Impossible to activate the Scan of the computer on OfficeJet pro 8500 A910

Similar Questions

• When you try to scan a document on HP Officejet Pro 8500 get the message 'Insert MEMORY' or 'no scan options '.

  When you try to scan a document on HP Officejet Pro 8500 get the message 'Insert MEMORY' or 'no scan options '.

  Original title: I scan a Document

  Hi Robert,.

  The instructions in the article are valid for the model of your scanner. Click the plus sign next to your operating system for more information.

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02450835&cc=us&DLC=en&LC=en&JumpID=reg_r1002_usen_c-001_title_r0001#N6626

  If the problem persists please post the request on the HP support for additional support:

  http://WWW8.HP.com/us/en/support.html

  Please follow these recommended steps and post if you still experience the problem. I will be happy to provide you with additional options.

• My HP OfficeJet Pro 8500 A910 cannot locate my network computer that you want to scan.

  My HP OfficeJet Pro 8500 A910 runs on Windows XP, wired network.  It allows to print from my desktop workstation, however, the printer will not locate my computer workstation for scanning.  I can't find any way to enable the analysis of the it function on the shortcuts the scanning HP or an HP printer connection.  I rebooted both my workstation and the printer, but still no connection for scanning.  Printing works fine.

  Hi hhcubed,

  You will need to open the stock Scanner Solution Center and then click on enable the Scan to computer

  

• Cannot install Officejet Pro 8500 A910 on the network in my laptop Windows XP

  
  

  Resolved, not resolved.

  I talked to HP technical support. The Officejet Pro 8500 A910 will not install on Windows XP (at least the home edition) when networked through a router. It will install via USB. I uninstalled the program and reinstalled with only USB connected to clear all printer/scanner of network information. Product support claimed it would install through an ether net cable connected between the printer and the computer, but it does little good if you need internet access.

• HP officejet pro 8500 a910 does give me the option of printing in black and white

  Hello

  My hp officejet pro 8500 a910 does give me the option of printing in black and white. How choose to print in B & W when the option does not appear under properties?

  Thank you.

  Hello

  Used to print application, click file > print

  Click Properties or preferences to access the Printing Preferences dialog box.

  Click the Advanced Options button at the bottom of the window.

  According to the characteristics of the printer, click on the area of selection of printing in grayscale and as high-quality grayscale or black ink only.

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• No functionality to scan HP Officejet Pro 8500 A910 on Windows 7

  I got this printer in use for some time. However, the functionality of the scanner is not available.  I tried to uninstall and reinstall the software several times. HPPSdr.exe HP doctor detects the scanner and talks to her and will scans a page of test successfully. But the HP Officejet Pro 8500 icon doesn't show any scanner feature when you click it. The printer works fine.

  The printer is connected by ethernet to my router.

  Anyone know anything about this? I find it very difficult to find more information about this problem.

  Honza.

  Hi Mika,

  Rwmove the software completely by clicking on start > all programs > HP > HP Officejet Pro 8500 A910 and follow the uninstall option.

  Then go to control Panl > programs and features > uninstall a program and remove reminders of the software (HP Customer Participation, Readi Iris OCR, etc.).

  Download and install the latest version of the software below:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109378-2&cc=us&DLC=en&LC=en&OS=4062&product=4083969&sw_lang=

  Then look for any change when access to the printing software.

  Shlomi

• OfficeJet Pro 8500 A910 will not scan to folder - Windows 8 Pro

  I upgraded my HP M9500Y PC from Windows 7 to Windows 8 Pro.

  My printer is HP OfficeJet Pro 8500 A910.  In Windows 7, all the functions of print/scan/fax worked perfectly.

  Windows 8, printing without problem, however, analysis of the file function fails.

  When a document is scanned, the printer seems to be analysis correctly, but the destination folder contains a file of length zero with the new file name.  I tried the formats PDF and JPEG scans.  All attempts to produce files of length zero in the destination folder.

