Impossible to buy the figurine at the moment
I have a problem with the game of Crossy Road and an in-app purchase. But I think the problem is iOS associated rather than the application itself, let me explain:
I bought 'Piggy bank' last week, which is a character in-app purchase. I can't select the character in the game, so the purchase was not performed correctly, but I have a receipt of iTunes confirming the purchase. When I click on the character and try to buy again, I get the error message: "failure-can't buy the figurine at the moment."
I contacted the support of Crossy road using the contact information on their page (http://www.crossyroad.com/support.html). I sent both times, and they have not responded. The application has a feature to 'Restore order' but it does not work.
I shopped on the internet and have found a useful thread on this forum here:
The thread suggests that the problem is related to a file of SQLite database internal iOS uses to track interactions of newspaper with the App Store and downloads of. I've done almost everything which suggested there including connection/out of iTunes, hard reboot, "Reset iTunes Store alert messages", I even went so far as to my backup phone then reset and do a restore full. Nothing works.
The only thing I have not done is to remove the database itself and this is because (a) the necessary tool to remove the database costs $35, and (b) the last post on the thread warns that this no longer works.
Finally, on what may be a related basis, the application is the only application that does not appear in my iTunes library on my PC. I tried the option "Transfer purchases from iPhone" in iTunes (windows) combined program with synchronization, logging in and out etc and I get nothing.
Anyone could offer help please?
I don't have much to offer about the beginning of your post, but my attention to this paragraph:
JakValue wrote:
Finally, on what may be a related basis, the application is the only application that does not appear in my iTunes library on my PC. I tried the option "Transfer purchases from iPhone" in iTunes (windows) combined program with synchronization, logging in and out etc and I get nothing.
Well, this can be linked, and it sounds like it deserves attention.
You bought the app using an Apple ID different than usual? You have a family sharing together upwards or something which can restrict the in-app purchases? Your PC running iTunes 12.3.1 or later (if we can communicate to iOS 9)?
Tags: iPhone
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