Have I been hacked my computer

They said that they have support for windows and knew the id no. my computer where they get that information company called compufixers

They asked me to press the windows key and the letter r

and then in the box www.support.me

then asked me to put in the code 424831

who me connected remotely to a tech guy called ken brown

They then asked for £133 for a 2 years antivirus to stop hacking my computer

they wanted me to put card in credit details at this point I refused and said I would have to check out them. They seem to be a company called hireridge.

the guy will call me in an hour.

Can someone tell me if I could have been hacked I have norton antivirus and it says everything is ok.

Thank you very much

They said that they have support for windows and knew the id no. my computer where they get that information company called compufixers

They asked me to press the windows key and the letter r

and then in the box www.support.me

then asked me to put in the code 424831

who me connected remotely to a tech guy called ken brown

They then asked for £133 for a 2 years antivirus to stop hacking my computer

they wanted me to put card in credit details at this point I refused and said I would have to check out them. They seem to be a company called hireridge.

the guy will call me in an hour.

Can someone tell me if I could have been hacked I have norton antivirus and it says everything is ok.

Thank you very much

This is a complete scam and one that has become very common these days. . Don't think anything such a caller said, do nothing that he tells you to do and hang up on him immediately.

At let them into your computer? If you did you are at serious risk for what they could have done it (installed spyware? Identity theft? Steal the passwords?), and I highly recommend that you do the two following:

1 reinstall Windows properly

2. change all your passwords, especially those of the financial institutions and online stores.

Tags: Windows

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    Welcome to the community,

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  • My computer could have been hacked by Microsoft Technician via remote assistance?

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    Hello Debkp123,

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  • All my computers have been hacked.

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    1 Dell Inspiron laptop, was on Vista,

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    Hello Matysh,

    In addition to the information already provided, I add some guidelines that might help with your question.

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    (2) right click on the taskbar and open the tasks to the top manager. Go to the users tab. There you can see if there are other users logged on to your computer. If you are not familiar with users, select the account and disconnect the user.

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  • My microsoft security essentials failed due to a virus/trojan, and it seems that my computer has been hacked... help

    has failed because of a virus/trojan and it seems that my computer has been hacked... help

    Hello

    If you need search malware here's my recommendations - they will allow you to
    scrutiny and the withdrawal without ending up with a load of spyware programs running
    resident who can cause as many questions as the malware and may be harder to detect as
    the cause.

    No one program cannot be used to detect and remove any malware. Added that often easy
    to detect malicious software often comes with a much harder to detect and remove the payload. Then
    its best to be thorough than paying the high price later now too. Check with them to one
    extreme overkill point and then run the cleaning only when you are sure that the system is clean.

    It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
    the regular windows when you can.

    TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
    It will display all the infections in the report after you run - if it will not run changed the name of
    TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
    check with the other methods below.
    http://support.Kaspersky.com/viruses/solutions?QID=208280684

    Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
    (If Rootkits run UnHackMe)

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Malwarebytes - free
    http://www.Malwarebytes.org/products/malwarebytes_free

    SuperAntiSpyware Portable Scanner - free
    http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

    Run the malware removal tool from Microsoft

    Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

    You should get this tool and its updates via Windows updates - if necessary, you can
    Download it here.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
    (Then run MRT as shown above.)

    Microsoft Malicious - 32-bit removal tool
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious removal tool - 64 bit
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

    also install Prevx to be sure that it is all gone.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
    security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
    here or use Google to see how to remove.
    http://www.prevx.com/   <-->
    http://info.prevx.com/downloadcsi.asp?prevx=Y  <-->

    Choice of PCmag editor - Prevx-
    http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

    Try the demo version of Hitman Pro:

    Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
    (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
    what you have done (such as antivirus, firewall, etc.).
    http://www.SurfRight.nl/en/hitmanpro

    --------------------------------------------------------

    If necessary here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    -----------------------------------

    Original version is now replaced by the Microsoft Safety Scanner
    http://OneCare.live.com/site/en-us/default.htm

    Microsoft safety scanner
    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    ----------------------------------

    http://www.Kaspersky.com/virusscanner

    Other tests free online
    http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

    --------------------------------------------------------

    After the removal of malicious programs:

    Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
    system files.

    Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

    RUN - type in the box-

    sfc/scannow

    Then run checkdisk (chkdsk).

