Illustrator older relocation of 1 day free trial!

I installed creative cloud and Illustrator yesterday on my Mac Pro. (Less than one year) Illustrator did not close. I rebooted the system, I also lost my first project. I connect again and the system ends.

I uninstalled and you tried the installation and connection. Adobe said illustrator to download but did not. Help!

Thanks for your help!

Hi Lisam20223584,

Refer to the procedure below:

1 - Check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)

2. also to disable the firewall on your machine see, all-off http://windows.microsoft.com/en-in/windows/turn-windows-firewall-on-off#turn-windows-firew = windows 7OS X: on the application - Apple Support firewall

3 turn off the firewall of the security program installed on the computer Internet.

4. because you have a Mac machine so please check and confirm that your goal keeper of Mac is set to allow installs anywhere:

To do this, go to the Apple icon > system preferences > Security & Privacy > General > allow downloaded from anywhere applications (to make these changes click the padlock in the lower left corner and enter your Mac password)

These changes are temporary, you can restore these back to normal ulterieure.* *.

5. after the launch of your desktop application cloud creative of your machine, if it works fine, then start the installation of Illustrator.

If the creative cloud desktop application does not work, then please uninstall the Adobe Creative Cloud desktop application and after that follow the steps below:

1-force Quit the sub process in the same sequence as shown below from Activity Monitor: see, use the monitor activity on your Mac - Apple Support

  • Creative cloud
  • Basic timing & sync to basic support
  • CC library & process CCX
  • Adobe Common Desktop
  • Adobe update daemon
  • Broker CIB Adobe
  • After that, everything that said adobe on it do a force quit for her

2-go to: Finder > Applications > utilities > (delete these two folders - creative cloud Adobe and Adobe Application Manager)

3 - right click on the Finder icon, then select the "Go-To" folder.

4. you will get a text box, type in the following command and then press 'return '. ("Not to be missed ~ symbol")

~/Library (It will open the folder of the user's library.)

5. browse to the Application Support > Adobe > trash folder OOBE and AAM Updater folder so

6. new > right click the Finder icon and select the 'Go-To' folder option > you will get a text box, type in the following command and then press the 'return '.

/ library (It will open the library system folder.)

7. browse to the Application Support > Adobe > OOBE trash, Manager of Adobe applications and Adobe common Office

8. after that, rename the SL-STORE like SL-STORE_OLD

Adobe 9 - run cleaning tool > if present select "Adobe Application Manager for Mac OS X 10.6 ' and then click on"Clean up selected. " Use of the Adobe Creative Cloud cleaning tool to solve installation problems

10 - click on the link for: Download Adobe Creative Cloud apps | Adobe Creative Cloud free trial

Let us know if that helps.

Tags: Adobe

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