Impossible to get Defender or microsoft updates

I started having this problem currently, it has happened twice before.  I'm unable to update windows in addition to the freezing problem.  When I'm in safe mode I do not get the freez problem but the problem presists update.  I tried changing the name of the update file and tried to run the survices but the smoker worked.  I need help

Thank you

Hello

·         What operating system is installed on the computer?

In safe mode, you will not be able to download updates.

Step 1: To find the exact cause of windows update failure, provide the error code you get, when you update fails.

To do this, follow these steps:

(a) click on the Start Menu.

(b) click on all programs.

(c) when the window opens, click view update history in the upper left corner of the window.

This gives the full list of recently made updates and also the status of the installation as if the update installed successfully or not.

(d) in the status column of this window, find the update failed to install, and then click the red X. A new window opens that displays the installation error code.

(e) Note the error number and post it here.

Step 2: Try to download updates manually and install at boot.

Manually download updates fromhttp://www.microsoft.com/downloads/en/default.aspx.

Note: Please make sure that the computer is configured to start as usual by following step 7 of article.

Step 3: If you use Windows Vista, reset the windows update components and then try to install the updates.

If on Windows 7, run the windows update utility.

The problems with the installation of the updates: http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-problems-with-installing-updates

Diana

Microsoft Answers Support Engineer

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Tags: Windows

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