Ingestion with Adobe prelude problems

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  I have a subscription to Adobe PDF of annual export.  I need to download this Adobe software yet.

  Hi josephm.

  You can access ExportPDF directly from the web https://cloud.acrobat.com/exportpdf. But, if you would rather access for Adobe Reader, you can download the reader of this site: https://get.adobe.com/reader.

  Please let us know how it goes.

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• Adobe prelude CC - Ingest dialog does not appear after a double-tap to ingest

  I'm having a problem with Adobe prelude, version 2015.0, 4.0.0 (Build 138), which is the most recent version at the moment. I use Windows 7 Professional. My problem is this: when I click on "Double click to interfere", I never see ingest the dialog box appear. I have multiple monitors, but I do not see the dialog box on any of these screens and I don't see anywhere on the taskbar. At this point, if I try to click anywhere in the application, it gives me a sound of ding as if the dialog box was opened. Then I have to use the Task Manager to close the application. Restart the PC does not help. I even uninstalled Creative Director Cloud prelude, rebooted, and then reinstalled the application, and the problem persists. Prelude used to work just fine for me until about a week ago. Help, please. Thank you!

  Hi Maverick,

  As mentioned by you in other post, it's resolved by pressing Windows key + left or Windows Key + right to restore the location of a window of the application to its default value.

  Thanks to accentuate the problem and the solution.

  Mayjain

• Adobe prelude CC - can't see ingest the dialog box after you have double clicked on to ingest

  I'm having a problem with Adobe prelude, version 2015.0, 4.0.0 (Build 138), which is the most recent version at the moment. I use Windows 7 Professional. My problem is this: when I click on "Double click to interfere", I never see ingest the dialog box appear. I have multiple monitors, but I do not see the dialog box on any of these screens and I don't see anywhere on the taskbar. At this point, if I try to click anywhere in the application, it gives me a sound of ding as if the dialog box was opened. Then I have to use the Task Manager to close the application. Restart the PC does not help. I even uninstalled Creative Director Cloud prelude, rebooted, and then reinstalled the application, and the problem persists. Prelude used to work just fine for me until about a week ago. Help, please. Thank you!

  [Left the forum Cloud/Installer generic for program specific forum... MOD]

  -Very well, so I just solved my own problem. I noticed that if I try to ingest video prelude on a different Windows user account, the problem moved, led me to believe that I lived a matter of preferences of the Windows user. The solution was to press Windows key + left or Windows Key + right to restore the location of a window of the application to its default value. Problem solved!

• Adobe prelude ingest the creation Date changes

  I'm having a problem with Adobe prelude. I shot some interviews last weekend and tried the app iPad prelude Live Logger to construct markers in real time during interviews. I have been very wary of the camera (5Diii) and iPad to exact date/time/time zone schedule.

  I expected it would be easy as a prelude to import the identifier "metadata" iPad newspaper, but I discovered prelude bad reads the file creation Date. In fact, I have no idea where he is at the time of creation of.

  Here's what Finder is properly showing the creation date of the file:

  

  But the same clip in prelude shows this:

  

  As you can see, good day, wrong time!

  And the error I get when trying to apply this .xmp file Logger live to the clip wrote "the marker... from the associated metadata Panel isn't in the fury of time of the clip... and cannot be added". Which I suppose is because prelude read the bad weather!

  Any ideas?

  Andy Brown

  Adobe prelude 2015.0 CC

  4.0.0 (version 138)

  OS X 10.10.4

  Hi Andyb,

  Thanks to accentuate the problem.

  I confirmed that prelude does not display the correct values for created/modified Date/time.

  I refer to the question within my team. We will probably address this issue.

  Customer feedback is important to us. continue to write in the case of any confusion.

  Thank you

  Mayjain

• Adobe prelude not showing camera during ingestion of

  Hello world

  When I try to eat my camera in prelude, it does not show the camera in the directory pane. The camera is an EOS M which is directly connected to the computer via USB. I have not been able to find someone else with the same problem and it's getting quite annoying because I have to import the desktop first, and then ingest as a prelude.

  Any help with this would be appreciated.

  Tom

  Hi Tom,

  Prelude requires a mounted drive or the drive letter of access media. It does use the APi Windows OS photo.

  Most camera manufacturers provide software that will allow the camera to be discovered and mounted with a Windows drive letter. I'm currently traveling and did not have full access to my computer for a while to watch this last part for you.

  Another option would be to use a connected to your USB memory card reader. Card readers will certainly show as a drive letter and can be quite a bit faster in the time of file transfer as a camera directly connected to my experience.

  I hope this helps!

  Thank you

  Michael

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  More information"

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  Thank you.

  Hope this will help others record the amount of time this error I spent troubleshooting.  When you install Adobe InCopy CC, CC of Adobe InDesign, Adobe Photoshop CC, CC prelude Adobe and Adobe first Pro CC on a laptop Windows Pro 8.1, I an error similar to the one below.  Other installations of Adobe Acrobat XI Pro, Adobe affect effects CC, Adobe Audition CC, Adobe Bridge CC, CC of Adobe Illustrator, Adobe Lightroom 5 and Adobe SpeedGrade CC installed without error.  I ran across this test with a clean operating system, new construction to help isolate the problem.

  23/12/13 16:33:04:372 | [INFO] |  | OOBE. OF |  |  |  | 912 | 23/12/13 16:33:03:368 | [ERROR] |  | OOBE. OF |  |  |  | 6316 | Cannot load the name "CSInstallerCustomHookProc" C:\Program Files (x 86) library function \Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0

  I ran a minimum load of the operating system by stopping all non Microsoft services by running MSCONFIG. EXE and disabling and disabling all startup in the Task Manager, Startup tab items.  After restarting the laptop, I was then able to install CC of Adobe Photoshop and Adobe first Pro CC.  However, Adobe InCopy CC, CC of Adobe InDesign and Adobe prelude always failed CC.  I needed to start safe mode and disable BitDefender Virus Shield and BitDefender Desktop Update Service and then restart mode Normal (services were always disabled). I continued and completed the installations of Adobe InCopy CC, CC of Adobe InDesign and Adobe prelude CC.

  It seems that BitDefender is the process to load this function as a virus Trojan markup and stop installation.

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  If you upgrade to Windows 7 or Windows 8, you can use the compatibility of Microsoft here for a guide Center:

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  Thanks for posting the question in the Microsoft Community!

  You have questions using Nook with Adobe product.

  I suggest post you a query in Adobe site to get help with this problem to technical support.

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  Hi kglad,.

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  But, fortunately, an update of the system for Mac OS Sierra finally helped me to solve the problem. Obviously, the update changed some system parameters and / or preferences, and I finally could start once Adobe Acrobat. He is still vulnerable, however. It seems, I'm having some trouble with my graphics, too, but I guess I'll be able to fix those shortly.

  I am very happy, Acrobat is finally running once more!

  Thanks for your support, I'll mark the issue as resolved.

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  Please provide the exact point of the software & OS installed on your system. Also check if it is there any update available for the software after going through "help > check updates.

  Follow this thread to reset the Acrobat preferences:- How to reset preference settings in format Acrobat.

  You can check after connecting this scanner locally to the system if asked its connected on network & then look for the same thing.

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