IMac configuration pour CS6 and CC
Hello
We bought a Production Premium CS6 January 6, 2014 and we just we perceive our iMac (ATI RADEON HD 5750) graphics card no is not taken into account by Premiere Pro and After Effect...! We wanted to see if the Cloud version ran our card... and there not liked!
What should it include? To redeem himself a Mac pour USED Adobe video products? That the owner of Mac who have 3 years may not use the Adobe video products?
We purchased the license January 6, 2014 and our activities that we discover the problem of incompatibility that now. It is possible, either to have a suite CS5 for example who will operate or have simply the repayment of our CS6 Production Premium (we know that the time is d 1 month to from the date purchase pay a refund, but we have only just utiiese this problem).
Thanks for your interest in our request.
A.C
Adobe does not sell older versions of their products, so you will need luck to buy an older version of a third-party resource. No one here will recommend such a resource.
As much as you get a refund of your purchase in early January, it is something that you must be resolved directly with Adobe. You could have just used a trial version and discover your problems instead of buy so I can't say it seems to promise that you'll get a refund at this point, but it is worth trying.
You need to contact Adobe technical support by chat or phone.
Here is a link to a page with options to help make contact:
http://www.Adobe.com/support/download-install/supportinfo/
Tags: Adobe
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