Impossible to load windows, just get a black screen with cursor

Similar Questions

• Windows xp does not start, I can't even in safe mode. I just get a black screen with the mouse arrow. What can I do

  Windows xp does not start, I can't even in safe mode. I just get a black screen with the mouse arrow. What can I do

  You have all the features non-essential related to the machine?
  Have you installed a new hardware or software recently?

  Try to do a repair install and see if it corrects the problem.

  How to perform a Windows XP repair install

• Windows 7 shows a black screen with cursor

  I tried to upgrade my desktop Windows 7 Edition computer Home Premium to Windows 10.  I did the morning but left him to finish while I was at work.  When my husband returned he said it was completed 99% so it just reduced and used the computer.  At the time I got home a few hours had passed and it was still 99%.  I tried to restart and now after I get in Windows startup and password screens. I have a black screen with the arrow cursor moving very well.  How can I fix?  Thank you!!

  Hello Mary,.

  I would like to know some information about the problem so that we can help you better.

  What is the brand and model of your computer?

  Thank you for details on the issue.

  I also know that the inconvenience that you are experiencing due to black screen problem. I will definitely help you.

  This problem may occur because of corrupted display driver.

  To diagnose the problem, please Start Windows in safe mode and check the number.
  Reference:
  https://support.Microsoft.com/en-us/help/17419/Windows-7-Advanced-startup-options-safe-mode

  If the problem does not persist in safe mode, uninstall the display driver. Please follow these steps:

  a. press Windows + R keys together, type devmgmt.msc in the run box, and then press ENTER.
  b. Click to enlarge graphic cards, right-click on the map and click Uninstall.
  c. restart the computer.

  Now, reinstall the display in normal mode driver. You can either download and install the driver to display from the manufacturer's website or proceed as described in the following article.
  Reference:
  Updated a hardware driver that is not working properly
  https://support.Microsoft.com/en-us/help/15048/Windows-7-update-driver-hardware-not-working-properly#update-driver-hardware-isn ' t-work-properly = windows-7

  I hope this information helps.

  Please let us know if you need more help.

  Thank you

• Windows Vista does not load. I just see a black screen with cursor.

  Original title: lost

  Hi I have a problem starting from computer on windos vista prem pack I just get a blank sreen one little line in the upper left corner of the pulses completely baffled box someone help that

  Hello

  you don't say if you get a logo splash screen, loading of microsoft

  read this

  1st thing to try is a restoration of the system in safe mode

  http://www.windowsvistauserguide.com/system_restore.htm

  Windows Vista

  Using the F8 method:

  1. Restart your computer.
  2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
  3. Select the Safe Mode option with the arrow keys.
  4. Then press enter on your keyboard to start mode without failure of Vista.
  5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
  6. Do whatever tasks you need and when you are done, reboot to return to normal mode.

  If that does not read this information

  the link below is how to download and get a vista disk startup repair, which you can start from the

  http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

  Here's how to use startup repair system restore command prompt, etc. to bleepingcomputers link below

  http://www.bleepingcomputer.com/tutorials/tutorial148.html

  And make sure you only set the CD/DVD drive to be 1st in the boot order to boot from the drive that you have just made

  to boot from the dvd drive to be able to you will see a way to get into the bios Setup at the bottom of the screen or command menu start

  It would be F2 or delete etc to enter the BIOS or F12 etc. for the start menu

  Change boot order it do dvd drive 1st in the boot order

  http://helpdeskgeek.com/how-to/change-boot-order-XP-Vista/

• I recently did an update of Windows on my laptop and now I get a black screen with cursor in the upper left, how to fix this?

  I can't believe that I trusted to Windows updates. Why what happened? I restarted my computer several times so try to press F8 and NOTHING. Microsoft pays for this correction? I seriously need to know what the * happens.

  Hello

  1. what happens when you tap F8?

  2. are you able to get the menu advanced startup options?

