Impossible to get microphone or webcam to work. Brand new laptop.

Model HP Pavilion dv7 Notebook PC

Intel Core i7-2650QM

Win 7

The bit at the top of the screen and webcam microphones it do not work with Skype or other applications.

His plays very well.

Convenience store said devices are working properly. The drivers are up to date.

Tried headphones USD and it works very well for microphone.

Suspect a default driver problem, but don't know which drivers to load.

After > 1.5 hours with the help of HP on the phone, I returned the laptop and got a new laptop from Costco. Too bad, I had to drive there to speed up the Exchange. My other offers from HP support was a day TAT 7 for them to fix it.

New laptop works very well, so it was a hardware problem. Not me! Here I wouldn't have spend hours troubleshooting.

I'm happy that I have 2 years of warranty.

Tags: Notebooks

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