Windows scanning E709a 8.1 64-bit officejet6500

Lenovo Edge E531windows 8.1 64 bit

OfficeJet 6500 E709a

Have loaded and reloaded, installed & uninstalled & reinstalled hp officejet software... but

recurrent error

"The HP imaging device was not found. Try it following the steps. After each step, try to scan the image... "

extended error information

8, [(1.0,-2147221164)]

Installed & use HP Print and Scan Doctor 4.5

get the same error message

What now?

Hello

Go to the path below and delete the contents of digital file Imagaing .

If the Os is 32-bit system then C:\program HP Digital imaging

If the Os is 64-bit system then C:\program (x 86) \HP\digital imagery

Tags: HP Printers

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