Impossible to buy the figurine at the moment

I have a problem with the game of Crossy Road and an in-app purchase.  But I think the problem is iOS associated rather than the application itself, let me explain:

I bought 'Piggy bank' last week, which is a character in-app purchase.  I can't select the character in the game, so the purchase was not performed correctly, but I have a receipt of iTunes confirming the purchase.  When I click on the character and try to buy again, I get the error message: "failure-can't buy the figurine at the moment."

I contacted the support of Crossy road using the contact information on their page (http://www.crossyroad.com/support.html).  I sent both times, and they have not responded.  The application has a feature to 'Restore order' but it does not work.

I shopped on the internet and have found a useful thread on this forum here:

Impossible to buy.

The thread suggests that the problem is related to a file of SQLite database internal iOS uses to track interactions of newspaper with the App Store and downloads of.  I've done almost everything which suggested there including connection/out of iTunes, hard reboot, "Reset iTunes Store alert messages", I even went so far as to my backup phone then reset and do a restore full.  Nothing works.

The only thing I have not done is to remove the database itself and this is because (a) the necessary tool to remove the database costs $35, and (b) the last post on the thread warns that this no longer works.

Finally, on what may be a related basis, the application is the only application that does not appear in my iTunes library on my PC.  I tried the option "Transfer purchases from iPhone" in iTunes (windows) combined program with synchronization, logging in and out etc and I get nothing.

Anyone could offer help please?

I don't have much to offer about the beginning of your post, but my attention to this paragraph:

JakValue wrote:

Finally, on what may be a related basis, the application is the only application that does not appear in my iTunes library on my PC.  I tried the option "Transfer purchases from iPhone" in iTunes (windows) combined program with synchronization, logging in and out etc and I get nothing.

Well, this can be linked, and it sounds like it deserves attention.

You bought the app using an Apple ID different than usual?  You have a family sharing together upwards or something which can restrict the in-app purchases?  Your PC running iTunes 12.3.1 or later (if we can communicate to iOS 9)?

Tags: iPhone

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