  I tried to change the path of the destination folder by replacing the address IP for the name of the PC, but that made no difference.  The destination folder is shared correctly on the Windows network and the configuration utility based on the web of HP for the digitization of records indicates that all tests have passed.

  What is the sequence of installation for Windows 8 will accept scan-to-folder operations.

  Hello

  You have the latest firmware installed on your printer?

  http://support.HP.com/us-en/document/c02830943

• Scan in color using an Officejet Pro 8500 has?

  Hello

  I (try) to use a HP Officejet Pro 8500 a scan in color to a macbook (OS 10.6.8).

  Currently, I am only able to scan in grayscale using the cable or the touchpad with the program. I checked the settings and I don't see an option to change this. Anyone able to help me with this?

  Thanks in advance.

  Hello

  Can you use the front panel of the unit to run a scan PDF?

  If so, please try the steps below and do it me know any changes:

  1 open the HP utility and select your device.
  2. based on Scan Settings open "shortcuts Scan Manager.
  3 select the affected shortcut - save as PDF - and click on change... (or double-click on the shortcut).
  4. in the section of scanning from an HP device, click the blue triangle to expand the menu.
  5. in the expanded menu now, open the drop-down next to the Mode
  6. now select the color option, and then click OK to save the changes. The next scanned using this workflow is displayed in color.

  If the problem continues without change, please specify what software used to scan.

  Kind regards

  Shlomi

• Want 5540: Impossible to activate the computer Scan: 5540 Envy, MacOS 10.12

  I tried to activate the Scan of the computer using the HP utility application settings. I received the message (in part), "HP software required for the Scan of the computer could not be located on this computer. Please download and install the latest software recommended HP... ».

  I then proceeded to the HP website and downloaded the appropriate firmware update. When running the executable, I received the message (in part) "device is in an error state and cannot be flashed because of this... »

  NB., we have been able to print using this printer, Wi - Fi, easily, since the purchase and installation on 28/08/16. No problem. In addition, using the * Apple * settings, by selecting 'Printers and Scanners' and going through the routine of "Scan", I can acquire a successful analysis (placed in "jpg" format in the 'Images' folder).

  I'm so concerned - very disappointed - as to why I can't activate and use the "Scan to computer" utility from HP. It does not work from the laptop computer side or from the printer control panel.

  Advice?

  Hello
  If you have HP scanning or a previous version of HP Easy Scan in the Applications folder or HP subfolder, delete it by moving it to the trash, and then empty the trash.
  
  Install the latest HP Easy Scan below, it will be installed in the Applications folder:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg
  
  If you experience additional problems, ensure that the latest version of the software is installed by following HP Easy Start below:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/applications/HP_Easy_Start.app.zip
  
  Finally, make sure that your drivers are up-to-date by clicking the Apple icon, select about this Mac and then press on software update.
  Click on the Bank on the menu bar, click Reload Page, click all update if an update is available.
  
  Kind regards
  Shlomi

• OfficeJet Pro 8500: Officejet Pro 8500 A910 - unable to access configuration for the network folder screen.

  I can't access my webpage "network folder Setup.

  I can access my page main printer very well using the IP of the printer.   I click on Scan up fine, I then click on "configuration of the network folder" and it tries to load and then goes to a screen "ERR_CONNECTION_TIMED_OUT".

  He warned me the first time that he has been using HTTPS and I approved that.  I currently records on my printer set up awhile back and they work fine but must modify and add a little more.

  I tried multiple computers and devices with the same results.

  Thank you

  Chris Gaines

  MALVERN, AR

  Hello @Cgaines78,

  Thanks for dropping by the HP's Support Forums! I see that you run into issues trying to set up a folder network for your HP Officejet 8500 A910.

  Please continue troubleshooting here: scan to a computer, the e-mail, the device memory or the network folder

  This aid? You are now able to set up a network folder?