    RUN - type in the box-

    Chkdsk /f /r

    -----------------------------------------------------------------------

    If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

    ================================

    For extreme cases:

    Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
    This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
    uses aggressive methods to detect these threats, there is a risk that it can select some
    legitimate programs for removal. You should use this tool very carefully and only after
    you have exhausted other options.
    http://us.Norton.com/support/DIY/index.jsp

    ================================

    If you are in North America, you can call 866-727-2338 for virus and spyware help
    infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
    international information, see your subsidiary local Support site.

    Microsoft support - Virus and Security Solution Center
    http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0

    I hope this helps and happy holidays!

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • How will I know if my computer has been hacked?

    My computer started playing up after that I downloaded an e-mail from a friend. The symptoms are very slow and then suspended. Turn off and turn on the computer, but the same thing can happen again. I am suspicious that my friends computer has been compromised and downloading email I now compromised my own. Everytime I try to scan my computer antivirus software is suspended. Is there another way I can reassure me that my computer has been hacked?

    Safety connect computer only management from the day, I downloaded my friends email. Is - this coincidence?

    Hello

    Configuration/settings (BIOS/CMOS) often F2 as you start to look at the screen - the boot
    for CD/DVD first and start with these to run audits of malware and the removals. Be
    Be sure to set the order started back when finished.

    Create a Bootable CD with the Trinity Rescue Kit - free - which comes with 5 antivirus programs
    Integrable Hirem is another choice - more can be found using Google.

    Trinity Rescue Kit - download on top right of the page
    http://trinityhome.org/home/index.php?wpid=1&front_id=12

    CD of Hirem boot is another good choice
    http://www.hirensbootcd.NET/Download.html
    http://www.hirensbootcd.NET/CD-contents/138-HBCD-111.html

    System Rescue CD
    http://SysRescCd.org/Main_Page

    Scan a Windows PC for viruses from a Ubuntu Live CD
    http://www.howtogeek.com/HOWTO/14434/scan-a-Windows-PC-for-viruses-from-a-Ubuntu-Live-CD/

    Use Ubuntu Live CD to backup files from your Windows computer dead
    http://www.howtogeek.com/HOWTO/Windows-Vista/use-Ubuntu-Live-CD-to-backup-files-from-your-dead-Windows-computer

    =========================================================

    Subsequently perform a comprehensive check for malware:

    It can be made repeatedly in Mode safe - F8 tap you start, however, you should
    also run in regular Windows when you can.

    TDSSKiller.exe. - Download the desktop - then go in it and double-click it to run - it will be
    Displays all infections in the report after you run - if it will not run change the name of
    TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should
    check with the other methods below.
    http://support.Kaspersky.com/viruses/solutions?QID=208280684

    It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
    the regular windows when you can.

    Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits run UnHackMe)

    Download - SAVE - go to where you put - right-click on it - RUN

    Malwarebytes - free
    http://www.Malwarebytes.org/products/malwarebytes_free

    SuperAntiSpyware Portable Scanner - free
    http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

    Run the malware removal tool from Microsoft

    RUN - type zone-> MRT.exe

    You should get this tool and its updates via Windows updates - if necessary, you can download it here.

    Download - SAVE - go to where you put - right-click on it - RUN
    (Then run MRT as shown above.)

    Microsoft Malicious - 32-bit removal tool
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious removal tool - 64 bit
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

    also install Prevx to be sure that it is all gone.

    Download - SAVE - go to where you put - right-click on it - RUN

    Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs.
    It is a single scanner, VERY EFFICIENT, if it finds something to come back here or use Google for
    see how to remove.
    http://www.prevx.com/   <-->
    http://info.prevx.com/downloadcsi.asp  <-->

    Choice of PCmag editor - Prevx-
    http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

    Try the demo version of Hitman Pro:

    Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses,
    Trojan horses, rootkits, etc.). that has infected your computer despite all security measures you have taken
    (such as the anti-virus software, firewall, etc.).
    http://www.SurfRight.nl/en/hitmanpro

    --------------------------------------------------------

    If necessary here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    -----------------------------------

    Original version is now replaced by the Microsoft Safety Scanner
    http://OneCare.live.com/site/en-us/default.htm

    Microsoft safety scanner
    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    ----------------------------------

    http://www.Kaspersky.com/virusscanner

    Other tests free online
    http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

    --------------------------------------------------------

    Also do to the General corruption of cleaning and repair/replace damaged/missing system files.

    Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

    RUN - type in the box-

    sfc/scannow

    Then run checkdisk (chkdsk).

