commits to their products.
My daughter has just been put on hold by a member of the ' support' staff for 45 min
I left several messages for the New Zealand Adobe representitive to contact me - no answer
This isn't a joke - a shame
Everyone knows this inability to support their products by Adobe?
Hi boscarman
You can download the latest updates via the site Web ProDesigntools.
2014 all updates of Adobe CC: Direct for Windows download links | ProDesignTools
Concerning
Tags: Adobe
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Hi amkhairat,
Yes, the download links seems outdated.
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Name of the failing application: Illustrator.exe, version: 16.0.0.682, time stamp: 0x4f6e762b
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Hello world
I'm trying to install Illustrator CC (2015) through the creative application of cloud, but it retains more bombing of halfway.
It gives me the following error message.
Download error
Server does not. Check your internet settings and firewall and then press Retry.
When I click on the button more information, I get the following.
Exit code: 119
-------------------------------------- Summary --------------------------------------
-0 fatal Error (s), 1 Error (s), 6 warnings (s)
: Error renewable '119' during download
WARN: target folder 'C:\Program Files\Adobe\Adobe Illustrator CC 2015\Legal' does not exist, to treat as uninstalled "AdobeIllustrator19-Core" package
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I am trying to install on a 64-bit computer to Windows 7 with 16 GB of RAM and 361 GB of disk space.
I installed Photoshop CC (2015) before this question and Lightroom CC (2015) after this issue so it doesn't seem like a problem of firewall/internet on my end. I install InDesign as I type.
I looked around on Google but I was not able to find a solution that seems to do the trick. I tried to uninstall/reinstall and pretty much has the same error. Whenever reference is made to the folder Extras Cool and legal case. The scripts folder was mentioned on a few attempts but not others.
I looked at running the Adobe Creative Cloud Clean Up tool but only Photoshop, Lightroom and the creative cloud to appear under individual programs, Illustrator is not listed.
Any help or ideas would be really appreciated because I'm stumped as to what to do next. Thanks in advance for your help and your time.
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You can also try to troubleshoot Illustrator CC 2015 log files and troubleshoot Adobe Creative Cloud install problems with log files
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Event log:
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53880380
ntdll.dll
6.3.9600.17114
53649e73
C0000374
00000000000f87a8
1c5c
01cfada4daa6f194
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C:\windows\SYSTEM32\ntdll.dll
1b0d17fe-1998-11e4-826e-60029244db05
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3 positions
November 25, 2013Maybe I was able to solve my problem. I held shift when opening Illustrator and open in a bare bones mode, and then closed and reopened without getting the error message. Good luck to you.
Was it useful? Yes No -
Installation of Illustrator CS6 through creative cloud failure. Help?
I tried to install Illustrator yesterday through creative cloud and the process has failed. Other components (Acrobat, InDesign, bridge) has failed to install.
Despite not being not a COMPUTER expert, I tried to look through the newspapers, as instructed, but seriously, there is no advantage for me up all 30 error codes. (I tried a couple and it's not really easy to find the answer, unless I have paste the error message into Google!) Why Application Manager thinks it is installed, when it is down? Because he thinks that he successfully installed, there is no way to re - open the download through the Application Manager.
C:\Program Files\Common Files\Adobe\Installers log is below. Oh, and I am running XP.
-------------------------------------- Summary --------------------------------------
-0 fatal Error (s), 30 (s), 1 WARNING (s)
-Payload: {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for imbedding 3.3 3.3.0.0 -.
ERROR: DF023: impossible to delete the backup file 'C:\adobeTemp\backup\adobetmp143617462' error 5 access is denied. (Seq 4)
ERROR: DW063: command error ARKDeleteFileCommand (Seq 4)
ERROR: DF023: impossible to delete the backup file 'C:\adobeTemp\backup\adobetmp143517462' error 5 access is denied. (Seq 1)
ERROR: DW063: command error ARKDeleteFileCommand (Seq 1)
-Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -.