  Let me know the results. If this resolves the problem please let others know to mark this message as "accept as Solution".  Just say thank you, please click the ' Thumbs Up ' button. If you need more assistance let me know and I will gladly do whatever I can to help.

• OfficeJet Pro 8500 A910 a: the printer screen is locked on the "new cartridge HP installed.

  I tried powering off the printer and reinsert the cartridge several times as suggested. Printer will print from the computer or scan using the computer, but without the homescreen on the printer, you can make a copy or send a fax.

  OK by tapping on the screen of the printer does nothing. It should go to the home screen.

  The Firmware installed in the printer is LRP1FN1231AR

  Just turn off the printer has not solved the problem. I tried severasl times.  I tried a variant and it worked.  I replaced the 2 with the 'old' new ink cartridges. A new message appeared on the screen indicating that the cartridges were more ink.  I then reinstalled the cartridges 'new '. and received a message that "used cartridges have been installed. I then put off the printer using the procedure by the Doc and it worked. After the printer on the home screen appears allowing all features (copy, scan, fax and Apps) to work.  I printed a few pages in color before trying this, so my new cartridges have been used.

• How to download the windows software for printer officejet pro 8500 A910 8

  I have a HP OfficeJet 8500 A910 Series all-in-One printer and it will not install on my computer windows 8. Anyone know a way I can do this or somewhere online that I can download the appropriate software necessary?

  Hello

  You can download the full installer of features from the following link.

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109378-2&cc=us&DLC=en&LC=en&OS=4132&product=4083969&sw_lang=

  Kind regards

  DP - K

• Upgrade of Windows 8 results in 0kb (empty) scan files, Officejet Pro 8500 A910

  It's totally weird.  I used my printer wide for analysis while on the original install on Windows 7.  I always use the touchkeyboard of 8500 and "scan to network folder" and put in a file name.  After 8 of Windows Installer, I get the name of file in my directory, but the pdf file shows 0kb and will not open.  I installed the new driver.  I ran the 'Scan' doctor and he says that everything is OK.  Printing works fine.  I'm on a wireless home network.  Scanning to a device memory works OK and scan using the HP printer Assistant works OK.

  Earlier, I tried scanning a doc 4 page to my folder of network again.  I'm not usually in my monitor when scanning, but this time, I noticed that the 0 KB file, with my correct file name, appeared in the designated scan Directory before the end of the analysis.

  I don't do this.  I really don't know what to look for.

  The only thing I can think of at this point would be an another full uninstall, but this time go in Program Files and program (x 86). Once you are in each file, remove the HP folder. Then, access devices and printer and make sure that the printer is not yet listed under Server properties. Then, run a registry cleaner to clear the odds of a room be left behind. Finally, restart the computer and try to reinstall the printer. Let me know what happens.

• Internittent print, job hangs in the symptoms of Q, Officejet Pro 8500 A910, on 2 pc's Win.

  Hiya. Win 7 on 2 machines (all updates applied), WiFi, Avast running, Defender disabled, to update the latest firmware and drivers (both PC), HP print and scan sometimes Dr. said everything is good. But if there is a hung job in Q it is said "issues addressed" with no details and yet nothing changes (work still in Q). If I unplug the printer and turn off the PC and then launch printer, then start PC it prints a few jobs then stops them from the Q to the printer. Jobs will be based in the Q indefinitely.

  When a work is hung in Q the printer displays the Red 'X'. By pressing the 'X' and turning off the job at the printer do not help, the next task remains in Q.

  All the thoughts I have send the printer to fish?

  Thank you, Dana

  Heya 8lives,

  BATCH FILES!

  I bow down you good gentlemen/ladies. And here I thought that the batch files were dead... ahhh... my tongue (said of my age and BONE).

  Anyway... with minor mods (path), the clearing of the Q did the trick I could open and watch as the two jumped in, and then the q files.

  I'll always keep an eye out for anything that may have caused the Q to keep the files in the 1st place, but the command quickie file is worth its weight in gold.

  Thanks to you all!