Impossible to obtain recognition of redemption code when trying to install on computer 2

I am installing on a 2nd computer items because one does not work correctly.  When I try to get the serial number by the redemption code, it does not recognize the code.  If anyone can help?

Thank you!

If you have already converted the serial number, it is listed on your Adobe account, or you have an email with the serial number. Try to use the redemption code a second time will not work.

Mylenium

Tags: Adobe

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