WARNING: DF054: failed to read the version of the Adobe file for queue path ' C:\Program Files\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc' Seq (16).
ERROR: DF012: cannot find the file (Seq 16)
ERROR: DF024: impossible to preserve the original to "C:\Program Files\Fichiers Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc" error 32 the process cannot access the file because it is being used by another process. (Seq 16)
ERROR: DW063: ARKDeleteFileCommand of command failed. (Seq 16)
ERROR: DW050: the following payload errors were found during the installation:
ERROR: DW050:-AdobeColorCommonSetCMYK CS6: installation failed
ERROR: DW050:-AdobeColorJA CS6: installation failed
ERROR: DW050:-Installation of common fonts required: installation failed
ERROR: DW050:-Adobe CSXS Infrastructure CS6: installation failed
ERROR: DW050:-AdobeColorEU CS6: installation failed
ERROR: DW050:-Adobe Hunspell Linguistics Plugin CS6: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Core: due to a lack of Language Pack installation
ERROR: DW050:-CS6 settings PDF: installation failed
ERROR: DW050:-CS6 Adobe Extension Manager: installation failed
ERROR: DW050:-NPS Adobe Panel: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: installation failed
ERROR: DW050:-Adobe WinSoft Linguistics Plugin CS6: installation failed
ERROR: DW050:-Adobe Bridge CS6: installation failed
ERROR: DW050:-AdobeIdeaPluginCS6: installation failed
ERROR: DW050:-AdobeColorNA CS6: installation failed
ERROR: DW050:-AdobeColorCommonSetRGB CS6: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Support32: installation failed
ERROR: DW050:-AdobeHelp: installation failed
ERROR: DW050:-Adobe CS6 language: installation failed
ERROR: DW050:-Installation of recommended common fonts: installation failed
ERROR: DW050:-Adobe CSXS Extensions CS6: installation failed
ERROR: DW050:-Adobe ExtendScript Toolkit CS6: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Support: installation failed
Please search the service of error/warning above to find when the error occurred.
These errors resulted in installer exit code mentioned below.
-------------------------------------------------------------------------------------
[4392] Mon Jan 28 16:27:47 2013 INFO
Exit code: 6 - Silent workflow completed with errors.
Please see errors and warnings for troubleshooting. For example, ERROR: DF023, DW063... WARNING: DF054...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Errors ' Exit Code: 6, "" Exit Code: 7 ".
Mylenium
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Cannot find the Illustrator after installation
I've installed Illustrator from the creative cloud. After installing, it appears under programs in Control Panel, but I can't find it in the folder of the Start button so I can actually run. I ran Adobe Support Advisor and it found no problem.
I received the following message in the application manager: Installation is complete although some optional components failed to install correctly.
The following is the log file:
Exit code: 6
Please see the faults and warnings below for troubleshooting. For example, ERROR: DF024, DW063... WARNING: DS013, DW016...
-------------------------------------- Summary --------------------------------------
-0 fatal Error (s), 34 (s), 10 warning (s)
WARNING: DS013: Payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 is already installed and the load of the session {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no connection to upgrade/conflict with it.
WARNING: DS013: checking reports of upgrade/conflict payloads: failed with code 1
WARNING: DW016: NOTE: cannot set the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} action Suite Shared Configuration CS6 3.0.0.0 as she is already updated by {8706963D-5F48-47CC-998B-DAB70B089DB8} payload Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: cannot set the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} action Suite Shared Configuration CS6 3.0.0.0 as she is already updated by {8706963D-5F48-47CC-998B-DAB70B089DB8} payload Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: cannot set the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} action Suite Shared Configuration CS6 3.0.0.0 as she is already updated by {8706963D-5F48-47CC-998B-DAB70B089DB8} payload Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: cannot set the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} action Suite Shared Configuration CS6 3.0.0.0 as she is already updated by {8706963D-5F48-47CC-998B-DAB70B089DB8} payload Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: cannot set the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} action Suite Shared Configuration CS6 3.0.0.0 as she is already updated by {8706963D-5F48-47CC-998B-DAB70B089DB8} payload Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: cannot set the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} action Suite Shared Configuration CS6 3.0.0.0 as she is already updated by {8706963D-5F48-47CC-998B-DAB70B089DB8} payload Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: cannot set the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} action Suite Shared Configuration CS6 3.0.0.0 as she is already updated by {8706963D-5F48-47CC-998B-DAB70B089DB8} payload Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: cannot set the payload {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} action Suite Shared Configuration CS6 3.0.0.0 as she is already updated by {8706963D-5F48-47CC-998B-DAB70B089DB8} payload Suite Shared Configuration CS6 3.0.0.0
-Payload: {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for imbedding 3.3 3.3.0.0 -.
