Impossible to make FaceTime calls on iPhone 7 using Siri

I tried to use Siri to do a FaceTime call tonight and gave an unusual error: "I wish I could, but FaceTime is configured with me yet."

I'm able to get Siri to open the FaceTime app, simply cannot access directly from my contacts and apart from this Siri works fine on the iPhone 7, including SMS and regular audio calls.

I tried a FaceTime using Siri call on 3 old iPhone models (5s, 6 + and 6s), all running iOS 10, and it worked properly on each of them, she was with both iOS 9 and 10 on the same model of 6s for the past year, so this leads me to believe it's a problem iPhone 7 (or an individual defective unit) rather than a problem of iOS 10.

I checked a number of settings on the iPhone 7 before coming here:

  • Siri is enabled.
  • FaceTime is activated.
  • Restrictions (general-> Restrictions) are completely shut down.
  • iCloud-> contact is activated.

Hi there jsf23!

Welcome to Apple Support communities, it's my pleasure to help you with your iPhone 7 issue of Siri is not able to make FaceTime calls.  I use Siri all the time and have his power making FaceTime calls is another great feature.  Looks like you have checked a lot of things I want to check too, if I fell on the same subject.

At any time, that there is a problem with Siri or FaceTime, the first thing I recommend is to restart the iPhone and retest Siri and FaceTime.

Restart your iPhone, iPad or iPod touch

If Siri is still underway on issues from a FaceTime call, try to perform a reboot of the force.  Remember, this will be a little different on an iPhone 7.

  • On an iPhone 7 or iPhone 7 more: press and hold the sleep/wake and Volume buttons down for at least ten seconds, until you see the Apple logo.

Test again and then try to check for updates.

Update the software on your iPhone, iPad or iPod touch iOS

Have a great day!

Tags: iPhone

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