Incompatibility of Netflix?

My laptop has developed a problem in the last six months. While watching Netflix, he stops and has to be restarted several times to turn back. It does only on Netflix, but I've had this account for years.

Hello
 
Method 1.
Reinstall us Microsoft Silverlight and check if everything is working properly.
Stage I
a. go to: http://support.microsoft.com/default.aspx/kb/290301/
b. save the Windows Installer Cleanup Utility package on your computer
c. right click Windows Install Cleanup Utility and run as administrator
d. follow the instructions in the installation wizard
e. Once completed the installation, click Start.
f. click on all programs
g. click Windows Installer CleanUp
h. click on Microsoft Silverlight (if on list)
i. click on delete, Ok, and then click Exit.
Stage II
Download Silverlight:
a. go to: http://www.microsoft.com/silverlight
b. download Silverlight (its title as a free plug-in)
c. check to see if Silverlight works
  
Method 2.
We can erase the ehome folder and then rerun Setup again and check if everything is working properly and computer does not restart. If the problem persists, perform a boot minimum troubleshooting to check if any third-party application is causing the computer to restart.
Delete everything in the folder below C:\programdata\microsoft\ehome and rerun Setup.
Follow the procedure below:
1. open Windows Media Center
2. navigate to tasks, and then click settings
3. click on general
4. click on installation of Windows Media Center
5. click on run the installation again
6. choose custom installation and enter identification information according to your region.

Method 3.
If the problem persists I would recommend you to perform a clean boot to check if no other 3rd party application is causing the conflict with that.
Here are the steps to do:
a. Click Start, type msconfig in the search box and press ENTER.
The user account control permission.
If you are prompted for an administrator password or confirmation, type
password, or click on continue.
b. on the general tab, click Selective startup.
c. under Selective startup, click to clear the load startup items.
d. click on the Services tab, select the hide all Microsoft Services check box and then click Disable all.
e. click OK.
f. When you are prompted, click on restart.
g. after the computer starts, check if the problem is resolved.
 
If the problem is resolved to check what is the cause of the problem, referring to the link given below:
http://support.Microsoft.com/kb/929135
 
h. also, you will need to uninstall and reinstall the software problem on your computer.
Reset the computer to start as usual
i. When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start, type msconfig.exe in the start search box and press ENTER.
j. If you are prompted for an administrator password or for confirmation, type your password, or click on continue. On the general tab, click the Normal startup option, and then click OK.
k. When you are prompted to restart the computer, click on restart.

Known issues and limitations of Netflix in Windows Media Center for computers that are running Windows 7
http://support.Microsoft.com/kb/977116

Known issues and limitations of Netflix on Windows Media Center for Windows Vista

http://support.Microsoft.com/kb/972496
 
I hope this helps.

Thank you, and in what concerns:
Shekhar S - Microsoft technical support.

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Tags: Windows

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