ERROR: DF024: unable to preserve the original file to "C:\Program Files (x 86) \Common ' error 32 the process cannot access the file because it is being used by another process. (Seq 1)
ERROR: DW063: ARKDeleteFileCommand of command failed. (Seq 1)
-Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} for the embedding x 64 Adobe Player 3.3 3.3.0.0 -.
ERROR: DF024: impossible to preserve the original to "C:\Program Files\Fichiers Files\Adobe\APE\3.3\adbeapecore.dll" error 32 the process cannot access the file because it is being used by another process. (Seq 2)
ERROR: DW063: ARKDeleteFileCommand of command failed. (Seq 2)
-Payload: {784B5277-7B8A-4058-8F5D-A146F8BA5F7B} Adobe Hunspell Linguistics Plugin CS6 1.0.0.0.
ERROR: DF024: unable to preserve the original file to "C:\Program Files (x 86) \Common he's ' error 32 the process cannot access the file because it is being used by another process. (Seq 3)
ERROR: DW063: ARKDeleteFileCommand of command failed. (Seq 3)
-Payload: {29DB26AB-81CE-41D6-B0C9-BE15E36C87C6} Adobe Hunspell Linguistics Plugin CS6 x 64 1.0.0.0.
ERROR: DF024: impossible to preserve the original in 'C:\Program Files\Common Files\Adobe\Linguistics\6.0\Providers\Plugins2\AdobeHunspellPlugin\\AdobeHunspellPlugin.d he 's' file error 32 the process cannot access the file because it is being used by another process. (Seq 4)
ERROR: DW063: ARKDeleteFileCommand of command failed. (Seq 4)
ERROR: DW050: the following payload errors were found during the installation:
ERROR: DW050:-Adobe Hunspell Linguistics Plugin CS6 x 64: installation failed
ERROR: DW050:-Installation of common fonts required: installation failed
ERROR: DW050:-Adobe Player for embedding 3.3: installation failed
ERROR: DW050:-common x 64 required font Installation: installation failed
ERROR: DW050:-AdobeIdeaPluginCS6 x 64: installation failed
ERROR: DW050:-Adobe Hunspell Linguistics Plugin CS6: installation failed
ERROR: DW050:-Adobe WinSoft Linguistics Plugin CS6 x 64: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Core: due to a lack of Language Pack installation
ERROR: DW050:-CS6 settings PDF: installation failed
ERROR: DW050:-Installation of fonts common x 64 recommended: installation failed
ERROR: DW050:-CS6 Adobe Extension Manager: installation failed
ERROR: DW050:-NPS Adobe Panel: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: installation failed
ERROR: DW050:-Adobe Player for Embedding x 64 3.3: installation failed
ERROR: DW050:-Adobe WinSoft Linguistics Plugin CS6: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Core (64 Bit) _AdobeIllustrator16en_USLanguagePack_x64: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Core (64-bit): due to a lack of Language Pack installation
ERROR: DW050:-AdobeIdeaPluginCS6: installation failed
ERROR: DW050:-Adobe CS6 language x 64: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Support32: installation failed
ERROR: DW050:-AdobeHelp: installation failed
ERROR: DW050:-Adobe CS6 language: installation failed
ERROR: DW050:-Installation of recommended common fonts: installation failed
ERROR: DW050:-Adobe CSXS Extensions CS6: installation failed
ERROR: DW050:-Adobe ExtendScript Toolkit CS6: installation failed
ERROR: DW050:-Adobe Illustrator CS6 Support: installation failed
-------------------------------------------------------------------------------------
Thank you for any advice and assistance on this issue.
