InDesign CS6 will not retain any preferences

One of my users has been recently updated for CS5 Design and Web Premium CS6.  The first problem is that the InDesign program crashes from time to time for no apparent reason.  Second, the InDesign program will not retain the preferences.  If the program crashes and is restarted, the preferences are lost.  In addition, if the program is normally closed and reopened, preferences are lost.  This started happening about a month ago and before that, there is no problem.

I have searced forums and the internet for a solution and while I could find similar problems with other users, I can not find a solution.  Re-setting the program did not produce a resolution.  If anyone can help with this frustrating problem.

Lisa, all of the experts from Adobe here are useless. They bombard you with questions, and theories.  I am a computer scientist of operations who was responsible for resolving problems and issues of the software. I have do this usually by the process of elimination.  Most of these people is applications users who call the IT operations people to solve their problems, when this stuff happens.

Here's what I did to fix the problem.  I saved all the users of windows profile settings to a different folder.  Then I deleted the windows end-user user profile.  He then recorded in the PC and his profile has been recreated.  He was then able to configure its settings in InDesign.  These preferences and settings are now retained when it disconnects, stops, restarts, etc...

I know this isn't the best solution, but only slightly.  The key is to make sure you have saved/backed up all data users and their user in windows profile settings.

Good luck!!!

Tags: InDesign

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