    RUN - type in the box-

    Chkdsk /f /r

    -----------------------------------------------------------------------

    If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

    I hope this helps.

  • My computer has been hacked

    Please help me?

    I am a senior and I'm sorry for not being familiar with computer language.    I use my computer mainly to send emails to my grandchildren and to do my grocery shopping.

    I've been hacked from someone who said they were from Microsoft.  After you call the credit Bureau and my credit card company, I am now afraid to send emails & shopping.

    Please advise me if I have to buy a new Tower?   My screen and keyboard, speakers are fine.

    Thanks for any help & help you can give me.

    Hello

    There is no need to buy a new Tower or the operating system.

    Reinstall the operating system, you have now installed to make sure that you are free of them.

    Read this information on phone calls scam:

    Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

    You are the only person who knows if you gave them remote access.

    If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.

    If you use your online credit card, cancel and get a new one issued to you.

    And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    And Microsoft does not contact you unless YOU have made prior arrangements with them to do.

    There is an article in the link I'm you provide at the end of this one

    Read this Information from Microsoft:

    "Avoid scams to phone for tech support.

    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    Don't be fooled of unsolicited calls. Don't provide personal information.

    Here are some of the organizations that cyber criminals claim to come:

    • Helpdesk Windows

    • Windows repair center

    • Microsoft technical support

    • Microsoft technical support

    • Windows Support Group Technical Department

    • Microsoft Research and Development Team (team of Microsoft R & D)

    ___________________________________________

    There are several methods to reinstall Vista.

    This can help you:

    http://www.heidoc.NET/Joomla/technology-science/Microsoft/57-Windows-Vista-direct-download-links

    You can contact your computer manufacturer and ask them to send you a set of recovery disks.

    They should do this for a small fee.

    To reinstall Vista using their recovery disk/s, you start from the 1st recovery disk they provide and follow the manufacturer's instructions to reinstall:

    You need to change the Boot order to make the DVD/CD drive 1st in the boot order:

    How to change the Boot order in BIOS:

    http://pcsupport.about.com/od/fixtheproblem/SS/bootorderchange.htm

    "How to replace Microsoft software or hardware, order service packs and replace product manuals.

    http://support.Microsoft.com/kb/326246

    And if you have never received a recovery disk when you bought your computer, there should be a recovery Partition on the hard drive to reinstall Vista on how you purchased your computer.

    The recovery process can be started by pressing a particular combination of the key or keys at startup. (Power on / start)

    Maybe it's F10, F11, Alt + F10, etc., depending on the manufacturer.

    Ask them to the proper key sequence.

    And if you do not score a manufacturer of recovery on your hard drive, you should be able to make your own recovery from her disks to reinstall the operating system.

    Go to programs > name of the manufacturer of your computer > then their system or recovery tools software topics for them, depending on how it is formulated.

    If you can't find any reference to it, contact the manufacturer for advice on how to make these recovery disks.

    Some manufacturers have more available Vista recovery disks.

    If this happens, you may need to try this instead:

    You can also borrow and use a Microsoft Vista DVD, which contains the files for the different editions of Vista (Home Basic, Home Premium, Business and Ultimate) must be installed. The product key on your computer / Laptop box determines what Edition is installed.

    Other manufacturers recovery DVDs are should not be used for this purpose.

    And you need to know the version of 'bit' for Vista, as 32-bit and 64-bit editions come on different DVDs

    Here's how to do a clean install of Vista using a DVD of Vista from Microsoft:

    "How to do a clean install and configure with a full Version of Vista '

    http://www.Vistax64.com/tutorials/117366-clean-install-full-version-Vista.html

    And once the operating system is installed, go to your computer manufacturer's website and get the latest drivers for your particular model or laptop computer.

    And phone Activation may be necessary when you use the above installation method.

    "How to activate Vista normally and by Activation of the phone '

    http://www.Vistax64.com/tutorials/84488-activate-Vista-phone.html

    See you soon.

    .

  • My computer has been hacked and infected

    original title: virus

    My computer has been hacked and so a virus came and took all my details... and now sending waste to all my friends.family.t this point I changed my email password and would like to change my username, help

    Hello

    Proceed to a very thorough check for malware and then change your password by e-mail.

    It is possible for a person to send the email that 'seems' to be of your
    account but that is not really - called "Spoofing." That means its 'Possible' emails
    were not really you, although they may have your contact list. Have someone
    who receives the e-mails to check the header to see where he is actually sent by and
    NOT only the answer to the address.

