Impossible to update payment details
I can't update my payment information, because the system cannot check my address which was poured on file for 10 years.
I posted here yesterday, have used the online chat, I was told that someone would call me.
No phone call, no payment, no CreativeCloud.
PLEASE please can someone help me.
Finally, someone called and updated my contact information for me.
Would be nice to think that real problem of not being able to validate my address will be attaches turned out well.
But thank you.
Tags: Adobe
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Hi Frederic,.
I checked with your Adobe Id on the forums and found information on the billing issue.
I wrote a message with details please check.
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Is this another card or the same card but with slightly different details? (As the expiration date).
Manage your Adobe Creative Cloud membership (Use the link 'Contact us' at the bottom, bottom right.)
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Can someone please help... Suggestions, how can I overcome this problem, in which case my Adobe Creative cloud subscription will expire today due to and credit card.
I tried to update my expiration date of credit card for 3 months. When I go to the "Update payment Details" link and change the expiry date then < click > save, I get an error saying my invalid address. I had several chat sessions with support, called support and logged a ticket with support and every time they tell me to go to a particular link to update my contact information. I do and I get the same error... "My coordinates are not valid." Now I'm in the position where my creative cloud membership will expire today everything simply because the Adobe address validation do not think that my address is valid.
I got 'Cat' sessions with the support,
I made a phone call to the support and
I logged a ticket with support. I'm really trying to pay my subscription. Support ticket No. 0216009991
Whenever I have contact the support they gave me a link to the site where I supposedly can I enter my credit card details.
Whenever I went on the link provided, I'd get the same error. "My coordinates are not valid."
What I checked on my address.
1. I look out the window and the view I get is the same as it was yesterday and the day, and in fact several years ago.
2. I go out in the street, Yes, the street sign says the name of my street
3. I go to my mailbox and it does not say the number of my mailing address
4. yes I get the email to the address registered with Adobe
5. yes I received the email from adobe delivered to the address
6. I get the address of Google, yes I can find it on Google
7. I converted to use the satellite view Google maps
8. Yes, it's my house, with the 12 solar panels on the roof
9. Yes, that's my black car in the driveway
10. I check my reviews for my address Board rate, Yes, this is the address that I recorded with Adobe
11. Yes, I had this same address registered at Adobe for the past 3 years. So far I have not had a problem with my address
12. I work with a software company that actually uses the address of Google, under license validation, built-in in their application. I used this software to check to see if my address is recognized as valid. You guessed it is recognized as valid.
I did check my credit card
12. Yes, I have, every time checked the status of my credit card with the Bank
a. the card is valid
b. the card's not over it's credit limit
c. the card is not due
d. the address registered to my credit card with the Bank is the same address that I recorded with Adobe
Since the last link Adobe support gave me two weeks ago, to change my credit card details, I was able to key a new credit card in the fields (Yes it's good that I was forced to get a new credit card only for Adobe! If I am that everything would be fine.
But wait... The details I provided this link have not been updated on the Adobe site. (So I check the link... I was scammed to get my card number?)
After investigation of the link, I'm fairly confident of the link provided is a true link to Adobe. www.adobe.com/go/Secure
Did anyone else had this type of problem when you try to update the expiration date of a credit card?
The question is about to have an impact on my ability to process pictures for my photography business, it affects my ability to earn an income.
So you could say I'm getting angry some of the stuffing!
In summary... I knew that my credit card had a new expiration date and I tried to update the expiration 3 months 3 months.
Simply because the use of the validation of addresses, Adobe, has a few flaws, I was not able to update this information. So Adobe today will stop my subscription.
As I said in previous support tickets, chat sessions and telephone. I'll be more disappointed if I am prevented from using software and Adobe cloud features.
It is copied from an email I received during the night from Adobe...
Continue to create with us
Hi Thomas,
Your Creative cloud membership will expire on August 23, 2015 (PT). We hope that you have been getting the best out of all that creative cloud has to offer. To extend your subscription, please update the billing for your account information, or add a prepaid card.
