Impossible to get from your screen to the user?

Basically, I turn on my PC and when the time comes for me to choose a user click on the my profile icon. A few seconds later I'm back on the same page. It will not display the signs of user name and password, only the same user profile icons. I tried to restart and safe mode and others.

What should I do?

Note: if my password is necessary at some point some of my keys do not work with a key that is in my password. I usually use the touchscreen keyboard, but it is not available in safe mode and what not.

Hi Kieran,

Thank you for visiting Microsoft Community.

If the Panel username and password is not displayed during logon and the problem persists even in safe mode, then the question could be if there is a corrupted file system or some third party conflicts.

I suggest that you want to run auto repair with installation media and see if it helps you repair system files or not. For the execution of the task, I suggest you to try the steps below and see if it helps.

Method 1

When you use the recovery environment (Windows RE) to troubleshoot startup issues, first try the Startup Repair option in the System Recovery Options dialog box. If this does not resolve the problem, or if you have additional problems manually, use the Bootrec.exe tool.

Because you cannot start the computer, you may need to create a bootable Windows installation media, and then do an auto repair, and if this does not help then you try to restore your computer to the previous date.

Note: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

If you are using Windows 7 then the link provided below might help you to download and create installation media.

Download Windows 7 Disk Images (ISO files)

Method 2

If the problem persists, try to rebuild the BCD by using the Bootrec.exe tool. To run the Bootrec.exe tool, you must start Windows recovery environment (Windows RE) . To do this, follow these steps:

  1. Place the Windows 7 installation disc in the disc drive, and then start the computer.
  2. Press a key when you are prompted. Select a language, a time, a currency, a keyboard or an input method, and then click Next.
  3. Click repair your computer.
  4. Click the operating system you want to repair, and then click Next.
  5. In the System Recovery Options dialog box, click command prompt.
  6. Type Bootrec.exe, and then press ENTER.

See the following link for more information:

How to use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows

http://support.Microsoft.com/kb/927392

Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

Kind regards

Tags: Windows

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