    How to read the message headers
    http://www.high-speed-Internet-Access-Guide.com/articles/email-headers.html

    E-mail spoofing
    http://en.Wikipedia.org/wiki/E-mail_spoofing

    E-mail spoofing and Phishing
    http://www.mailsbroadcast.com/email.broadcast.FAQ/46.email.spoofing.htm

    Understanding E-mail Spoofing
    http://www.windowsecurity.com/articles/email-spoofing.html

    Fraudulent emails (false)
    http://pages.eBay.com/education/spooftutorial/

    Google search - email Spoofing
    http://www.Google.com/search?hl=en&EI=FB1nS9DiNo7CsQPNhKGdAw&SA=X&Oi=spell&resnum=0&CT=result&CD=1&ved=0CAgQBSgA&q=email+spoofing&spell=1

    =============================================

    If you need search malware here's my recommendations - they will allow you to
    scrutiny and the withdrawal without ending up with a load of spyware programs running
    resident who can cause as many questions as the malware and may be more difficult to detect as the
    cause.

    No one program cannot be used to detect and remove any malware. Added that often easy
    to detect malicious software often comes with a much harder to detect and remove the payload. Then
    its best to be thorough than paying the high price later now too. Check with them to one
    extreme overkill point and then run the cleaning only when you are sure that the system is clean.

    It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
    the regular windows when you can.

    Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
    (If Rootkits run UnHackMe)

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Malwarebytes - free
    http://www.Malwarebytes.org/

    Run the malware removal tool from Microsoft

    Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

    You should get this tool and its updates via Windows updates - if necessary, you can
    Download it here.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
    (Then run MRT as shown above.)

    Microsoft Malicious - 32-bit removal tool
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious removal tool - 64 bit
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

    also install Prevx to be sure that it is all gone.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
    security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
    here or use Google to see how to remove.
    http://www.prevx.com/   <-->
    http://info.prevx.com/downloadcsi.asp  <-->

    Choice of PCmag editor - Prevx-
    http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

    Try the demo version of Hitman Pro:

    Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
    (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
    what you have done (such as antivirus, firewall, etc.).
    http://www.SurfRight.nl/en/hitmanpro

    --------------------------------------------------------

    If necessary here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    New Vista and Windows 7 version
    http://OneCare.live.com/site/en-us/Center/whatsnew.htm

    Original version
    http://OneCare.live.com/site/en-us/default.htm

    http://www.Kaspersky.com/virusscanner

    Other tests free online
    http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

    --------------------------------------------------------

    Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
    system files.

    Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

    Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
    RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker
    (SFC.exe) program generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    -----------------------------------------------------------------------

    If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

    I hope this helps.

  • What to do if your computer has been hacked or hacked and controlled by a remote elsewhere.

    Original title: hijacked, hacked into the computer

    What to do if your computer has been hacked or hijacked and controlled by a remote connection

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    You must save your stuff important on an external and reinstall your entire system since the manufacturer's recovery partition. You can find instructions for this on the site of manufacturer support.

    If you have no recovery partition, follow...

    http://Windows.Microsoft.com/en-CA/Windows7/installing-and-reinstalling-Windows-7

    Immediately after having re-installed, the next task is to make all Windows, including SP1 updates if your floppy drive or the partition recovery date before the service pack.

    Then install your antivirus solution. Avoid using McAfee or Norton. It is a good solution, free and easy to use...

    Microsoft Security Essemtials... http://Windows.Microsoft.com/en-CA/Windows/products/security-essentials

    OK so far?

    Then, change the passwords for all programs that interact with the Internet... This includes Facebook, Windows Live Messenger, Yahoo Messenger, Skype etc.

    When you create a password, do NOT use real names and use a combination of numeric characters and alphabet, up and down case. It must be complex enough so that he could not be found in a dictionary, but not quite complex that you don't remember it...

  • I received a phone call today (a third) saying that my computer has been hacked and that they need to get into my system for necessary repairs

    * O.T. > phone call

    I received a phone call today (a third) saying that my computer has been hacked and that they need to get into my system to make the necessary repairs.   They have stated that they are from Microsoft but I didn't honestly believe that.  Has anyone else had these calls?

    Thousands have and you have reason to be wary.

    Read this

    http://blogs.Microsoft.com/Cybertrust/2014/06/26/is-that-call-from-Microsoft-a-scam/

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