Errors ' Exit Code: 6, "" Exit Code: 7 ".
Mylenium
-
Hello
I've installed Illustrator CS5 on my Windows XP machine and every time I start it up it crashes. When I go into the error report it comes up with the following error:
AppName: illustrator.exe AppVer: 15.0.0.399 ModName: updaternotifications.dll
ModVer: 1.0.0.64 Offset: 0006a8dc
I already had a copy of the installed CS4 trial but we uninstalled it including all components, CS5 of uninstalled, then reinstalled CS5. He came again with the same error.
Can anyone help?
Thank you
Lee
Hi Lee,.
Rename "updaternotifications.dll" should help you. It is found under the directory you have installed AICS5 i.e.
{install_directory} \Adobe Illustrator CS5\Support Files\Contents\Windows.
Most likely it happens because you do not have the rights to add a scheduled task on the computer you are using Illustrator.
Let me know if this helps.
Rémy Bhatnagar
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Fireworks will open in low resolution
I have a macbook 15 inches from the retina. When I open the firework, it will open in low resolution. How can I chance it?
I tried this, but it does not work.
CS6, only Photoshop and Illustrator taken supported the Retina displays. There is nothing you can do about it. FW is a legacy application and is no longer supported.
Mylenium
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Students are able to have conversations with each other, for fun?
This college is online, students would not be able to see their "comrades". I would like to know if the students would be able to talk to each other for fun.
Thisvivian if you have any questions about Photoshop, Illustrator and Dreamweaver so I would recommend post on the following forums:
- Discussion Forum General Photoshop - Photoshop General Discussion
- Forum of the Illustrator - Illustrator
- Support Forum for Dreamweaver - Dreamweaver support forum
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The default program for .ai files is Bridge and Windows won't let me change it.
My computer refuses to associate with Illustrator .ai files. On the contrary, she associated bridge. Even when you right-click on a file and go to "open with...". "Illustrator is not an option. It is especially annoying because I like to work with objects smart AI in the PS and when I go to edit a smart object, my computer tries to open it in Bridge (then what's happening, it's the folder Temp opens in Bridge and I have to hang out in Illustrator to edit.) It is a huge obstacle to productivity, and I'd like to get this resolved. Here are some pictures of what happens when I try to edit it in Windows. First of all, you will see that illustrator is not a recommended as default of AI program.
And when I go to browse and select Illustrator CC 64 - bit, it brings back me to the dialog box 'Open with' above as if I had not done something.
Thanks for any help that anyone can provide.
Hi guys
I found the solution to your problem.
The problem is that Illustrator CS6 and CC is using the same name 'Illustrator' so when you go for example CC folder and choose windows illustrator.exe already sees Illustrator was added and just jump back to the same screen.
If you look in the folder C:\Program Files\Adobe\Adobe Illustrator CS6 \Support Files\Contents\Windows (64-bit), you will see the name of the file (illustrator.exe)
If you look in the folder C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows you will see the name of the file (illustrator.exe)
If you change the file illustrator.exe for CS6 or CC for example IllustratorCC.exe for the record CC
Change the names of these for example
If you look in the folder C:\Program Files\Adobe\Adobe Illustrator CS6 \Support Files\Contents\Windows (64-bit), you will see the name of the file (illustratorCS6.exe)
If you look in the folder C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit) \Support Files\Contents\Windows you will see the name of the file (illustratorCC.exe)
Then, you will be able to add them to the list of associated files.
You can do this for all applications from Photoshop, first, AE, etc, are all the same
Hope this helps
Thank you
Jason
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