In app purchase not delivered but charged

Hi, 2 days ago that I bought the special offer 9.99 euro clash Royale (the one that contains the legendary chest, 1200 gems and gold 100000), but I have not received any of them. I checked my credit and I discovered that 9.99 euros have been charged and I received the receipt by email a few hours later. I contacted supercell for a refund, but they said to contact apple, so I contacted them 2 days ago, but they have not responded yet. They received my email? they're going to pay back me? What should I do to prevent that from happening again?

We are other users, we will not know if Apple receives your contact - but you should, after submission, received an email of acknowledgement. If he had more than 48 hours, given that you have contacted Support contact them again.

What should I do to prevent that from happening again?

There is nothing you can get problems/bugs

Tags: iTunes

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