  Please follow the methods mentioned in the link below.

  Method 1:

  Try to start the computer in safe mode.

  Click on the link below.

  Start your computer in safe mode

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

  If you are able to start in safe mode, please perform clean boot.

  Click on the link below.

  http://support.Microsoft.com/kb/929135

  NOTE: after the troubleshooting steps, please return the computer to start as usual (see STEP 7 the above link)

  Method 2:

  Try to perform the last good known Configuration using the link below.

  Using the last good known Configuration

  http://Windows.Microsoft.com/en-us/Windows-Vista/using-last-known-good-configuration

  Method 3:

  Also unplug all third-party hardware devices connected to the computer except the keyboard and mouse.

  What are the system recovery options in Windows Vista?

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-are-the-system-recovery-options-in-Windows-Vista

  See also the below mentioned link.

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-to-do-if-Windows-wont-start-correctly

• I have a black screen with cursor before logon for Windows 7, 32-bit. Help, please.

  Tried to start in safe mode & start the laptop very well, but once I went back to the startup by default, face the same problem again.

  Hello

  Take a look at this thread and follow the same steps listed in the breast.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/Windows-7-boots-to-black-screen-with-cursor-before/531df029-0dac-4392-9efe-1d35714cf136

  In particular, the bit on a SFC/scannow. Sometimes when you unplug a PC like that, you can damage some essential Windows files. A SFC scan should be able to fix it.

  This link contains a lot of other really good as well troubleshooting procedures.

  I hope this helps.

• Black screen with cursor

  Problem:

  Windows startup but stuck on the black screen with cursor

  System:

  E7440 Dell with Windows 7 Pro

  Description:

  E7440 has a ssd msata 250g installed with an msata to sata adapter. Hard drive's MBR mode. The system works well on Windows 7 pro. E7440 comes with an msata slot, so I removed the adaptor and connect directly on the slot msata ssd. Then the black screen with cursor problem happened. Put the adapter back with ssd and Windows 7 booted up normally.

  I made a disk image of the ssd adapter so that Windows 7 is running, then restore the image to a disk sata hard. The black screen problems are out again.

  Safe mode works normally. Low screen resolution does not solve the problem.

  I also tried to copy of ssd hard disk drive, but Windows boot had another problem: session3_initialization_failed.

  Any help is appreciated.

  Hello

  Thanks for posting your query on the Microsoft Community.

  According to the description, I understand that you get a black screen with cursor.

  I suggest you to refer to the suggestions of Nithyananda J replied on January 6, 2010 and check if that helps.

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_other-update/Windows-7-black-screen-with-mouse-cursor-in-normal/9fea95dc-7dd6-415e-BBC2-7115311c196c

  You can also check:

  http://answers.Microsoft.com/en-us/Windows/Forum/all/Win7-wont-boot-black-screen-with-blinking-cursor/1b4b501a-6722-446c-8275-c1c568f275b4

  Hope this information helps. Please let us know if you need any other help with Windows in the future. We will be happy to help you.

• Get an error message when turning on the computer, then just get a black screen after the message saying cannont find script file c:/windows/run.vbs

  Original title: windows does not

  I have windows 7 and get an error message when turning on the computer, then just get a black screen after the message say cannont find script file c:/windows/run.vbs

  What can I do?

  Enter your bios usually with keys F2 or delete to the first powered

  Use default Optimize can be the F5 key and save and exit,

  Insert your installation disc or flash media and press F8 or F12 to boot on it

  Then use the recovery tools to run the Startup Repair tool.

  http://Windows.Microsoft.com/en-us/Windows/Startup-Repair-FAQ#1TC=Windows-7

• I just got a black screen with "this copy of Windows is not genuine".

  Original title: OS not real question?

  Well, I bought a computer off Craig's list this week. Yes, I know this isn't the safest place to get a computer, but what's done is done. The current operating system of the computer is Win7. However I just got the black screen with "this copy of Windows is not genuine". I looked at the back of the computer and saw that he has a real sticker Win XP Pro. So is there anyway I can just download XP Pro on this computer and be good from there?