Update your billing information (there is a link to where I can update the expiry date) pocztek sigh... I still get the same error telling me that my address is not valid!
Thank you for being a part of the creative cloud,
The creative team Cloud
Good creative team... I REALLY WANT TO STAY IN THE TEAM, AS YOU CAN SEE FROM THE FOREGOING, THAT I REALLY TRIED TO SOLVE THIS PROBLEM SEVERAL TIMES OVER THE PAST 3 MONTHS.
I tried to include as much information as possible in what I said earlier, I expressed in a way that will hopefully provide a little humor, but at the same time to portray the frustration I'm feeling right now.
Honestly, I don't know what more I can do. It seems that I have no other recourse start litigation for loss of income coming from Adobe address Validation errors. There is a real chance that I will be litigated against because I won't be able to complete contracts.
There must be a healthier solution of mind that court proceedings.
Kind regards
Thomas Croll
(Tom)
Tom, let me some time. I I will get these verified case and will contact you.
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Hello
I keep trying to update my payment information to redeem my University payment plan. I am a student of work, so it is important that I solve this problem as soon as possible. Whenever I click on 'update your payment details' this photo appears. I tried to do exactly what says the error message, even to customer support, but there seems to be no answer to what's going on here. If anyone can lead me in the right direction that would be amazing! Thanks, hope to hear from someone soon!
This is an open forum, not Adobe support... Click below to contact Adobe staff for help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
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I get an email saying that my credit card will expire. pretty simple on other services, right?
- I login and follow the link "Edit payment details.
- after update my card, he mistakes, "we cannot verify the address you enter." my address has not changed. Nevertheless, I have try accept the address to recommend, because it looks pretty similar. now he mistakes "billing address information are not valid. Please correct your address and try again. »
- Well, wtf am I supposed to do now? I waste time trying a bunch of variations, but always the same failure.
- so I talk with 'medium '. 20 minutes later, Barnes does seem to understand this problem, so I shut the cat.
- Then, I responded to the initial email, describing the problem I have with trying to stuff all that money they charge monthly in their hands.
- of course, it bounces 'mailbox of the recipient is full and could not accept messages now. Try to resend your message later, or contact the recipient directly. »
seriously? I'm so freaking frustrated right now. has anyone else had this problem?
Please contact the Support from Adobe on the Customer Contact
Hope this will help you.
Kind regards
Hervé Khare
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Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
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Hello
I get this message:
Oh no! There is a problem with your recent payment. Update payment details for uninterrupted service.But I have no idea what the 'problem' and payment information are correct...
What should I do? It seems impossible to contact any Adobe
Hi liamg9149512,
I see that the payment issue is now resolved with your account.
Please let us know if there is anything else, we can help you.
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Can't update the payment details.
Oh no! There is a problem with your recent payment. Update payment details for uninterrupted service.
I received this message in in the case of account management. I have updated and verify my information several times, but I still get this message.
Can anyone help?
Hello
Please contact our customer here: https://helpx.adobe.com/contact.html
Let us know if this helps!
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Impossible to update my payment information.
Hey guys!
A few days ago there was a problem with my paypal so I was unable to pay my subscription of the CC. Now adobe asked me to update my payment information in order to be able to pay with paypal, but there is a problem with the site. When I click on the link "Edit" next to my paypal email address in the payment details window, there is no reaction to that. It just shows the four squares (loading icon) for a second, but nothing happens. Also the same thing when I click on save. I tried with all web browsers on my computer, but the problem appears in each of them.
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
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Impossible to update the payment method for my creative cloud subscription
Recently, I got my card of bank renewed, so that the file in my account is expired. I tried to update my information payment, but whenever I did it just says "billing address is invalid" or something. I discuss with 2 representatives and tried to update with TWO DIFFERENT CREDIT CARDS, even using the secure payment method. No time succeeded. I contacted the Bank, and my cards seem to work very well.
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Hello
I see you have a subscription to creative cloud under the same email id that you use with the forums.
I checked the details of billing as well, I would ask you many want to use your first initial and last name by updating the details.
This should work for you.
Let me know if you face any issues.
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