Impossible to use the IR remote control after you install Touchpad

I have a C40 that was used with the infrared remote control successfully for months. I recently installed a Touchpad plugging directly into the 2nd port eNet.  The software is underway at 6.2.0.  Immediately after that I have connected and started using the touchpad, it was noted that the unit no longer meets the IR remote.  The base of the camera flashes when ar buttons pressed on the IR distance indicating that the IR signal is received, but there is no response from the codec.  Is this a "feature"?  Can I use the remote and the touchpad?

Hello

Touch screen and remote control cannot work side by side. Once the touch screen is connected, it takes full control of the on-screen display, allowing no changes from the remote control. This is expected behavior.

Hope that answers your question.

Thank you

Saint André
Telepresence solutions group

Tags: Cisco Support

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