  Thank you
  KnightChain

  Check with the manufacture of the computer to see if you have a "recovery partition" and how to use it to restore XP or if they still have the support of Windows XP available with they can send you to usually a small fee.

  J W Stuart: http://www.pagestart.com

• Netflix in media center do not download movies and just get a black screen

  Hello world

  I can open windows media center, but when I try to watch a movie instantly it not to download the movie and just get a black screen. Sometimes Media Center stops as well.

  If someone here can help would be great!

  Uninstall and reinstall Silverlight.Make that you have the latest version of Silverlight installed on your system.

  http://www.Microsoft.com/getSilverlight/get-started/install/default.aspx

• Can't watch any video. Just get a black box with no sound.

  Can't watch any video.  Just get a black box with no sound.

  Hello

  This happens in Windows or browser?

  1.

  Make sure you have the latest video card drivers. If you are already on the latest graphics card drivers, uninstall and install a version or a few versions behind the last to make sure this isn't a last number one driver. If you have already experienced with the driver of the card later and earlier versions, please give the beta driver for your video card to try if they are available.

  2.

  Disable hardware acceleration in your browser if the problem occurs in browsers only:

  Chrome - http://www.sevenforums.com/tutorials/271264-chrome-gpu-hardware-acceleration-turn-off.html

  Firefox - https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_turn-off-hardware-acceleration

  IE - http://www.sevenforums.com/tutorials/149063-internet-explorer-gpu-hardware-acceleration-turn-off.html

  Kind regards

  Patrick

• Windows 7 Pro black screen with cursor on all modes and no login screen

  OK so basically, it's how, my laptop decided to me-screw right when I need to make some adjustments to my final project for next week.

  Friday he started very well in class and at the end of the course at 6:30, I stopped him. I normally don't that often stopped because I usually find myself opening upward in an hour later. But I did this time and when I got home and turned on around 9:00, it started like this:

  Screen Compaq PhoenixBIOS > Windows boot animation > black screen with cursor mobile, no login screen

  No screen connection. No sound. Not nothing but a black screen and the cursor movement. So I force shutdown and turned it back, this time he asked a chkdsk and I ran it. A ton of stuff file unreadable came and it took all night to run through it all. Tried to start again and Windows Error Recovery came and I tried all Modes of security and start normally and all produce the same black screen and the cursor with no login screen.

  Then I used my Windows 7 dvd repair to try and system restore to a week before. That's where I noticed that windows had installed a critical update at 12:00 on Friday. Tried to restore before that, but he failed. Gave me an error 0 x 80070057 and said I should run chkdsk /r and then try again. Then I used the cmd prompt through dvd repair and he has seen all these things wrong file again once recovered things then realized hours later. Tried to restore the system again. Still the same error. A run chkdsk again through the cmd prompt, then he went to clean without errors or orphaned files or anything, but it took a lot of time. I used the Startup Repair, and he has not found anything wrong either. But still the same error the system restore.

  So I looked around online for the last two days, trying to figure out and that someone said to try CTRL + Alt + Delete, the sticky shift key thing. So I tried to boot the system again, same black screen with cursor movement. I did CTRL + Alt + Delete, nothing. Press and hold the SHIFT key, and a pop-up window asked FilterKeys. Press the SHIFT key 5 times, a popup asked about sticky keys. But that's all I can get it to do. Nothing else. I tried to boot into safe mode with F8, chose, each of them and that changes in screen resolution and the words "safe mode" in all the corners of the screen. If the repair dvd's while I start in safe mode, it will open as well in safe mode, but with the same black background mode. Tried running sfc/scannow through repair invites cmd of the dvd and it says a system repair is pending and he had to restart, and then run the sfc/scannow. Tried, but it doesn't do anything when I restart except go to Windows Error Recovery asking either start in any safe mode or normally. And then it's just black screen again.

  So I am at a complete loss what to do now. After all of this mess, it seems that this Windows Update Friday afternoon did something and when I booted it upward once again, his cause nothing but problems. I think it has something to do with the display and the graphics card drivers? It's as if the thing starts but I do not see anything either because the sticky keys appears, but sees nothing else, no matter what I do. Seriously, I don't want to this junk because this is a new hard drive and I was just able to retrieve my files from my old hard drive that had epic failures as well. And I just got this new specifications I wanted as well.

  Laptop Spec:

  Compaq CQ50-115nr
  OS: Windows 7 Professional
  HARD drive: Western Digital Scorpio Blue 320 GB SATA WD3200BEVT
  Processor: AMD Turion X 2 RM-70
  Graphics card: NVIDIA GeForce 8200 M G
  Memory: 3 GB RAM

  If someone could seriously help me I would be VERY happy.

  Hello

  This isn't good news.

  --------------------

  STOP: 0XC000021A

  Can be a difficult problem to solve, and you indeed need a technical help in a real store of the computer
  (not the leeks and the glances at a BestBuy or other BigBox stores) or system manufacturer support.

  Cause

  This error occurs when a subsystem of mode user, such as WinLogon or the Client Server Run-Time Subsystem (CSRSS), irremediably compromised and security can not be guaranteed. In response, the operating system goes into kernel mode. Microsoft Windows cannot run without WinLogon or CSRSS. Therefore, it is one of the rare cases where the failure of a user mode service can stop the system.

  Incompatible system files can also cause this error. This can happen if you restored your hard disk from a backup. Some backup programs may skip restoring system files which they determine are in use.

  Solve the problem

  Run the kernel debugger is not useful in this situation because the error occurred in a user mode process.

  Resolve an error in the user-mode device driver or system, third-party application service: Because the bug 0xC000021A control occurs in a user mode process, the most common culprits are third-party applications. If the error occurred after the installation of the new or updated device driver or service system, third-party applications, the new software should be removed or disabled. Contact the manufacturer of the software on a possible update.

  If the error occurs during the system startup, restart your computer, and then press F8 to character-based menu that displays the choice of operating system. In the Windows Advanced Options menu that results, select the last known good Configuration option. This option is most effective when a pilot or a service is added at a time. If the error is not resolved, try to manually remove the offending software. If the system partition is formatted with the (FAT) file allocation table, use a MS-DOS boot disk to access the hard disk of the computer. If the system partition is formatted with the NTFS file system, you may be able to use Safe Mode to rename or remove the defective software. If the defective software is used as part of the start-up procedure of the system Safe Mode, you must start the computer by using the Recovery Console to access the file. If a room newly installed if material is suspected, remove it to see if that fixes the problem.

  Try running the emergency recovery disk (ERD) and allow the system to repair any errors that it detects.

  Solve a problem of file system do not match: If you have recently restored your hard disk from a backup, check if there is an updated version of the backup/restore program available from the manufacturer. Make sure that the latest Windows Service Pack is installed.

  STOP: 0XC000021A<-- read="" this="">
  * 1314.html http://www.faultwire.com/solutions-fatal_error/Status-System-Process-terminated-0xC000021A-

  -----------------------------------------------------------------------

  Look in the Event Viewer to see if something is reported on those.
  http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

  MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
  TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  -------------------------------------------------------------------------

  It's my generic bluescreen convenience store - you can try Mode safe mode as suggested in article
  above - repeatedly press F8 that you start. Disks of Vista are probably necessary - if you do not try to repair it, you can borrow a friends because they are not protected against copying. You can also buy the physical disks
  good system machine cheap that you already own Windows (you have to reinstall them if)
  required). You can also repair disks on another computer.

  Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
  info that would help. Such as ITC and 4 others entered at the bottom left. And all others
  error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

  As examples:

  BCCode: 116
  BCP1: 87BC9510
  BCP2: 8C013D80
  BCP3: 00000000
  BCP4: 00000002

  or in this format:

  Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
  Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

  It is an excellent tool for displaying the blue screen error information

  BlueScreenView scans all your minidump files created during "blue screen of death," collisions
  Displays information on all the "crash" of a table - free
  http://www.NirSoft.NET/utils/blue_screen_view.html

  BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
  There are other causes.

  You can do mode if necessary safe or the Vista DVD command prompt or
  Options recovery if your system is installed by the manufacturer.

  How to start on the System Recovery Options in Windows 7
  http://www.SevenForums.com/tutorials/668-system-recovery-options.html

  You can try a system restore to a point before the problem started when one exists.

  How to do a system restore in Windows 7
  http://www.SevenForums.com/tutorials/700-system-restore.html

  -------------------------------------------------------------------------

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates cbs.log Windows Vista (and Windows 7)
  http://support.Microsoft.com/kb/928228

  The log can give you the answer if there is a corrupted driver. (Says not all possible
  driver problems).

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  -------------------------------------------------------------------------

  Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
  keyboard and mouse, as well as of other major device drivers.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  Installation and update of drivers under Windows 7 (updated drivers manually using the methods above
  It is preferable to ensure that the latest drivers from the manufacturer of system and device manufacturers are located)
  http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  -------------------------------------------------------------------------

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
  quit unexpectedly
  http://support.Microsoft.com/kb/958233

  Troubleshooting Vista Blue Screen, error of JUDGMENT (and Windows 7)
  http://www.chicagotech.NET/Vista/vistabluescreen.htm

  Understanding and decoding BSOD (blue screen of death) Messages
  http://www.Taranfx.com/blog/?p=692

  Windows - troubleshooting blue screen errors
  http://KB.wisc.edu/page.php?id=7033

  -------------------------------------------------------------------------

  In some cases, it may be necessary.

  Startup Options recovery or Windows 7 disk repair

  How to run a startup repair in Windows 7
  http://www.SevenForums.com/tutorials/681-startup-repair.html

  How to start on the System Recovery Options in Windows 7
  http://www.SevenForums.com/tutorials/668-system-recovery-options.html

  How to create a Windows 7 system repair disc
  http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Why do I get a black screen with a white cursor?

  I have a Gateway DX4200 with Windows Vista Home Premium 64-bit. Two weeks ago I shut down my computer up-to-date, since then, I can't download Windows. I get a black screen with a mouse cursor white that I can move but it is. I have tried several things but nothing seems to work. I tried pressing F8 and repair this way and safe mode does not work. When I press Ctrl-Alt-Del or any other key.

  Hello

  You receive an error message?

  Method 1:

  I also suggest you to follow the steps and check.

  a. Insert the Windows vista installation disc in the disc drive, and then start the computer.

  b. press a key when the message "Press any key to boot from CD or DVD".

  c. Select a language, a time and currency, and a keyboard or input method, and then click Next.

  d. click on repair your computer.

  e. in the System Recovery Options dialog box, select the drive of your Windows installation and click Next

  f. in the System Recovery Options dialog box, click System Restore.

  g. follow the instructions in the System Restore Wizard and choose the appropriate restore point.

  h. click Finish to restore the system.

  What are the system recovery options in Windows Vista?

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-are-the-system-recovery-options-in-Windows-Vista

  Method 2:

  What to do if Windows does not start correctly

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-to-do-if-Windows-wont-start-correctly

  Windows Vista or Windows 7 unbootable, and the Startup Repair tool does not resolve the problem

  http://support.Microsoft.com/kb/934540

  How to use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows

  http://support.Microsoft.com/kb/927392

  See also:

  http://Windows.Microsoft.com/en-us/Windows-Vista/make-system-repairs-from-the-Windows-recovery-environment-from-Windows-Vista-inside-out

• I have an Acer Aspire One Netbook. (No DVD player). From the start on the hard drive, I get a black screen with a blinking cursor.

  I have an Acer Aspire One Netbook.  (No DVD player).  From the start on the hard drive, I get a black screen with a blinking cursor.  The cursor does not type.  For me, maybe I need to reinstall windows 7 and startup tasks are corrupt.  I have my product key genuine for the computer, but no way to get to windows.  How to restore windows on a netbook that won't start?

  original title: Netbook Windows 7 problem

  New computers coming often pre-installed with Windows 7 have what is called a recovery partition. This is used to reinstall an operating system in the case of a system failure. To access it, you need to start when you start your computer by pressing a function key. This can be either F1, F2, F9, F10, F11, F12 key DEL or tab. See the manual that came with your PC for instructions on how to reinstall Windows.

  If your recovery partition is not available or damaged, you must contact the manufacturer of your computer, and request that a defined recovery disk you can use to reinstall Windows 7. They could practice a small shipping and handling.

  Borrow a 32 bit Genuine Windows 7 friends DVD disc if you know someone who has one.

  Make an image of the DVD, you can use a program like ISO Recorder to do.
  http://alexfeinman.com/

  If you don't have a Windows 7 DVD to borrow, try to upload a picture:

  32 bit
  http://MSFT-DNL.digitalrivercontent.NET/msvista/pub/X15-65732/X15-65732.ISO

  You change the content of the. ISO file and delete the ei.cfg file. After having edited burn it to a blank DVD disc or put it on a USB key. Startup, it will reveal all editions of Windows 7, select the Starter edition. More information in the following article on how to change the file ei.cfg

  Utility delete EI.cfg allows you to use a product key
  http://Lifehacker.com/#%215438005/eicfg-removal-utility-lets-you-use-any-product-key-with-your-Windows-7-disc

  You can create a bootable USB stick with the following:
  Download Windows 7 USB/DVD tool
  http://store.Microsoft.com/help/ISO-tool

  Skip entering your product key Windows 7 and complete the installation.

  When you reach the desktop, click Start, right-click on computer

  Click on properties

  Scroll down to the Windows Activation

  Click the link x days before activation.

  Click on the link that says: "show me other ways to activate.

  Enter the product key (this is the key of Windows 7 Starter, which would be located on the COA sticker at the bottom of your laptop)

  Click next

  Select the Activation of the phone

  Click Next when you enter your key page

  Select your country

  Click Next, call the number listed

  Be sure to explain your situation to the Appeals Officer.

  They will give a confirmation ID, enter it

  Click next to complete the activation.

  Once activation is complete, enjoy yourself, make a backup of your installation of Windows 7 Starter please? You will need to do this an external hard drive, but its worth it. Because if your installation is messed up, all you have to do is to restore from a backup.

  http://www.notebooks.com/2009/10/24/how-to-backup-your-installation-of-Windows-7/

  Once the backup is complete, you can do an upgrade to Windows 7 Professional by using the product key that you have, if it's a full key, Windows 7 Professional Anytime Upgrade retail or upgrade license key.

  Click Start, type Anytime Upgrade, follow the on-screen Wizard, enter the key of Windows 7 Professional on demand, click Next and restart your computer when you are prompted. Less than 10 minutes, you should be upgraded to Windows 7 Professional and your files and settings retained.

  Reactivate the installation, you may also do it by phone:
  Activate Windows 7 manually:
  1. click on start and in the search for box type: slui.exe 4

  2. press enter on your keyboard

  3. Select your country.
  4. Select the telephone activation option and brace yourself for a real person.

• When I stopped my PC, I get a black screen with message (waiting for substantive programmes close).

  When I stopped my pc I get a black screen with message (waighting for background programs close) then under this 'force close' yes/no of suggestions?

  Original title: background programs

  Depends, if shortly after the sys stops, don't worry, otherwise follow the advice given